1.
Ph
Phil Kropp

2.
Open wide….
It’s not about the tool

3.
Smile….
It’s about the problem

4.
Don’t be seduced

5.
No magic wands…

6.
Clever functionality

7.
Think carefully.
What do you want to achieve?
and WIIFM?

8.
Social HelpDesk
9% vs 91%

9.
Landloard Inspections
Create history

10.
Design & Installation
No wheels
re-invented here

11.
Practice Processe
s
Strategy
Skills
Teams
ESN
Success
Technology
Communication