4. Pressures in Your Markets
Businesses
failing
Cash flow
Balance of
investment
Member
Repairer
Partners
Technology
Divide in
repairer
alignment
Margin
Pressure
33. Profit
Margins Up Sell/
Cross Sell
Enquiries Conversion
Rate
Life Time
Value
Your Business Engine – Revving Up Results
Score the pistons from 1 – 10
(1 being lowest and 10 being highest)
34. Your 4 Types of Customer Fuel...
D Grade
Low Profit
High
Maintenance
C Grade
Low Profit
Low
Maintenance
B Grade
High Profit
High
Maintenance
A Grade
High Profit
Low
Maintenance
35. Profit
Margins Up Sell/
Cross Sell
Enquiries Conversion
Rate
Life Time
Value
Your Business Engine – Revving Up Results
Score the pistons from 1 – 10
(1 being lowest and 10 being highest)
STAGE 1:
UNCONSCIOUS INCOMPETENCE
Not only do you not know what to do, you have no experience of it either. An example that could be used is for a child, car driving is a mystery. They have no fear and no awareness of what they do not know.
STAGE 2:
CONSCIOUS INCOMPETENCE
Practising the skill takes all your concentration – it can be very uncomfortable. You have an awareness of what you should do/know, but you do not always succeed
STAGE 3:
CONSCIOUS COMPETENCE
You can do it, but it takes attention and concentration
STAGE 4:
UNCONSCIOUS COMPETENCE
The skills becomes almost a habit, you are able to be successful without concentration and your conscious mind is free to take on other things
Ask the question – “So how much will the knowledge we’ll teach you be worth over the next 5, 10,15 years of your commercial life?”