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CREATING A BRAND LOVEGASM?
CREATING A BRAND LOVEGASM?
BY CHUBBIES
Our Story
Started from the bottom!Humble beginnings…
Humble continuings…
Channel	
   Community	
  
(#	
  of	
  people)	
  
Facebook	
   860K	
  
Twi0er	
   95K	
  
Instagram	
   81K	
  
UGC	
  photos	
   ~1K/Wk	
  
2011	
   2012	
   2013	
   2014E	
  
Revenue	
  
Humble continuings…
So How in the Heck Did We Do This?
(Ex	
  post	
  facto	
  rationalization)	
  
THE OUTLINE
1.  Create	
  a	
  Great	
  Product	
  
2.  Relentlessly	
  Focus	
  on	
  Content	
  
3.  Integrate	
  Your	
  Community	
  
4.  Support	
  Your	
  Customers	
  
5.  Be	
  Authentic	
  
#1:	
  GREAT	
  PRODUCT	
  
#2:	
  RELENTLESS	
  FOCUS	
  
ON	
  CONTENT	
  
RELENTLESS	
  FOCUS	
  ON	
  CONTENT	
  
RELENTLESS	
  FOCUS	
  ON	
  CONTENT	
  
RELENTLESS	
  FOCUS	
  ON	
  CONTENT	
  
RELENTLESS	
  FOCUS	
  ON	
  CONTENT	
  
EVERYTHING	
  IS	
  CONTENT	
  
1)  Content	
  IS	
  the	
  brand	
  
2)  People	
  share	
  content	
  
3)  Content	
  serves	
  as	
  model	
  for	
  UGC	
  
WHY CONTEnt?
#3:	
  INTEGRATE	
  YOUR	
  
COMMUNITY	
  
(Yes,	
  these	
  are	
  real	
  User-­‐Generated	
  
photos	
  and	
  Yes,	
  our	
  customers	
  are	
  
friggin’	
  amazing)	
  
#4:	
  SUPPORT	
  YOUR	
  CUSTOMERS.	
  
A	
  DATE	
  WITH	
  MISS	
  TEXAS	
  
#5:	
  BE	
  AUTHENTIC	
  
Imagine	
  your	
  brand	
  as	
  a	
  person,	
  
	
  
	
  
	
  
	
  
	
  
Would	
  you	
  want	
  to	
  hang	
  out	
  
with	
  him/her?	
  
YES.	
  
In-­‐Person	
  Experiences	
  
1.  Great	
  Product	
  
2.  Relentless	
  Focus	
  on	
  Content	
  
3.  Community	
  Integration	
  
4.  Great	
  Customer	
  Support	
  
5.  Authenticity	
  
IN	
  CLOSING	
  

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