1. Breakthrough Performance January 2009 Proprietary and Confidential This information is not to be copied or otherwise utilized without the written consent of UCB, Inc. Above and Beyond the Call Above and Beyond the Call

3. Our Principles Above and Beyond the Call

4. One Source Partner Modular Self Pay Insurance Follow-up Denials Customer Service Pre-Registration Modeling - Scoring Skip Tracing Legal Intervention Repair Reg. Data Uncover Insurance Medicare, Medicaid Commercial One Touch Follow-up Decisioning Tool Automate Charity Payment Scoring Patient Pay Analytics Above and Beyond the Call S elf Pay Scoring R evenue Cycle Outsourcing E arly Out P ayer Search M edicaid Eligibility B ad Debt

5. Long Term Partnerships Above and Beyond the Call

6. Work Flow Process Auto Load Accounts Scrub NCOA Skiptrace Waterfall Account Scoring Phase 1 Phase 6 Phase 5 Phase 4 Phase 3 Phase 2 Phase 7 DN Notice Assign Inventory Outbound Calls Identify Insurance Letter Drop Dialer Contacts Skip Tracing Medicaid Eligibility Litigation Final Noticing Close & Return Credit Bureau Legal Screen Payment Plans Legal Contact Dialer Messaging Billing of Insurance Payment Negotiation Payment Promises Performance is monitored continuously in all phases Reconcile Reporting Remittance Analysis Above and Beyond the Call

8. Dedicated Team Approach Collection Team Customer Service Collection Supervisor Executive Manager IT Contact Above and Beyond the Call Our approach is focused on performance at every touch point Account Representative

17. Reliable Implementation

18. Sustaining Advantages Passionate dedicated team Intelligent portfolio management Reliable delivery on promises Accountable security safeguards Innovation driven solutions Maximum financial returns Above and Beyond the Call