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Pick.Click.Give
Bringing Staff and Volunteers into
Pick.Click.Give
Expectations of Time
• 30% Research
– Your Case
– Constituency identification

• 30% Relationships Building
– Education (mission connect)
– Communication

Research

Relationship
Building

Recognition /
Reporting

Request

• 10% Request
– All ways: face-to-face, mail,
phone, web, events,
proposals

• 30% recognition / reporting
– Strategic and consistent

Property of The Foraker Group 2013

2
Development is a Team Sport
• Raising philanthropic gifts is a team
sport that requires participation at
every level of the organization.

Property of The Foraker Group
2013

3
Who Raises the Money
(Some Options)
• Board of directors Governance and
Advisory
– Board(s) as a whole
– Board Resource Development Committee
• Various subcommittees of development committee

• Volunteers
– Service on committees

• CEO
• Development staff
• All staff
Property of The Foraker Group
2013

4
What Makes a Person Good at
Raising Money? (some options)
• Builds relationships (good listener)
• Speaks from the heart, has commitment to
the organization (inspired by work and
rooted in org. values)
• Able to communicate knowledgeably about
organization
• Is honest
• Demonstrated own financial commitment
to the organization
• Willingness to ask
• Others?
Property of The Foraker Group
2013

5
What’s the Board’s Role in Fund
Development?
1.
2.
3.
4.

Governance/Administration
As Donors
As Development Volunteers
As Stewards of Organization’s
Future

Property of The Foraker Group
2013

6
1. Governance/Administration
• Consider creating a governance section of your
website where you can post your annual audit,
990s, etc.
– Integrity
– Accountability
– Transparency

• Approve and align policies to match structure:
– Gift Acceptance policy
– Investment policy
– Financial management oversight

• Consider other ways to show that the
organization is a good steward of people’s
money
Property of The Foraker Group
2013

7
1. Governance/Administration
• Ensure fiscal integrity and health
– Active Board
– Active Finance Committee

• Provide Leadership
– Successful organizations have a
champion on the board who believes
that fundraising is about mission-based
relationships!

Property of The Foraker Group
2013

8
2. As Donors
• Goal: 100% annual financial board giving
• Ask your board to model behavior by
using Pick.Click.Give as a tool for
their giving.
– Celebrate their participation!

Property of The Foraker Group
2013

9
3. Development Volunteers
• Goal: 100% participation in raising
money
– There is a role for everyone in the
process

Property of The Foraker Group
2013

10
Options for participation:
• Call prospects/donors and ask them to use pcg for their
giving
– Develop a script for callers based on their story.
• The script should be short, as personalized as possible, (like
thanking for past donations) and ask them to take action through
pcg

– Ask each board member to know their own story about why
they give
– Have a list of common questions about your organization and
Pick.Click.Give., so callers have responses ready if needed.
– Be sure callers understand that people can go back online and
participate in Pick.Click.Give. after they filed for their PFD.
– Have a timeline for calls to be completed.
– Strive to not call during mealtimes, or too late at night.
– Be sure to thank people for their time.
Property of The Foraker Group 2013

11
Options for participation:
• Include PCG in the whole teams’
electronic signature
• Add a PCG link to your homepage
• Promote through social media channels
• Include a story of impact in your next
newsletter
• Send a personalized note from a
member of your board to the 100 names
in your data base with the most potential
Property of The Foraker Group 2013

12
Options for participation:
• Write a short notice on your
participation in Pick.Click.Give. and
send to everyone on your list.
– Describe the importance of their impact
on the organization
– Provide that web link www.pfd.alaska.gov
– Send via email and or snail mail, social
media

Property of The Foraker Group 2013

13
Options for participation:
• Have the board and staff set a goal
based on dollars and/or the number of
donors.
– To set a goal, look at last year’s results.
– Publicize the goal with everyone that
works with or is solicited by your effort.

