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Ready for smart data banking?

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Smart Data is one trigger of change in the Financial Service industry - Customer Experience is another! What happens if you combine them? Can you leapfrog your competition? Can you change the way you do business today?

This presentation will show you how you can gain deep customer insight across your digital channels and how big data technology is helping you to drive better customer engagement and at the same time secure regulatory compliance.

See live how to gain customer insights and learn from banks and insurances on how they use it today and what their achieved quantifiable benefits are.

Publié dans : Business
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Ready for smart data banking?

  1. 1. 8th RICHMOND FINANCIAL INDUSTRY FORUM 8th RICHMOND FINANCIAL INDUSTRY FORUM VICTORIA-JUNGFRAU GRAND HOTEL & SPA INTERLAKEN 11 – 13 JUNE 2015
  2. 2. 8th RICHMOND FINANCIAL INDUSTRY FORUM Are you ready for smart data banking? Customer Insights. Patrick Barnert CEO, Qumram AG
  3. 3. 8th RICHMOND FINANCIAL INDUSTRY FORUM IN A RECENT PWC CEO SURVEY… 55% 50% 42% 41% Customer Experience Data&Data Analytics Trust Efficiency CEOs see high value from digital technologies that deliver better, safer customer experience.
  4. 4. 8th RICHMOND FINANCIAL INDUSTRY FORUM WHAT IF YOU COMBINE… CUSTOMER EXPERIENCE
  5. 5. 8th RICHMOND FINANCIAL INDUSTRY FORUM CAN YOU LEAPFROG YOUR COMPETITION? Fidor is acquiring customers at 20% of the industry average. Customer Insights Credit Scoring Social Lending Money Emergency
  6. 6. 8th RICHMOND FINANCIAL INDUSTRY FORUM IMAGINE TO KNOW ABOUT… YOUR CUSTOMERS INTENTION Source: Hong Leong Bank
  7. 7. 8th RICHMOND FINANCIAL INDUSTRY FORUM QUMRAM – WHERE DIGITAL MAGIC HAPPENS Record Prove Predict Replay $ CUSTOMER EXPERIENCE DIGITAL TRUST SERVICE EFFICIENCYCUSTOMER INSIGHTS
  8. 8. 8th RICHMOND FINANCIAL INDUSTRY FORUM QUMRAM – SIMPLE AND POWERFUL
  9. 9. 8th RICHMOND FINANCIAL INDUSTRY FORUM WHY OUR CUSTOMERS LOVE IT… COMPLIANCE FRAUD EXPERIENCE Ensuring publication gov- ernance for bank man- uals (credit handbook). Driving faster adoption of new guidance in advisory service resulting in higher customer satis- faction at reduced risks. Decrease of customer churn due to better customer service. 60% increase of first call resolution at lower costs due to 6’000 hours monthly efficiency gain. Fraud detection & pre- vention for Customer Identifying Data (CID). Qumram records all sessions accessing CID and integrates in real- time with IBM Big Data for preventive analytics.
  10. 10. 8th RICHMOND FINANCIAL INDUSTRY FORUM THANK YOU! Mathias Wegmüller Founder, Director of Sales +41 76 382 7148 wegmueller@qumram.com Patrick Barnert CEO +41 79 102 3222 barnert@qumram.com

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