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Surviving and Thriving in a Multi-Generational Workforce <br />

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Our Goals for Today<br />Gain an understanding of differentgenerationsin the workforce and what makes each important on your team<br />Develop a plan for managing different generations<br />Identify effective strategies for working in multigenerational workplaces and teams<br />

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1st time<br />in US History<br />

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Veterans: Over 67 years old<br />Important events included: <br /> The Great Depression<br /> WWII <br /> Disney releases it’s first animated feature (Snow White)<br /> The Korean War<br /> Sputnik went into Orbit<br />You might be a veteran if…<br />You have the ability to entertain yourself without a TV, in fact you remember the days before TV<br />Popular Technology: Radio<br />

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Baby Boomers: 47-66 years old<br />Important events included: <br />Man walks on the Moon<br />Civil Rights<br />Woodstock<br />Deaths of JFK and Martin Luther King<br />Vietnam War begins<br />You might be a Boomer if you can complete these sentences…<br />When the Beatles first came to the U.S. in early 1964, we all watched them on the ______show <br />"Get your kicks, ________________”<br />Popular Technology: Television<br />

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Generation X: 32-46 years old<br />Important events: <br />The Cold War (remember getting under your desk?)<br />Challenger Shuttle Explodes on Takeoff<br />Berlin Wall Dismantled<br />Fall of Communism in Eastern Europe<br />U.S. Troops go to Persian Gulf for the 1st time<br />AIDS Identified<br />You might be a Gen Xer if…<br />Schoolhouse Rock played a HUGE part in how you actually learned the English language. <br />I know what a Bill (sittin’ up on Capital Hill) is thanks to that show!!<br />Popular Technology: Computers<br />

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Millennials: 11-31 years old<br />Important Events: <br />Death of Princess Diana<br />Death of Mother Teresa<br />Columbine<br />9/11<br />World Center Attacks<br />War begins in Iraq for a 2nd time<br />You might be a Millennial if…<br />Blog, Myspace/Facebook, IM, text messaging, and other social media are a regular part of your daily life<br />Popular Technology: The internet, cell phones<br />

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Generational Activities<br />Form generational groups<br />Brainstorm 5 positive and 5 negative characteristics of other generations<br />Create a list of what you don’t understand about other generations approach to work.<br />Bring cards to front when finished<br />Within your group, do the characteristics written accurately describe you?<br />Choose a spokesperson to explain your answer<br />

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Is the workplace really <br />that different compared <br />to 20 years ago?<br />

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According to a survey by Lee Hecht Harrison, 60% of employers are experiencing intergenerational tensions at work. <br /> *Source: Generation Y: They’ve Arrived at Work with a New Attitude, 2005 <br />

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Sound Familiar?<br />Looking for meaningful work<br />Seeking challenge<br />Chance to prove themselves and show they can perform well<br />Enjoys contact with people<br />Desire to be in a position of responsibility<br />Resents being looked at as though they have no experience<br />Tends to be more job mobile<br />Less respectful of authority<br />Who does this describe?<br />

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Training and Development Journal<br />November 1970<br />Sorry Boomers, the other generations in the workforce didn’t like you when you started working!<br />Every generation that enters the workforce makes waves!<br />

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Workplace Values<br />Source: When Generations Collide<br />

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Managing Different Generations<br />

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Veterans<br />Assets: Experience, enhanced knowledge, dedication, focus, loyalty, stability, emotional maturity, perseverance<br />Possible issues: Reluctant to buck the system, uncomfortable with conflict, may want to keep things the way they are<br />Messages that Motivate: “Your experience is respected here”<br />Rewards: Tangible symbols of loyalty, commitment, and service including plaques and certificates<br />Methods of Communication: Memos, letters and personal notes<br />

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Baby Boomers<br />Assets: Service orientation, dedication, team perspective, experience, knowledge<br />Possible issues: May put process ahead of results<br />Messages that Motivate: “We need you”, “ Your opinion is valued”<br />Rewards: personal appreciation, promotion, and recognition <br />Methods of Communication: phone calls, personal interaction<br />

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Generation X<br />Assets: Adaptability, techno-literacy, independence, creativity, willingness to buck the system<br />Possible issues: Skeptical, may distrust authority<br />Messages that Motivate: “Do it your way”, “there aren’t a lot of rules around here”<br />Rewards: Free time, opportunities for development, certifications to add to their resumes<br />Methods of Communication: Voice mail, email<br />

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Millennials<br />Assets: Collective action, optimism, ability to multi-task, and technologically savvy<br />Possible issues: Need for supervision and structure, inexperience-particularly when dealing with difficult people<br />Messages that Motivate: “Your work makes a huge difference here”<br />Rewards: Awards, certificates, tangible evidence of credibility<br />Methods of Communication: texting, instant messaging, <br />

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How Can You Help Different Generations Work Together Effectively?<br />

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FOCUS: on the similarities of the four generations.<br />We all want to be successful in our careers.<br />We all have hopes and dreams.<br />

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UNDERSTAND: the differences between the way the generations approach work.<br />OPTIMIZE: the strengths of each group:<br />Traditionalists are loyal employees.<br />Boomers are highly optimistic. <br />X-ers value independence and flexibility. <br />Millennials value teamwork and personal connection.<br />

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REALIZE: the possible weaknesses of each generation.<br />Younger workers may not see the potential hazards and pitfalls of business. They don’t have the knowledge of what has worked in the past and what has been a total failure.<br />Older workers may be too focused on the way things have “always been done” and thus be resistant to accepting new procedures and new technologies.<br />

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If you remember nothing else, remember this…<br />

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Thank You!!!<br />Jennifer Fisher, Program Manager<br />jfisher@fwchamber.org<br />Graduate Retention Program<br />Twitter:Jenfisherfw<br />Blog: www.generationalsoup.com<br />www.indianaintern.net<br />