Personal Information
Entreprise/Lieu de travail
Portsmouth, United Kingdom United Kingdom
Profession
Global Consulting Executive
Secteur d’activité
Human Resources / Recruitment
À propos
Build and lead BPO strategic partnerships, and lead a team that designs, builds and operates customer contact centres around the world. Operational assessments, location assessments, business case development and customer management strategy.
Mots-clés
contact centre
contact centre benchmarking
call centre bpo
customer service
customer experience
customer management
customer experience research
outsourcing
contact centre bpo
call centre
social media
crm
benchmarking
wfm
cxm
technology
omnichannel
multichannel
it
call center
contact center
channel strategy
social media marketing
social media strategy
customer relationship management
customer
research
customer service research
egypt
company valuations
aquisitions
p/e ratios
bpo
middle east
nps
csat
cem
Tout plus
Présentations
(6)Documents
(1)Personal Information
Entreprise/Lieu de travail
Portsmouth, United Kingdom United Kingdom
Profession
Global Consulting Executive
Secteur d’activité
Human Resources / Recruitment
À propos
Build and lead BPO strategic partnerships, and lead a team that designs, builds and operates customer contact centres around the world. Operational assessments, location assessments, business case development and customer management strategy.
Mots-clés
contact centre
contact centre benchmarking
call centre bpo
customer service
customer experience
customer management
customer experience research
outsourcing
contact centre bpo
call centre
social media
crm
benchmarking
wfm
cxm
technology
omnichannel
multichannel
it
call center
contact center
channel strategy
social media marketing
social media strategy
customer relationship management
customer
research
customer service research
egypt
company valuations
aquisitions
p/e ratios
bpo
middle east
nps
csat
cem
Tout plus