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Pano Anthos
Eaglepoint Advisors 2014
IN PARTNERSHIP WITH KURT SALMON
​916-512-1570
1
1:1 Retailing is the trademark of Kurt Salmon. All other trademarks owned by respective parties
Page 2 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Eaglepoint Background
Eaglepoint is a
boutique advisory firm
that helps you
reinvent your future
when facing disruptive
market situations.
Unlike traditional
agencies or
consultants,
Eaglepoint provides
operational legacy to
the business.
Page 3 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Pano’s Background
• 4 yrs Social Gaming
• 2 yrs Youtube Video
• 6 yrs Ecommerce
• 3 yrs Mobile
Apps/Games
• 1 yr Internet of Things
• 2 yrs SOTF
• Advisor P/E Firms
• Interim CEO
• CTO Alloy Digital
• Founder – Digital
Practice, Kurt Salmon
• 4x Startup CEO
Page 4 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Virtual
Virtual
becomes our
second
dimension
Physical
Thousand
Points of
Logistics
Conceptual
1:1 Retailing*
Top 3 Disruptor Trends
Retail
Today –
Few Rays of
Light
5
IN PARTNERSHIP WITH KURT SALMON
Retail is being disrupted 6
Page 7 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
1/3 – 1/2 of Retail Stores Gone by 2020
Page 8 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Retail is being disrupted –
1/3 – 1/2 of Retail Stores Gone by 2020
What is Working? 1:1 Retailing and Experience
Page 10 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Its not the price of the product
Page 11 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Post-purchase
• Support Me
• Remember Me
Purchase
• Show Me
• Help Me
Historical customer desires haven’t changed
Pre-purchase
• Know Me
• Educate Me
Page 12 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Physical
Thousand
Points of
Logistics
Conceptual
1:1 Retailing
Top 3 Disruptor Trends
Virtual
Virtual
becomes our
second
dimension
Page 13 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Key Definers of 1:1
Retailing
Customer is King
Customers will be the center of
unique offers
Experience will separate successful
from failing physical stores
Offline and Online will become
indistinguishable
Page 14 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Power is in the hands of the consumer
Page 15 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
And that device is Mobile and
increasingly a tablet
Page 16 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Page 17 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Key Definers of 1:1
Retailing
Customer is King
Customers will be the
center of unique offers
Experience will separate successful
from failing physical stores
Offline and Online will become
indistinguishable
Page 18 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
IN PARTNERSHIP WITH KURT SALMON
Apple’s Ibeacon and 1:1
Retailing®
1:1 Retailing is the Trademark of Kurt Salmon 19
Page 20 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Unique Offers - The Impact of Apple’s Ibeacon – (Indoor GPS)
As She Approaches or
Enters the Store… The Store
Knows Where She Is
Payment Happens Electronically and
She is Out the Door
Page 23 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Impact of Ibeacon =APV
Page 24 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Today: Typical Specialty Retailer Provides Limited Cross - Sell
Source: Kurt Salmon
Page 25 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Enormous Opportunities to Cross Sell in this 1:1 World
Source: Kurt Salmon
Page 26 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Key Definers of 1:1
Retailing
Customer is King
Customers will be the center of
unique offers
Experience will separate
successful from failing
physical stores
Offline and Online will become
indistinguishable
The
Genius
Bar is
Pure Genius
Page 28 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
“Prespired” to Spend
The Ultimate Third Place
Page 30 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Key Definers of 1:1
Retailing
Customer is King
Customers will be the center of
unique offers
Experience will separate successful
from failing physical stores
Offline and Online will
become
indistinguishable
Page 31 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
One Identity to Rule Them All
Page 32 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
By 2020, Everything Computes
Page 33 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
By 2020 # of Internet Things will Hit 50 Billion
Cows Today
Page 34 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
By 2020 # of Internet Things will Hit 50 Billion
Everything Tomorrow
Page 35 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
40% of all Showroomers in stores do not purchase!!
