5 Compelling Reasons to Upgrade Your Old Phone System NOW

Collaboration for
Midsize Business

January 27, 2014
© 2013 Cisco and/or its affiliates. All rights reserved.
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Parker Pearson & Advanced Logic Industries
Involved in selling Cisco phone & collaboration since 1996
20+ years working with clients solving IT challenges, 14 with ALI
Technology junkie, runner, opportunistic traveler & decent cook!

About ALI:
Advanced Unified Communications Specialized Partner
Deploy voice systems throughout the US
Reputation for solving voice system problems & smooth rollouts
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Collaborating from the home office since 2004
15+ years in collaboration and communication sales, 6+ with Cisco
Husband, father, baseball coach and player, thought disruptor & Total Nerd!

About Cisco:
Cisco Systems, Inc. designs, manufactures, and sells the worlds leading Internet
protocol (IP) and communications products related to the collaboration and
information technology industry worldwide.
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Search for “Scan”:
Scanning the barcodes in this presentation will lead you to more information.
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Today’s Agenda
Market Transitions
Introduction of the

Business Edition
What the Analysts are

saying
Recent Customer Cases
Next Steps

The Market is Changing
BYOD

Video

Cloud

1.5m Android device Activations
per day1

By 2015, video will be 90% of
internet traffic3

By 2015, 50% of CIOs expect
majority of apps via cloud4

4.6 iPhones sold per second, 4.2
births per second2

By 2015, 1.2M minutes of video
sent per second3

70% of enterprises using cloud
technology5

1.) Google, as quoted in TechCrunch, 10/23/2013. 2.) Apple, Jan. 2012 press release, CIA World Factbook 2012 3.) Cisco VNI study, 2012 4.) Garter, The Ten Most Strategic Planning
Assumptions, 2013. 5.)State of the CIO 2013 Study, CIO Magazine

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Collaboration:
The act of people working together to reach a common goal.


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Collaboration is Changing

Voice


Data

Video

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Collaboration is a


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Purpose Built

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What is it?
Business Edition 6000
IP Phone System
Voice Mail w/ email integration
Mobility and Device Equalizer

Home or Office Phone

Tablet

IM & Presence
HD Video
Customer Service Center
Application Redundancy
Simplified Management

Smart
1 Hardware Appliance Phone

Personal TelePresence

What is it?
Support for 1000 users / up
to 2500 devices
1000 VM Boxes


1000 IM users

Tablet

25 Attendants
100 Contact Center Agents

Smart Phone

50 Sites
3rd Party Application
support
Source: http://www.cisco.com/en/US/prod/ps10680/gartner_names_cisco_a_leader.html

1 Hardware Appliance

Step 1: Choose your apps
Collaboration in a virtual environment
• A large choice of communications applications supported co-resident.

Call Control
CUCM

1000 Users
2500 Devices

Voicemail
Unity Connection

IM &
Presence

1000 VM/UM
Users

1000 IM&P
Users

Cisco UCS C Series C220M3 server
Up to 5 co-resident Virtual Machines
for your collaboration applications.

Attendant
Console
CUxAC
Premium
Enterprise
Business
Department

Paging

50 Users /
Group

Contact
Center CCX

Emergency
Responder
CER

Video
Interworking
VCS

100 Agents

2500 Phones

100 Traversal &
100 nonTraversal

Prime Collab.
Provisioning

2500 Devices

Step 2: Choose your devices
anywhere, anytime, and on any device
From value-based business endpoints to advanced and collaborative media endpoints

IP Phones

Personal Video

6900, 7900
8900, 9900
Series

EX60/90

Jabber for Mobile

Jabber for
Mac/Win

Tele-presence

Step 3: Plug it in

Tablet

Smart Phone

SIP Provider



Ethernet Switch

Voice Gateway
(Cisco ISR Router)

PSTN

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How are we measuring up?


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Industry Analysts Agree

Cisco is…stretching
their lead on the rest
of the Collaboration
industry...
—Zeus Kerravala, Yankee


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Business
Challenges
from our customers

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Challenge #1
App Fear, BYOD Support Nightmare

Lots of Apps are free, Can I hurt
my business by allowing these
apps to be installed and used at
work?
How do I decide what devices to
support?
How can I tell my employees
what will work and what wont?
Is my DATA at Risk?

