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Case Study in ManagingBusiness Transformation Scaling up the turnover PeolpleWiz Project Archive
Client Overview• The client is one of the largest manufacturers of milk and other dairy processing equipment in India. The company plans to expand sales to two more states. With over 100 employees in the staff and worker cadre, the company has seen steady growth.• The brand is established in the western and southern part of the nation and the company has planned aggressive growth in the domestic business through tender based and direct sales.• With a plan to grow the turnover five times in the coming three years, the management was keen on taking its organization design to the next league.• Implementing new organization structure to prepare for growth and expansion and provide its employees a professional work environment was seen as the cornerstone for preparing for success.• PeopleWiz partnered the client as Business Transformation partners with focus on managing people and processes to support the aggressive growth plans. The Transformation programme was branded ‘Akanksha’
Business Challenge The rider is set. Organizational growth strategy is created and blueprint of the future is ready. But no amount of muscle power will move the Elephant. Unless the people, structure and processes are aligned and engaged for the change, any transformation initiative is bound to fail. -3-
The Seven Ton Challenge to Akanksha Lack of awareness on modern manufacturing methods, quality systems and processes Lack of robust performance management Risk averse culture that is owner Inadequate manpower Inadequate driven in managerial cadre training Lack of shared Lack of collaborative vision for working across the future functions -4-
Motivating the Elephant Benefits led business transformation Create Business case, identify benefits and track benefits to motivate business readinessEngage key Align organizationalinfluencers and architecture with theopinion makers in the process andorganizations to technologycreate a positive architecture. Clarifymomentum new roles, performance measures and institute best practices in people management Make people understand Equip the what they are working workforce with towards and relevant skills how they will achieve it based on the new together roles identified for them Beginning with benefits identification, ensures that all business change activities are aligned to benefits realization
Akanksha Program Plan Transformation Future state Solution Introducing Monitor & track Imperative and objectives Roadmap changeChange Levers Organization Organisation Impact Change Agent Process, Role & Org Process, Role, Org change implmtn., Design Assessment Engagement Impact Assessment & Change education for usersStakeholderBusiness Identify Key Communications Delivery, Feedback Analysis, Resistance Stakeholders Stakeholder Strategy ManagementEngagementReadinessCommunication Communication Communication Strategy Support Analysis & Plan Ongoing Communication Events Communications Training Strategy Learning & Training Design Training Material Training Delivery, Feedback development & Prototype Training Needs Development Analysis, Analysis Review for next Phase Business Overall Implementation Programme team Org readiness criteria, planning & assessment Remedial planning Readiness approach Realisation prep
Success•Through the adoption of a Program Management methodology and a formal changemanagement (CM) approach, the organization was able to design and employ organizationaldesign changes effectively and smoothly.•The business is prepared to perform in the new setting. The CM effort has provided employeesthe information and tools they need to embrace change and integrate it into everyday workpractice. In addition, CM is integrated with employee training and support.•Better collaboration, vendor development and process correction in procurement & productionplanning has resulted in an increase of 12% production level and continues to improve.•The restructured and sector based sales team has increased the number of relevant enquiries.The order conversion ratio is on a steady rise.•The first year business results since launch of Akanksha have been encouraging. The business isset to achieve its goal. PeopleWiz continues to support the client in its transformation journey.