Page 37 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
What if Showrooms came back…
with a purpose?
Page 38 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Physical
Thousand
Points of
Logistics
Conceptual
1:1 Retailing
Top 3 Disruptor Trends
Virtual
Virtual
becomes our
second
dimension
Page 39 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Sharing Economy Meets Logistics
Page 40 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Same Day Logistics via
Sharing Economy
Page 41 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Page 42 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Physical
Thousand
Points of
Logistics
Conceptual
1:1 Retailing
Top 3 Disruptor Trends
Virtual
Virtual
becomes
our second
dimension
Augmented reality brings part of the in-store experience online
Page 44 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Virtual Dressing is Coming…
Virtual Dressing Rooms – “Its Like Being There”
Page 45 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Virtualness is moving to Main Street as Tech Improves
Oculus Rift $2BMicrosoft Kinect
http://youtu.be/CvQEcsSjg2M
Page 46 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
Virtual
Virtual
becomes our
second
dimension
Physical
Thousand
Points of
Logistics
Conceptual
1:1 Retailing
THANK YOU

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3 top disrupting trends for retail now and by 2020

  • 1. Pano Anthos Eaglepoint Advisors 2014 IN PARTNERSHIP WITH KURT SALMON ​916-512-1570 1 1:1 Retailing is the trademark of Kurt Salmon. All other trademarks owned by respective parties
  • 2. Page 2 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Eaglepoint Background Eaglepoint is a boutique advisory firm that helps you reinvent your future when facing disruptive market situations. Unlike traditional agencies or consultants, Eaglepoint provides operational legacy to the business.
  • 3. Page 3 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Pano’s Background • 4 yrs Social Gaming • 2 yrs Youtube Video • 6 yrs Ecommerce • 3 yrs Mobile Apps/Games • 1 yr Internet of Things • 2 yrs SOTF • Advisor P/E Firms • Interim CEO • CTO Alloy Digital • Founder – Digital Practice, Kurt Salmon • 4x Startup CEO
  • 4. Page 4 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Virtual Virtual becomes our second dimension Physical Thousand Points of Logistics Conceptual 1:1 Retailing* Top 3 Disruptor Trends
  • 6. IN PARTNERSHIP WITH KURT SALMON Retail is being disrupted 6
  • 7. Page 7 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON 1/3 – 1/2 of Retail Stores Gone by 2020
  • 8. Page 8 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Retail is being disrupted – 1/3 – 1/2 of Retail Stores Gone by 2020
  • 9. What is Working? 1:1 Retailing and Experience
  • 10. Page 10 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Its not the price of the product
  • 11. Page 11 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Post-purchase • Support Me • Remember Me Purchase • Show Me • Help Me Historical customer desires haven’t changed Pre-purchase • Know Me • Educate Me
  • 12. Page 12 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Physical Thousand Points of Logistics Conceptual 1:1 Retailing Top 3 Disruptor Trends Virtual Virtual becomes our second dimension
  • 13. Page 13 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Key Definers of 1:1 Retailing Customer is King Customers will be the center of unique offers Experience will separate successful from failing physical stores Offline and Online will become indistinguishable
  • 14. Page 14 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Power is in the hands of the consumer
  • 15. Page 15 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON And that device is Mobile and increasingly a tablet
  • 16. Page 16 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
  • 17. Page 17 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Key Definers of 1:1 Retailing Customer is King Customers will be the center of unique offers Experience will separate successful from failing physical stores Offline and Online will become indistinguishable
  • 18. Page 18 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
  • 19. IN PARTNERSHIP WITH KURT SALMON Apple’s Ibeacon and 1:1 Retailing® 1:1 Retailing is the Trademark of Kurt Salmon 19
  • 20. Page 20 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Unique Offers - The Impact of Apple’s Ibeacon – (Indoor GPS)
  • 21. As She Approaches or Enters the Store… The Store Knows Where She Is
  • 22. Payment Happens Electronically and She is Out the Door
  • 23. Page 23 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Impact of Ibeacon =APV
