Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Office 365 Customers: Drive Business Value with Yammer
1. Driving Business Value with Yammer
Presented by Rich Wood
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2. Perficient is a leading information technology consulting firm serving clients throughout
North America.
We help clients implement business-driven technology solutions that integrate business
processes, improve worker productivity, increase customer loyalty and create a more agile
enterprise to better respond to new business opportunities.
About Perficient
3. • Founded in 1997
• Public, NASDAQ: PRFT
• 2013 revenue ~$373 million
• Major market locations throughout North America
• Atlanta, Boston, Charlotte, Chicago, Cincinnati, Columbus,
Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Los
Angeles, Minneapolis, New Orleans, New York City,
Northern California, Philadelphia, Southern California, St.
Louis, Toronto and Washington, D.C.
• Global delivery centers in China, Europe and India
• >2,100 colleagues
• Dedicated solution practices
• ~90% repeat business rate
• Alliance partnerships with major technology vendors
• Multiple vendor/industry technology and growth awards
Perficient Profile
4. BUSINESS SOLUTIONS
Business Intelligence
Business Process Management
Customer Experience and CRM
Enterprise Performance Management
Enterprise Resource Planning
Experience Design (XD)
Management Consulting
TECHNOLOGY SOLUTIONS
Business Integration/SOA
Cloud Services
Commerce
Content Management
Custom Application Development
Education
Information Management
Mobile Platforms
Platform Integration
Portal & Social
Our Solutions Expertise
6. Rich Wood, Director of Web & Social
Collaboration Practice at Perficient
Rich is a member of Microsoft’s Partner Advisory
Board for SharePoint and a keen advocate for
and frequent speaker/writer on information
architecture, social business, user experience
and web content management. Rich currently
focuses on these topics across the SharePoint,
Yammer and Sitecore platforms.
Our Speaker
7. Agenda: Engaging Employees with #ESN
• A Quick Overview – Definitions and Context
• User Engagement/Adoption: What is it?
• How We Do It:
–Get in
–Get engaged
–Get advanced
11. Yammer is a cloud-based service for enterprise social.
Yammer integrates to SharePoint (in the cloud and on
premise) but is more than just “SharePoint Social.”
Yammer
12. Yammer
Yammer is a cloud-based service for enterprise social.
Yammer integrates to SharePoint (in the cloud and on
premise) but is more than just “SharePoint Social.”
Yammer is Microsoft’s direction for #ESN.
13. Yammer
Yammer is a cloud-based service for enterprise social.
Yammer integrates to SharePoint (in the cloud and on
premise) but is more than just “SharePoint Social.”
Yammer is Microsoft’s direction for #ESN.
Yammer breaks down communication silos.
14. Yammer
Yammer is a cloud-based service for enterprise social.
Yammer integrates to SharePoint (in the cloud and on
premise) but is more than just “SharePoint Social.”
Yammer is Microsoft’s direction for #ESN.
Yammer breaks down communication silos.
Yammer is disruptive (and that’s good).
15. Yammer
Yammer is a cloud-based service for enterprise social.
Yammer integrates to SharePoint (in the cloud and on
premise) but is more than just “SharePoint Social.”
Yammer is Microsoft’s direction for #ESN.
Yammer breaks down communication silos.
Yammer is disruptive (and that’s good).
Yammer is fun, but more importantly, it drives value.
16. Yammer
Yammer is a cloud-based service for enterprise social.
Yammer integrates to SharePoint (in the cloud and on
premise) but is more than just “SharePoint Social.”
Yammer is Microsoft’s direction for #ESN.
Yammer breaks down communication silos.
Yammer is disruptive (and that’s good).
Yammer is fun, but more importantly, it drives value.
Yammer pricing is really, really good right now.
20. User Adoption: What is it?
• We hear the term a lot, but…
–We prefer “engagement”
21. User Adoption: What is it?
• We hear the term a lot, but…
–We prefer “engagement”
• People using a tool to get their jobs done
22. User Adoption: What is it?
• We hear the term a lot, but…
–We prefer “engagement”
• People using a tool to get their jobs done
• Example: Email is 100% adopted by users
23. User Adoption: What is it?
• We hear the term a lot, but…
–We prefer “engagement”
• People using a tool to get their jobs done
• Example: Email is 100% adopted by users
• SharePoint: There in some orgs, not in others
24. User Adoption: What is it?
• We hear the term a lot, but…
–We prefer “engagement”
• People using a tool to get their jobs done
• Example: Email is 100% adopted by users
• SharePoint: There in some orgs, not in others
• And now you want me to do what…?!
28. 45%
Organic
Adoption
Will only succeed with ITsupport
Organizational
Mandate
Training is Vital for Increasing Adoption But is
Very Rare – Only 21% Are Trained Today.
http://www.discoversharepoint.com
30. User Adoption Variables
SharePoint drop
adoption
Focus
Pick up specific business
problems to solve.
Grow it from here.
Don’t go “all in
Excitement
Involve Corporate
Communications.
Education
Provide resources that matter.
Tailor your language for users.
Engagement
Bring IT & End Users together,
Identify future projects to implement,
Make SharePoint open . . . but provide a safety
net,
Give a voice to the users and identify sponsors.
Plan
Define your vision.
time
Credit: http://www.discoversharepoint.com
31. Looks A Lot Like…
Yammer: The Social Journey
Credit: http://success.yammer.com
34. #ESN: First Impressions Matter
Getting into enterprise social the old fashioned
way:
– Using SharePoint
– A little clumsy, even for experienced users
– Not bad, just not an easy path to social
48. And Once You’re In, Just Go Backstage.
MetadataSave to SharePoint
Security
SocialVersioning
49. Harnessing That Disruption
People can and will get to SharePoint this way.
But who are these early adopters?
• Group creators?
• Bold, fearless collaborators?
• Pathologically oversharing extroverts?
These are your CHAMPIONS.
And you should be using them.
52. Plan: Cloud Infrastructure
• Directory Sync for Profiles / Identity
• Internal, External? Admins and Governance
• What about SharePoint?
–Online
–On-premise
• Pilot with key user groups
–We suggest at least 250 users for a good sampling
–It will grow organically
–Which groups? Funny you should ask
53. Plan: Social Strategy Workshop
• Identify your stakeholders
• Identify your key communities
• Then ask two key questions:
–What’s in it for the team?
–What’s in it for me?
• Identify quick wins and advanced use cases
54. Excitement
• Involve corporate communications
• Utilize email templates from Yammer Success (or
bring your own – we do)
• Create a communication plan
• Identify audiences, channels and schedules
58. Focus
• These are your advanced use cases
• Integrations – should be high value to a specific
community
–Sales and CRM
–HR: Hiring and job applications
–Et cetera
• Start small, grow big. No big bangs!
59. • Training materials still matter – remember
– Only 21% are Trained
– 35% love learning from coworkers
• Focus on those early adopters (Champions!)
• Provide materials on call for the masses
• http://discoversharepoint.com
• http://success.yammer.com
• https://about.yammer.com/moments/
Focus
60. Engagement
• Bring IT & End Users Together
–Communities and groups
–Steering team
• Steering and the Strategic Roadmap
• Keep #ESN Open . . . but Provide That Safety Net of
Education and Guided Use Cases
61. Thank You
Rich Wood, Perficient
312.589.2041
rich.wood@perficient.com
@richOthewood
62.
63. Making the Most of
Power BI with SQL
Server 2014 and Azure
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