What do we mean by dialogue? Certainly it is more than conscious speaking and attentive listening in a group. Indeed, when participating in a real dialogue we recognize and understand the depth and value of the experience, but may find it impossible to call it up on demand. We know dialogue is much more than method, and does not lend itself to methodological practices. But perhaps it can play a more meaningful role in design practice, in particular for design situations where stakeholders must have a voice in and play an active role in the deployment of designed solutions.
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
Dialogue as Participatory Design
1. Dialogue as Participatory Design Peter H. Jones, PhD Redesign Research Dialogic Design International, LLC designdialogues.net
2. Let’s start with a problem space "The human population is now so large that the amount of resources needed to sustain it exceeds what is available at current consumption patterns," Efficient use of resources and reducing waste now are "among the greatest challenges at the beginning of 21st century,"
3. This is a design problem. "Life would be easier if we didn't have the kind of population growth rates that we have at the moment," Steiner said. "But to force people to stop having children would be a simplistic answer. The more realistic, ethical and practical issue is to accelerate human well-being and make more rational use of the resources we have on this planet." Requiring a participatory solution.
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8. Dialogue IN Design. Enormous / complex / socially-distributed problems require listening and observing No clear mandate for designers – we are not recognized as players yet Tools of “design-led PD” may not function as well in shared, public issues. A “user” has no STAKE, no power to change or decide.
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10. Topography of Design Research. Liz Sanders, Design Research in 2006. Design Research Quarterly . Dialogic Design
11. How do we Dialogue? Socratic and Athenian Dialogue Gadamer’s hermeneutics, fusion of horizons Buber’s dialogue with self, other, God Habermas’ Communicative Action Bohm’s collective meaning Bakhtin’s dialogical imagination Freire’s dialogue in education & social action Facilitated dialogue, Art of Hosting Structured Dialogue – Dialogic Design
12. There is genuine dialogue - no matter whether spoken or silent - where each of the participants really has in mind the other or others in their present and particular being and turns to them with the intention of establishing a living mutual relation between himself and them. There is technical dialogue , which is prompted solely by the need of objective understanding. And there is monologue disguised as dialogue …
13. Bohm’s 3 basic conditions for Dialogue: 1. Participants must suspend assumptions. ‘What is essential here is the presence of the spirit of dialogue, which is in short, the ability to hold many points of view in suspension, along with a primary interest in the creation of common meaning.’ 2. Dialogue occurs when people appreciate that they are involved in a mutual quest for understanding and insight. ‘A Dialogue is essentially a conversation between equals.’ 3. A facilitator who ‘holds the context’ of dialogue, who is "leading from behind." Bohm with J. Krishnamurti Dialogues on the Ending of Time, 1981.
14. Christakis on Structured Dialogue: “ Given the complexity of political, social, economic, & technological issues of the Information age, & the strong linkages among those issues, is it reasonable to expect that the approach for engaging people in dialogue 2500 years ago during the Golden Age of the Athenians would work today?”
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20. Process of Structured Dialogic Design Definition / Understanding Stakeholders first dialogue Discovery of relationships among issues. Discovery Initial research into the factors of inquiry. Action Planning Third round of dialogic design generates action plan based on priority drivers. Root cause map Consensus scenario Design Idealized array of design options – solutions in response to Definition issues. Creates visual map of scenario options .
21. Dialogic Design Co-Laboratory Dialogue Co-Laboratory Largely co-located, onsite 15-30+ participants Mixed media & real-time display Cogniscope II ISM method software Facilitator-managed Webscope Usually mixed locations Online wiki + teleconference Mixed media & real-time display Screen share Teleconference Wiki support
24. Where in the world? Peace dialogues between Greek and Turkish Cypriots (2006-2007) Transnational indigenous leaders dialogue on globalization: 40 leaders from Americas, Maoris, & invited experts. (2004) Chronic Kidney Disease (CKD) Initiative: 48 stakeholders & 10 observers from 38 organizations defining 85 barriers to improving CKD outcomes, resulting in action plan. (2003). Alternative Energy Future Planning for Northwest Energy Efficiency Alliance (2000-2001) National Leadership Agenda for pharmaceutical safety for the National Patient Safety Foundation (NPSF) and AMA. 1999) Food and Drug Administration, Good Practices Review dialogues