Solution #1
Cisco Jabber and BE6K
• Do you Skype, Facetime, or IM/ Chat

today?
• Do you have a plan to save time and

efforts?
• How do you stay productive?
• What devices do your people use?
• How expensive will it be “Not” to have

and efficiency plan?
60 month 3% Cisco Capital Lease

$4.57 per user/ per month

Want to add 100 phones and 3 years of Smartnet?

Total= $6.97 per user/ per month

Challenge #2
Multi-locations, Legacy Endpoints, B2B

Just bought another company, 2k
miles away, need to integrate
Can I do anything with the
existing video purchases we have
made?
My employees are trying to find
solutions on their own

Skype Privacy Policy (excerpt)
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•
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•
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1. WHAT INFORMATION DOES SKYPE COLLECT AND USE?
Skype may gather and use information about you, including (but not limited to) information in the following categories:
(a) Identification data (e.g. name, username, address, telephone number, mobile number, email address);
(b) Profile information (e.g. age, gender, country of residence, language preference and any information that you choose to make available to others as part of your Skype user profile as
further described in Section 6);
(c) Electronic identification data (e.g. IP addresses, cookies);
(d) Banking and payment information (e.g. credit card information, account number);
(e) Call quality and survey results;
(f) Information about your usage of and interaction with Skype software, products, and websites (including computer, platform, device and connection information, client performance
information, error reports, device capability, bandwidth, statistics on page views, and traffic to and from our websites, browser type and Skype WiFi enabled hotspot detection and usage
statistics);
(g) Products or services ordered and delivered;
(h) The URL of videos that you have selected to appear in your mood message;
(i) Skype test calls made to ECHO123 (which are recorded and played back to the user and deleted thereafter);
(j) List of your contacts and related data (we will give you a choice as to whether you want Skype to use contact lists from other services to populate your Skype contacts);
(k) Your username and password for other email accounts where you have provided this to us and requested us to search for your friends on Skype (please note that Skype does not
retain this information after completing the search or use it for any other purpose);
(l) Correspondence between you and Skype;
(m) Traffic data (data processed for the purpose of the conveyance of communications or the billing thereof, including, but not limited to, the duration of the call, the number calling and the
number called); and
(n) Content of instant messaging communications, voicemails, and video messages (please see section 12);
(o) Location information, derived from your mobile carrier or from the mobile device that you use. In connection with the Qik products, you control when your location is shared with others.
Your location is displayed and shared with other Qik users only in accordance with your privacy settings. You also may create location information by "geo-tagging" your submitted
content with location information. Please manage your privacy settings for location information carefully;
(p) Mobile device information, such as manufacturer’s name, device model number, operating system, carrier network;
(q) Location information and device identifiers, derived from your device, when you search for or connect to a Skype WiFi compatible hotspot. This information may be used to improve
detection of eligibility to connect using Skype WiFi and for the purposes of offering, providing and marketing Skype WiFi to you;
(r) Access tokens for other accounts you associate with your Skype account (such as Microsoft account or Facebook), which are like an electronic key provided by the service that acts in
place of a password for authentication.
http://www.skype.com/en/legal/privacy/#collectedInformation

Solution #2
Video Control Server and BE6K
• What are you doing with Video today?
• How are you using it?
• Does Skype, Facetime, or IM/ Chat lack

desired features?
• What devices do your people use?
• How expensive is your business travel?
• What will it cost you if you don’t have a video

strategy?


4 EX60’s, Expressway GW, TP MCU Server and 3yr
of all support

Challenge #3
System Down, No Budget,

Had this PBX thing for over 7
years, maintaining it is hard
Spare Parts, Service Calls, $$$
No POE, Gateways, etc..

Solution #3
BE6K, Jabber, Cisco Capital
• How are you planning for the future?
• Investment protection and “No Planned

Obsolescence” mean anything to your
business?
• What devices will your people use in 3

years?
• With no existing budget, could we look at

a monthly expense?
• I need 100 phones, give me your best


price?