  • 24. Page 24 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Today: Typical Specialty Retailer Provides Limited Cross - Sell Source: Kurt Salmon
  • 25. Page 25 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Enormous Opportunities to Cross Sell in this 1:1 World Source: Kurt Salmon
  • 26. Page 26 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Key Definers of 1:1 Retailing Customer is King Customers will be the center of unique offers Experience will separate successful from failing physical stores Offline and Online will become indistinguishable
  • 28. Page 28 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON “Prespired” to Spend
  • 30. Page 30 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Key Definers of 1:1 Retailing Customer is King Customers will be the center of unique offers Experience will separate successful from failing physical stores Offline and Online will become indistinguishable
  • 31. Page 31 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON One Identity to Rule Them All
  • 32. Page 32 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON By 2020, Everything Computes
  • 33. Page 33 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON By 2020 # of Internet Things will Hit 50 Billion Cows Today
  • 34. Page 34 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON By 2020 # of Internet Things will Hit 50 Billion Everything Tomorrow
  • 35. Page 35 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON 40% of all Showroomers in stores do not purchase!!
  • 36.
  • 37. Page 37 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON What if Showrooms came back… with a purpose?
  • 38. Page 38 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Physical Thousand Points of Logistics Conceptual 1:1 Retailing Top 3 Disruptor Trends Virtual Virtual becomes our second dimension
  • 39. Page 39 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Sharing Economy Meets Logistics
  • 40. Page 40 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Same Day Logistics via Sharing Economy
  • 41. Page 41 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
  • 42. Page 42 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Physical Thousand Points of Logistics Conceptual 1:1 Retailing Top 3 Disruptor Trends Virtual Virtual becomes our second dimension
  • 43. Augmented reality brings part of the in-store experience online
  • 44. Page 44 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Virtual Dressing is Coming… Virtual Dressing Rooms – “Its Like Being There”
  • 45. Page 45 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Virtualness is moving to Main Street as Tech Improves Oculus Rift $2BMicrosoft Kinect http://youtu.be/CvQEcsSjg2M
  • 46. Page 46 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Virtual Virtual becomes our second dimension Physical Thousand Points of Logistics Conceptual 1:1 Retailing THANK YOU

Editor's Notes

  1. What I want to say here is is that the stores are a key asset that e-commerce only providers don’t have Lots of great things can be done in a store that you cannot do online Try things on Social shopping Get immediate service Clean Uncluttered Presentation Visual Showrooming high value products in the store Plenty of Inventory for Accessories (Cross-Sell/Up-Sell) Huge Sales Service Component Sales Service is mobile POS is mobile and personal Go to where the customer is, not force the customer to us Huge Usage Service -- Genius Bar Position in Store Visibility of Queue – Timed appointments Information query Full Service Waiting for appointment promotes cross-sell and upsell
  2. What I want to say here is is that the stores are a key asset that e-commerce only providers don’t have Lots of great things can be done in a store that you cannot do online Try things on Social shopping Get immediate service Clean Uncluttered Presentation Visual Showrooming high value products in the store Plenty of Inventory for Accessories (Cross-Sell/Up-Sell) Huge Sales Service Component Sales Service is mobile POS is mobile and personal Go to where the customer is, not force the customer to us Huge Usage Service -- Genius Bar Position in Store Visibility of Queue – Timed appointments Information query Full Service Waiting for appointment promotes cross-sell and upsell
  3. Consumers have more choices, information Showrooming Loss of relevance More expensive (on average) with no clear additional value Inconvenient Siloed from mobile and online experience
  4. Little inventory Mobile shopping Brand Activity Engagement Drop ship with new services Modular – popup feel
  5. Fit and look have been missing online AR bridges the gap between online and offline Ideal for head-oriented products (hats) and accessories where fit is easy to map