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6. What is Managed Services? Backups Digital Rights Management Faxing Spam Filtering Monitoring Patch Management Vulnerability Assessments Anti-Virus Voicemail Help Desk

12. Solutions Framework Conduct a TCO study and/or ROI to calculate the costs and benefits Evaluate Plan Build/Test Envision Outline the core features of the product, Build consensus on the drivers for deployment, Make initial architectural decisions, Information gathering and Cost Benefit Analysis , Analysis and planning The Planning Phase is designed to rapidly produce a first pass architecture design and identify risks for the full deployment. By creating a deployment plan - time frame & outline requirements Follow up on the risks identified in the plan phase, Lab testing, Completion of a detailed design document, Creation of installation, operations, training, deployment, and communications plans; and a pilot implementation.

13. Solutions Framework (continued) Deploy Operate Closure At the conclusion of the Build/Test phase all decisions have been made and tested so everything is ready for a rapid and trouble free deployment. At the conclusion of a project, a comprehensive operations plan is critical for continued success. Definition 6 will deliver top quality operational best practices customized for your environment. Identify and document all outstanding issues. Turnover final documentation

14. Average Phase Costs Average cost of new customer <$2500 if Envision/Evaluate are performed as part of the sales cycle PHASE TASK COST Envision Conduct a TCO and/or ROI study to calculate the costs and benefits Consulting Time: 5 hr @ $125/hr = $625 Evaluate Conduct an assessment of operational efficiencies & opportunities Consulting Time: 15 hr @ $125/hr = $1875 Plan Transformation Plan–identify risks, resources, budget, timeframe, & outcome Consulting Time: 20 hr @ $125/hr = $2500 Build Implement Transformation Plan-creating a current, secure & financially viable foundation Engineering Time: 80-160 hr @ $150/hr = $12,000 - $24,000 Deploy Follow the prescriptive guidance & best practices of OE & P solution accelerators Engineering Time 80-160 hr @ $150/hr = $12,000 - $24,000 Operate Leverage MOF to integrate the solution with customer’s existing operations environment Monthly fee determined by customer environment in addition to level of agreement Enable Train users to use new features, streamline business processes & realize business value Engineering time determined by scope- generally 1-3 days @ $1500/day

17. Managed Services Success Stories