Futureworkplaces

Futureworkplaces
2020 Leadership GE Global Customer Summit Jeanne Meister jeanne@futureworkplace.com @jcmeister
The 2020 Workplace ©2011 Future Workplace
Our Conversa?on Today … 1.  The 2020 Workplace Is Here Now 2.  The Three Trends Impac?ng The Workplace 3.  What Companies Are Doing To Engage Employees 4.  Predic?ons For The 2020 Workplace 5.  What Can You Do To Prepare For The 2020 Workplace ©2011 Future Workplace
Three Forces Shaping the Future of Work Globaliza?on Demographics ©2011 Future Workplace
Globaliza?on Changes the World 2005 to Country 2005 2006 2007 2008 2009 2010 2010 change United States 219 197 184 169 181 139 -‐37% Japan 43 60 49 39 49 71 UK 33 36 41 35 32 31 Financial China 8 11 16 35 43 46 475% Times -‐ Canada 22 22 23 24 27 11 -‐50% Loca?on of France 28 30 32 31 23 39 Global 500 Headquarters Germany 19 19 20 22 20 37 95% – Top 15 Australia 8 8 11 11 14 8 Spain 9 8 12 14 13 10 India 5 4 8 13 10 8 60% Switzerland 12 11 12 12 10 15 Brazil 5 8 7 11 9 7 40% Netherlands 9 8 10 8 8 13 Italy 12 11 8 7 7 11 -‐8% Russia 4 8 8 13 6 6 ©2011 Future Workplace
Developing A Global Mindset 1 2 3 4 5 Not At All Small Extent Moderate Large Extent Very Large Extent Extent Intellectual Capital: Psychological Capital: Social Capital: •  Global Business •  Passion for •  Intercultural Savvy: Know how Diversity: Feel Empathy: global events may comfortable in new Building a network affect your environments. of people from industry. other cultures. Courtesy Thunderbird Global School Of Management ©2011 Future Workplace
Shortcomings of Management-‐Level Hires and specialized workers 60% 50% 40% Limited Creativity in 30% overcoming challenges Limited experience within a 20% multinational organization Limited work experience 10% 0% Asia Pacific North Europe Rest of America World ©2011 Future Workplace
Size of the Genera?ons in US Now 90m 5 Genera?ons 70m ??? MILLENNIALS BABY BOOMERS 50m TRADITIONALISTS GENERATION X 30m GEN 2020 10m <1946 >1964 >1976 >1997 1997-‐? ©2011 Future Workplace
2020: Millennials 50% of Workplace Genera?on 2020 7% Millennials 50% 20% 22% 1% ©2011 Future Workplace
What is your experience with Millennials? How would you describe them? ©2011 Future Workplace
Top 5 Things Millennials Want … From a boss: 1.  Will help me navigate my career path 2.  Will give me straight feedback 3.  Will mentor and coach me 4.  Will sponsor me for formal development programs 5.  Is comfortable with flexible schedules Meister & Willyerd, Harvard Business Review, May 2010 ©2011 Future Workplace
Top 5 Things Millennials Want … From Their Next Organiza?on: 1.  Will develop my skills for the future 2.  Has strong values 3.  Offers customizable op[ons in my benefits and reward package 4.  Allows me to blend work with the rest of my life 5.  Offers a clear career path Meister & Willyerd, Harvard Business Review, May 2010 ©2011 Future Workplace
Top 5 Things Millennials Want … To learn: 1.  Technical skills in my area of exper[se 2.  Self management and personal produc[vity 3.  Leadership 4.  Industry or func[onal knowledge 5.  Crea[vity and innova[on strategies Meister & Willyerd, Harvard Business Review, May 2010 ©2011 Future Workplace
Even the Old People Are Doing It Changes in social network site use, 2008-‐2010 by genera?on % of Internet users who use social network sites, over [me 90 83 80 70 67 62 61 60 50 50 Pew Internet Foundation 43 40 36 34 35 30 20 20 16 9 11 10 4 0 Millennials Younger Older Silent G.I. All online Gen X (18-‐33) (34-‐45) Boomers Boomers Genera[on Genera[on adults (46-‐55) (56-‐64) (65-‐73) (74+) (18+) ©2011 Future Workplace
Millennials Around the World Are Connected: Autocracies Are In Trouble ”Twider is huge for me; I get most of my news on Twider”—and yet is also an extraordinary exemplar of a new order of poli[cal opera[ve and advocate. Through her tweets and Facebook posts, she has sought to evoke, in real [me, the experience of the protests. “ These are our weapons,” she says, brandishing Gigi Ibrahim, 24, citizen journalist in Cairo her smartphone. Vanity Fair, April 2011 ©2011 Future Workplace
25 Billion Tweets 600 Million on Facebook 70% Outside US Sourced from TLNT ©2011 Future Workplace
2 Billion YouTube Videos Watched … A Day On Average, 186 Videos Watched… A Month 45 Hours of Video Uploaded … A Minute Sourced from TLNT ©2011 Future Workplace