Property of The Foraker Group 2013

14
4. Stewards of Organization’s Future
• Participating in Strategic, annual and
fund development planning and
approval

Property of The Foraker Group
2013

15
People Are Successful in Raising
Money When:
• We all agree that there is a place for
everyone at the table
– Draw on existing skills

•
•
•
•
•

Tasks are small and easy
Within comfort zone
In time frame
The expectation to participate is clear
Have an impact on the organization- It
can’t be about the obligation
Property of The Foraker Group
2013

16
Who else is on our team?

Property of The Foraker Group
2013

17
Myth Busting
• Development staff, because it is their job,
are more effective in asking.

– Board members bring special passion and
perspective as a peer – they are more credible
to many prospects because it is not their
paying job

• Avoiding this mistake:

– Volunteers/Board are just as effective
especially in a team
– No matter how skilled the development officer
is, s/he should engage board members in
certain asks
– Be confident that what a volunteer/board
member represents is important to the donor
Property of The Foraker Group
2013

18
Role of Staff & Consultants
• Empower volunteers (tools/ support)
• Lead while appearing to follow
• Provide opportunities for meaningful
work
• Provide appropriate information
• Provide adequate orientation/training
• Provide job descriptions
• Provide evaluation/feedback
Property of The Foraker Group
2013

19
What are you looking for on your
team?
• Evidence of shared values
• Existing relationship with the
organization
• Skill set that fits organization’s need
• Someone willing to give the
time/energy/financial resources
Property of The Foraker Group
2013

20
Empowering the Volunteer
• Give them a job description.
• Make sure it’s a job are willing to
take.
• Provide orientation, training &
support.
• Thank them.
• Provide feedback and recognition.
Property of The Foraker Group
2013

21
Team Effort: Board/Volunteer and Staff
BOARD/VOLUNTEER
• 100% participation

STAFF
• 100% participation

– Strategy/Asks/Thanks

• 100% annual giving
•
• Draft/Approve/enact the
•
plan
•
• Draft/Approve/enact policies•
• Be a conduit- build
•
relationships
• Keep mission, values focus •
•
• Be an advocate
•
• Be an ambassador
• Have fun
•
•
•
1/11/2014

– Coordinate the efforts
– Break tasks into doable pieces

Staff -board committees
Draft/enact the plan
Implement policies
Create procedures
Be a conduit- build
relationships
Keep mission, values, focus
Be an advocate
Write copy (letters, grants,
acknowledgment, reports)
Maintain data
Keep it manageable
Keep it fun

Property of The Foraker Group 2006
For More Information
www.pickclickgive.org
Contact Us, Search function, information for
donors and organizations
www.forakergroup.org info@forakergroup.org
(907) 743-1200 • toll-free (877) 834-5003
Educational Opportunities, Organizational
Development, Shared Services, Advocacy

Property of The Foraker Group 2013

23

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Bringing Staff and Volunteers into Pick.Click.Give.

