Paul Greenberg

crm social crm social 2.0 social media web #customer engagement scrm crm 20 social networks crm 2.0 web 2.0 networks management relationship customer sentiment customer experience technology matrix microsoft sap salesforce oracle artificial intellligence ai plaftorms ecosystems customer engagement cx #customer communications management #ccm enterprise 20 e20 green bay packers football customers procter & gamble social customer speechtek crm evolution 2009 intelligence sales economic recession downturn media customer relationship management financial services customer-centric banking