92 % of US children have an online presence … By the age of two. 72% in Western Europe Sourced from: AVG, October 2010 ©2011 Future Workplace
The Contribu?on Revolution is Here … ©2011 Future Workplace
BYOT: Collaborate @ Work ©2011 Future Workplace
Usage Of Social Technologies: Happening In Workplace Today •  Employees with the most extensive professional networks were 7% more produc[ve than their colleagues. (MIT, 2009)ž •  52% of employees surveyed said that a company’s use of technology was a major factor when they select an employer. (Accenture, 2009)ž •  33% of organiza[ons say the usage of consumer technologies in the workplace is cri[cal for employee reten[on and produc[vity. (CIOinsight 2010) •  69% of respondents report that their companies have gained measurable business benefits from social technologies. (McKinsey Global Survey, 2009) ©2011 Future Workplace
Dilbert @ Work ©2011 Future Workplace
TEAM EXERCISE: What Do These Shijs Mean for Your Organiza?on? In Groups, Iden?fy at Least Three Major Implica?ons. ©2011 Future Workplace
People Contribute for Recogni?on Only “I spiffed up my resume by adding ‘shoe designer’ for Fluevog, and ended up getting a job in an architectural practice!” Carrie Kozlowski ©2011 Future Workplace
Crowdsourcing Job Descrip?ons ©2011 Future Workplace
McKinsey Study: Benefits Companies Reported for Internal Use of Web 2.0 Technologies Benefit % of Companies Average % Repor[ng Improvement Increasing speed of access to knowledge 77 30 Reducing communica[on costs 60 10 Increasing speed of access to internal experts 52 30 Decreasing travel costs 44 20 Increasing employee sa[sfac[on 41 20 Reducing opera[onal costs 40 10 Reducing [me to market for products/services 29 20 Increasing number of successful innova[ons for 28 20 new products/services Increasing revenue 18 15 ©2011 Future Workplace
Huge Produc?vity Gains Possible On Just Informa?on Access Speed! % of Average % Benefit Companies Improvement Repor?ng Increasing speed of access to knowledge 77 30 •  UC Berkeley es[mated informa[on doubling every 2 years; in some fields every 6 months •  IDC es[mates the average knowledge worker spends 15-‐30% of their [me looking for informa[on. •  With 30% improvement, they spend 10.5% to 21% of their [me looking for informa[on — up to 9 percentage points of produc[vity improvement for the workforce! ©2011 Future Workplace
Learning Will Be Social & Leverage An Internal Social Network, • uCern is: Cerner’s collabora[on network for associates, clients, and partners where healthcare and IT intersect Current Stats: • uCern has: Discussions, blogs, videos, wiki • Over 4,250 communi[es covering every topic our clients and associates care about documenta[on, and social networking • Over 26,000 members including over 18,000 clients • 3601 Video , 99,096 Discussions 45,448 Documents, 112,816 • uCern’s vision: Leverage mass collabora[on Wiki pages to reduce [me between DISCOVERY and ADOPTION © 2011, Future Workplace ©2011 Future Workplace
Drivers For Ucern ORGANIZATION PRODUCTIVITY Search & Find Intranet Improvements in customer sa?sfac?on Innova?on Accelerator EMPLOYEE PRODUCTIVITY Simplify work processes Provide for collabora?on Learn from peers ©2011 Future Workplace
Mentoring •  Group mentoring •  Reverse mentoring •  Peer-‐to-‐peer mentoring with microfeedback •  Anonymous mentoring ©2011 Future Workplace
How is technology changing the lives of leaders? ©2011 Future Workplace
Are Your Leaders Prepared for the New Social Order? VS. ©2011 Future Workplace
Social Media Training: New Media Strategies & Chrysler Account ©2011 Future Workplace
Glassdoor.com 34 ©2011 Future Workplace
You Are Being Rated Now! ©2011 Future Workplace
Focus Of Leadership Development Talent Operations and Technology 38% 29% 67% Social Media and Collaboration 38% 28% 66% Global Diversity Management 38% 27% 65% Globsl Mobility Strategies 37% 27% 64% Accelerated Leadership 42% 22% 64% Increase Virtual and Tele-work Programs 36% 28% 64% Increase Significantly Workforce Flexibility 36% 28% 64% Employer Brand 38% 23% 61% Generational Issues 37% 20% 57% Gender Issues 28% 21% 49% 0% 20% 40% 60% 80% ©2011 Future Workplace