Basic customization and install costs
BE6000 + VMW Hyp +100 CUWL BE

What was
included?

Jabber for Desktop 9.x for CUWL
3 yr UCSS for CUWL Business Edition 100 User per system
3 yr ESW Starter bundle CUWL BE
licenses for service mapping
3yr Smartnet 8x5xNBD Unified CMBE
6000 Workspace Bundle

Challenge #4
Where did my information go?

Legal Holds
Penalties for failure to retain
messages (IM & VoiceMail)
Improve customer service
Record Recall Failure

Solution #4
BE6K, Jabber, Donoma Software, Cisco Capital

• How are you planning for the future?
• Do you have an archiving GAP?
• What devices will your people use in 3

years?
• With no existing budget, could we look at

a monthly expense?



Unify for Gmail, Notes & GroupWise: Solution Overview
For users: One touch message handling
For IT: Virtually touch free

SERVER REQUIREMENTS
Operating System: Windows 2008 R2 x64 w/IIS Role
Processor: Dual 2 GHz Processor
Hard Disk: 400 MB of available space

ARCHITECTURE & LICENSING
• Licensed per user.
• Optimized for a virtualized environment with VMWare ESXi 4.x, 5.0.x single VM or
high availability. Cluster Failover Supported

SUPPORTED PLATFORMS: Cisco Unity Connection Server 8.5.(1) SU 3 – 9.1(1a),

EXTENDED INTEGRATIONS:
• Donoma Message Vault (voicemail archiving & management)
• Cisco Jabber (Gmail)
• IBM SameTime (Notes)
• Novell Data Synchronizer (GW)

Cisco BE6000 and Cisco Hosted CallManager Ready
FILE MANAGEMENT
Messages delivered to inbox as a .wav file.

SECURITY: Secure Socket Layer (SSL) Encryption
1.7.14

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Donoma Message Vault
 Archives voice messages in real time

Voicemail Archiving for
Cisco Unity Connection Phone System

 Messages easily tagged & searchable for download, restoration

or reporting.
 Multi‐level administration roles.
 Cisco’s Class of Service settings simplify administration.
 New users automatically flagged for setup.
 Complete audit trail reporting.

For more info or demo: Contact us!
 www.donomasoftware.com
 salesteam@donomasoftware.com



Toll Free US, Canada & UK:(866) 265-2770


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Donoma StoneScribe
• Archives all messages in real time

Instant Message Archiving for
Cisco Unified Presence Server (CUPS)

• Messages easily searchable for download or reporting
• Reduces disk space usage by up to 94%
• Custom Search Tags
• Multi-level administration roles
• Complete audit trail activity reporting.
• Easy archive re-location tools
• Customizable hold length by user & group

For more info or demo: Contact us!
 www.donomasoftware.com
 salesteam@donomasoftware.com



Toll Free US, Canada & UK:(866) 265-2770


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Why are there are so many choices?
TelePresence

Unified
Communications

ALI

Workspace Apps

Customer
Collaboration

One Partner, Complete Portfolio

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ALI: Deployment Services
Our team keeps your deployment on schedule and on budget

• Work with your team to create a plan that works

for you
• Removes additional burden on existing staff

Consultative
Assessment

Project &
Resource
Planning

Deployment

• Experienced team speeds time to deployment
• Priority access to Cisco engineering
• Option for test lab deployment prior to rollout


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Special Incentives to help you be a HERO!
Now is the time! Cisco Financial has great financial incentives including financial incentives for:
•

phone system trade ins

•

upgrading Cisco equipment

•

adding video endpoints

•

adding in web collaboration (Webex)
….and more!
Talk to us for more details!


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Questions

Donoma Software
http://www.donomasoftware.com/

Cisco Business Edition 6000

Parker Pearson
parker@ali-inc.com
434.386.4284

http://www.cisco.com/go/be6000

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Thank you.

Cisco Business Edition 6000
http://www.cisco.com/go/be6000

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5 Compelling Reasons to Upgrade Your Old Phone System NOW

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