  • 1. Pick.Click.Give Bringing Staff and Volunteers into Pick.Click.Give
  • 2. Expectations of Time • 30% Research – Your Case – Constituency identification • 30% Relationships Building – Education (mission connect) – Communication Research Relationship Building Recognition / Reporting Request • 10% Request – All ways: face-to-face, mail, phone, web, events, proposals • 30% recognition / reporting – Strategic and consistent Property of The Foraker Group 2013 2
  • 3. Development is a Team Sport • Raising philanthropic gifts is a team sport that requires participation at every level of the organization. Property of The Foraker Group 2013 3
  • 4. Who Raises the Money (Some Options) • Board of directors Governance and Advisory – Board(s) as a whole – Board Resource Development Committee • Various subcommittees of development committee • Volunteers – Service on committees • CEO • Development staff • All staff Property of The Foraker Group 2013 4
  • 5. What Makes a Person Good at Raising Money? (some options) • Builds relationships (good listener) • Speaks from the heart, has commitment to the organization (inspired by work and rooted in org. values) • Able to communicate knowledgeably about organization • Is honest • Demonstrated own financial commitment to the organization • Willingness to ask • Others? Property of The Foraker Group 2013 5
  • 6. What’s the Board’s Role in Fund Development? 1. 2. 3. 4. Governance/Administration As Donors As Development Volunteers As Stewards of Organization’s Future Property of The Foraker Group 2013 6
  • 7. 1. Governance/Administration • Consider creating a governance section of your website where you can post your annual audit, 990s, etc. – Integrity – Accountability – Transparency • Approve and align policies to match structure: – Gift Acceptance policy – Investment policy – Financial management oversight • Consider other ways to show that the organization is a good steward of people’s money Property of The Foraker Group 2013 7
  • 8. 1. Governance/Administration • Ensure fiscal integrity and health – Active Board – Active Finance Committee • Provide Leadership – Successful organizations have a champion on the board who believes that fundraising is about mission-based relationships! Property of The Foraker Group 2013 8
  • 9. 2. As Donors • Goal: 100% annual financial board giving • Ask your board to model behavior by using Pick.Click.Give as a tool for their giving. – Celebrate their participation! Property of The Foraker Group 2013 9
  • 10. 3. Development Volunteers • Goal: 100% participation in raising money – There is a role for everyone in the process Property of The Foraker Group 2013 10
  • 11. Options for participation: • Call prospects/donors and ask them to use pcg for their giving – Develop a script for callers based on their story. • The script should be short, as personalized as possible, (like thanking for past donations) and ask them to take action through pcg – Ask each board member to know their own story about why they give – Have a list of common questions about your organization and Pick.Click.Give., so callers have responses ready if needed. – Be sure callers understand that people can go back online and participate in Pick.Click.Give. after they filed for their PFD. – Have a timeline for calls to be completed. – Strive to not call during mealtimes, or too late at night. – Be sure to thank people for their time. Property of The Foraker Group 2013 11
  • 12. Options for participation: • Include PCG in the whole teams’ electronic signature • Add a PCG link to your homepage • Promote through social media channels • Include a story of impact in your next newsletter • Send a personalized note from a member of your board to the 100 names in your data base with the most potential Property of The Foraker Group 2013 12
  • 13. Options for participation: • Write a short notice on your participation in Pick.Click.Give. and send to everyone on your list. – Describe the importance of their impact on the organization – Provide that web link www.pfd.alaska.gov – Send via email and or snail mail, social media Property of The Foraker Group 2013 13
  • 14. Options for participation: • Have the board and staff set a goal based on dollars and/or the number of donors. – To set a goal, look at last year’s results. – Publicize the goal with everyone that works with or is solicited by your effort. Property of The Foraker Group 2013 14
  • 15. 4. Stewards of Organization’s Future • Participating in Strategic, annual and fund development planning and approval Property of The Foraker Group 2013 15
  • 16. People Are Successful in Raising Money When: • We all agree that there is a place for everyone at the table – Draw on existing skills • • • • • Tasks are small and easy Within comfort zone In time frame The expectation to participate is clear Have an impact on the organization- It can’t be about the obligation Property of The Foraker Group 2013 16
  • 17. Who else is on our team? Property of The Foraker Group 2013 17
  • 18. Myth Busting • Development staff, because it is their job, are more effective in asking. – Board members bring special passion and perspective as a peer – they are more credible to many prospects because it is not their paying job • Avoiding this mistake: – Volunteers/Board are just as effective especially in a team – No matter how skilled the development officer is, s/he should engage board members in certain asks – Be confident that what a volunteer/board member represents is important to the donor Property of The Foraker Group 2013 18
  • 19. Role of Staff & Consultants • Empower volunteers (tools/ support) • Lead while appearing to follow • Provide opportunities for meaningful work • Provide appropriate information • Provide adequate orientation/training • Provide job descriptions • Provide evaluation/feedback Property of The Foraker Group 2013 19
  • 20. What are you looking for on your team? • Evidence of shared values • Existing relationship with the organization • Skill set that fits organization’s need • Someone willing to give the time/energy/financial resources Property of The Foraker Group 2013 20
  • 21. Empowering the Volunteer • Give them a job description. • Make sure it’s a job are willing to take. • Provide orientation, training & support. • Thank them. • Provide feedback and recognition. Property of The Foraker Group 2013 21
  • 22. Team Effort: Board/Volunteer and Staff BOARD/VOLUNTEER • 100% participation STAFF • 100% participation – Strategy/Asks/Thanks • 100% annual giving • • Draft/Approve/enact the • plan • • Draft/Approve/enact policies• • Be a conduit- build • relationships • Keep mission, values focus • • • Be an advocate • • Be an ambassador • Have fun • • • 1/11/2014 – Coordinate the efforts – Break tasks into doable pieces Staff -board committees Draft/enact the plan Implement policies Create procedures Be a conduit- build relationships Keep mission, values, focus Be an advocate Write copy (letters, grants, acknowledgment, reports) Maintain data Keep it manageable Keep it fun Property of The Foraker Group 2006
  • 23. For More Information www.pickclickgive.org Contact Us, Search function, information for donors and organizations www.forakergroup.org info@forakergroup.org (907) 743-1200 • toll-free (877) 834-5003 Educational Opportunities, Organizational Development, Shared Services, Advocacy Property of The Foraker Group 2013 23