Keeping Your Hi-‐Poten?als Varies By Genera?on Ranking Genera?on Y Genera?on X Baby Boomers Veterans (over (under age 30) (ages 30 – 44) (ages 45 – 64) 65) 1 Company culture & Addi[onal bonuses Addi[onal benefits Addi[onal bonuses CSR or financial (health and or financial (21%) incen[ves (21%) pensions) (26%) incen[ves (25%) 2 Flexible work Addi[onal Addi[onal bonuses Addi[onal benefits arrangements compensa[on or financial (health and (20%) (19%) incen[ves (23%) pensions) (24%) Strong leadership/ organiza[onal support (19%) 3 New training Customized/ Addi[onal Flexible work programs (19%) individualized compensa[on arrangements career planning (21%) (20%) Support and (18%) recogni[on from Strong leadership/ Corporate Social supervisors or Succession organiza[onal Responsibility managers (19%) planning (18%) support (21%) (20%) 37 ©2011 Future Workplace
Team Exercise: How Can We Help Leaders Get Ready for an Era of Social Leadership? Generate At Least 3 Ideas With Your Group ©2011 Future Workplace
The 2020 Leader •  Inclusive decision making Collabora[ve Mindset •  Genuine solicita[on of feedback •  Mentors and coaches team Developer of People •  Provides straight feedback Digitally •  Uses technology to connect to customers and employee Confident •  Has a diverse mindset Global Ci[zen •  Priori[zes social responsibility •  Builds accountability across levels Forward Thinking •  Champions innova[on ©2011 Future Workplace
Five predic?ons for the future ©2011 Future Workplace
Every Person Will Have a Reputa?on Score … star%ng with leaders ©2011 Future Workplace
Klout: A Measure Of Your Online Influence How many people you influence (True Reach): 2K How much you influence them (Amplification): 18 How influential they are (Network Score): 49 ©2011 Future Workplace
TEAM EXERCISE Go to www.klout.com Find Your Klout Score Do you Think Klout Scores Will Be Looked At In Hiring & Promotion Decisions? ©2011 Future Workplace
There’s an App for That! ©2011 Future©2011 Future Workplace Workplace
Outside Work, We Use These ©2011 Future Workplace
On Devices Like These ©2011 Future Workplace
To Do This ©2011 Future Workplace
But we too ojen we give our employees this employee experience … ©2011 Future Workplace
©2011 Future Workplace
Team Exercise: Can we think differently? What 2 corporate apps could we build to support a new genera[on of leaders? ©2011 Future Workplace
Mobile Devices Will Become Your Office & Classroom ©2011 Future©2011 Future Workplace Workplace
Usage of Mobile Devices Q: Thinking about your company’s usage of mobile devices, how are these devices being used NOW and to what extent will mobile devices be used in 2015? Access to Info & 49% Prod. Knowledge 36% Currently Use Deliver Knowledge 43% Now Content 41% Communications 35% Plan to Use in from CEO/C-suite 32% 2015 Access to Rich 34% Media/Videos 46% 24% Mico-blogging 30% Coaching & 23% Mentoring 41% ©2011 Future Workplace
Business Func?ons Using M-‐Learning Q: Please share which business function(s) within your organization are using mobile devices for learning? ©2011 Future Workplace
Social Media Literacy Will Be Required For All Employees ©2011 Future©2011 Future Workplace Workplace
Benefits & Barriers Of Social Learning 5 Top Benefits … 5 Top Barriers •  Collabora[on •  Security •  Peer-‐to-‐peer learning •  Confusion on usage •  Knowledge sharing •  Culture Of Firm •  Produc?vity •  Decreased produc?vity •  Meet development •  Pass along wrong data needs Based on Social Learning Boot Camp Adendees & Consul[ng Clients ©2011 Future Workplace
Forrester Research: Individual contributors are much more likely than managers to view social media as improving produc?vity Management: +67 Individual contributor: +93 ©2011 Future Workplace
What Can You Do Now? •  Adopt a global mind-‐set; subscribe to an RSS feed from outside your home country •  Ac[vely promote socially responsibility in your company •  Become über-‐connected yourself with at least three online communi[es •  Champion openness and transparency; start with 5-‐minute messages about what’s on your mind (resist heavy scrip[ng by a staffer) •  Create an inclusive culture; what does your direct staff look like? Where do you hold your staff mee[ngs? •  Start developing people now! ©2011 Future Workplace
The 2020 Workplace Available on Amazon hdp://www.amazon.com/2020-‐Workplace-‐Innova[ve-‐Companies-‐Tomorrows/dp/0061763276 ©2011 Future Workplace
Let’s Con?nue the Dialogue… Jeanne Meister jeanne@futureworkplace.com DM: @jcmeister futureworkplace.com www.facebook.com/ the2020workplace sociallearningbootcamp.com ©2011 Future Workplace

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