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Outcomes Tracking David Ellis – ruralnet|uk Simon Marshall – What’s Your Point?

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Agenda <ul><li>What are outcomes? </li></ul><ul><li>Why monitor them? </li></ul><ul><li>Measuring the unmeasurable </li></ul><ul><li>Reducing the admin burden </li></ul>

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The CES Planning Triangle Overall Aim Specific Aims Objectives To improve the quality of life of clients <ul><li>To improve life skills </li></ul><ul><li>To improve housing conditions </li></ul><ul><li>To enable clients to find employment </li></ul>What are Outcomes? <ul><li>To provide an advice service </li></ul><ul><li>To offer ICT training </li></ul><ul><li>To run outdoor education activities </li></ul><ul><li>To provide volunteering opportunities </li></ul>Outcomes Outputs

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Why Monitor? <ul><li>Forced by your funder? </li></ul><ul><li>To inform management & trustees </li></ul><ul><ul><li>assess whether organisation is achieving its aims </li></ul></ul><ul><ul><li>support service development and improvement </li></ul></ul><ul><li>To strengthen future project bids </li></ul>

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Measuring Progress <ul><li>Outcome Indicators </li></ul><ul><ul><li>Quantitative </li></ul></ul><ul><ul><ul><li>e.g. </li></ul></ul></ul><ul><ul><ul><li>number of clients registering for training </li></ul></ul></ul><ul><ul><ul><li>number of clients finding employment </li></ul></ul></ul><ul><ul><li>Qualitative </li></ul></ul><ul><ul><ul><li>e.g. </li></ul></ul></ul><ul><ul><ul><li>extent to which clients express a desire for change </li></ul></ul></ul><ul><ul><ul><li>ability to present themselves at an interview </li></ul></ul></ul>

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Collecting Information <ul><li>Client survey </li></ul><ul><li>Client records </li></ul><ul><li>No of clients attending interviews </li></ul><ul><li>Vocational qualifications gained </li></ul><ul><li>Clients in employment </li></ul>To enable clients to find employment <ul><li>Client records </li></ul><ul><li>Client interview </li></ul><ul><li>No of clients rehoused </li></ul><ul><li>Client satisfaction with accommodation </li></ul><ul><li>Clients living in improved housing </li></ul>To improve housing conditions <ul><li>Client records </li></ul><ul><li>Case worker observation </li></ul><ul><li>Client survey </li></ul><ul><li>No of clients enrolled on training </li></ul><ul><li>Level of ongoing support required </li></ul><ul><li>Level of confidence reported by clients </li></ul><ul><li>Clients better able to live independently </li></ul><ul><li>Increased self-confidence </li></ul>To improve life skills Method Outcome Indicators Outcomes Specific Aim

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Tools <ul><li>Toolkits </li></ul><ul><ul><li>SOUL Record (www.theresearchcentre.co.uk) </li></ul></ul><ul><ul><li>SpiritLevel (www.spiritlevel.org.uk) </li></ul></ul><ul><ul><li>Citizens Advice </li></ul></ul><ul><li>Databases </li></ul><ul><ul><li>Lamplight </li></ul></ul><ul><ul><li>What’s Your Point? </li></ul></ul>

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Where to find out more <ul><li>Charities Evaluation Services (CES) National Outcomes Programme www.outcomesonline.org.uk </li></ul>