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CUSTOMER INSIGHT
         ATOS ‘POWER TO PERFORM’
                     PAUL EVERETT, DIRECTOR OF MARKETING STRATEGY, THE MARKETING PRACTICE




B2B Marketing Awards Showcase | 5/3/13
BACKGROUND                    350x ROI            CAMPAIGN


 Atos and Siemens IT merger in 2011                   Agreed accounts with Sales
Toughest Financial Services prospects                  Shared and gathered intel
      Senior level introductions                   Integrated demand gen campaign




 SUMMARY
THE CAMPAIGN
THE CAMPAIGN
   Are the predicted conversions
20 organisations       between stages accurate?
                           Can they be improved?



  13 meetings
                      Are there enough
                       opportunities in the market?
                           Can we widen the appeal?

     11
 opportunities        How long will it take?
                           Can we speed the funnel?
       4
     deals




                       PIPELINE QUESTIONS
WHY DIDN’T IT
FAIL?
                1.   Actual sales integration not just lip-service
                2.   Detailed prospect insight
                3.   A provocative proposition




                                                 THE ANSWERS
BEFORE                                                             AFTER


 Pre-agreed prospect accounts                 DURING                 Sales satisfaction reviews
      Shared intelligence                                                Pipeline visibility
Real-world qualification criteria                                        Enablement tools


                                    Joint working on opportunities
                                         Natural calls to action




                                                        1. SALES INTEGRATION
WE SHOULD                              Prospects are tired of “What

PROVOKE RESPONSES                       keeps you up at night?”


                                       Let’s create provocation
                                        propositions relating to
                                        information we have on them


              Result:

      19% of target contacts
  and 45% of target organisations
      converted to meetings




2. PROSPECT INSIGHT
WHAT DO YOU NEED?

             SWEET SPOT       MORE DETAILED         MORE FLUID    EARLIER STAGE   PERSONALISED
              IDENTIFIED        CONTENT           CONVERSATIONS    INTERACTION      CONTACT



Insight: Are we targeting people…
•   At the top, middle or bottom or the funnel?
•   Who already know they have a problem?
•   Who are early adopters?

You can’t be all things to all men




                                           3. PROVOCATIVE PROPOSITIONS
 It’s the hardest type of marketing and it can’t work
  without Sales
 Client insight is only as important as your ability to use
  it – upfront and throughout
 You can still engage face-to-face early in the buying
  cycle
 ‘BANT’ lead qualification can be misleading
 DM isn’t dead!




 WHAT DID WE LEARN?
ANY QUESTIONS…
PEVERETT@THEMARKETINGPRACTICE.COM
           @TMPeverett



                           THANK YOU

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Atos Marketing Campaign Delivers 350x ROI

  • 1. CUSTOMER INSIGHT ATOS ‘POWER TO PERFORM’ PAUL EVERETT, DIRECTOR OF MARKETING STRATEGY, THE MARKETING PRACTICE B2B Marketing Awards Showcase | 5/3/13
  • 2. BACKGROUND 350x ROI CAMPAIGN Atos and Siemens IT merger in 2011 Agreed accounts with Sales Toughest Financial Services prospects Shared and gathered intel Senior level introductions Integrated demand gen campaign SUMMARY
  • 5. Are the predicted conversions 20 organisations between stages accurate?  Can they be improved? 13 meetings  Are there enough opportunities in the market?  Can we widen the appeal? 11 opportunities  How long will it take?  Can we speed the funnel? 4 deals PIPELINE QUESTIONS
  • 6. WHY DIDN’T IT FAIL? 1. Actual sales integration not just lip-service 2. Detailed prospect insight 3. A provocative proposition THE ANSWERS
  • 7. BEFORE AFTER Pre-agreed prospect accounts DURING Sales satisfaction reviews Shared intelligence Pipeline visibility Real-world qualification criteria Enablement tools Joint working on opportunities Natural calls to action 1. SALES INTEGRATION
  • 8. WE SHOULD  Prospects are tired of “What PROVOKE RESPONSES keeps you up at night?”  Let’s create provocation propositions relating to information we have on them Result: 19% of target contacts and 45% of target organisations converted to meetings 2. PROSPECT INSIGHT
  • 9. WHAT DO YOU NEED? SWEET SPOT MORE DETAILED MORE FLUID EARLIER STAGE PERSONALISED IDENTIFIED CONTENT CONVERSATIONS INTERACTION CONTACT Insight: Are we targeting people… • At the top, middle or bottom or the funnel? • Who already know they have a problem? • Who are early adopters? You can’t be all things to all men 3. PROVOCATIVE PROPOSITIONS
  • 10.  It’s the hardest type of marketing and it can’t work without Sales  Client insight is only as important as your ability to use it – upfront and throughout  You can still engage face-to-face early in the buying cycle  ‘BANT’ lead qualification can be misleading  DM isn’t dead! WHAT DID WE LEARN?