1. CURRICULUM VITAE
PHOEBE MULI
Date of Birth: 13/6/1983
P.O Box 101530-00101Nairobi, Kenya
Cellphone: +254723742223
Email: peckyke@yahoo.com
CAREER AND PERSONALOBJECTIVE
As a quality-driven professional with qualifications and knowledge in the Sales &/
Marketing, CustomerService, Operationsand Public relations industry, I am
highly-skilled in fast-paced environments, able to quickly evaluate and react to
constantly changing situations, and drive teams to provide superior results. My
expertise has allowed me to identify, plan, and deliver initiatives that increased
profits while simultaneously reducing costs.
KEY COMPETENCE
 Sales and negotiation skills to prospectand close business.
 Leadership and management Skills
 Excellent customer service skills
 Sharp networking and negotiation skills
 Ability to work independently
 Ability to adapt in any environment and can work in shifts.
 Analytical and time management skills.
 Ability to work under minimal supervision.
 Excellent work ethic and ability to work well in a team.
 Self Motivated and result oriented
 Credit and financial analysis skills to be able to make preliminary judgment
on customer credit worthiness
 Handle customer relations
 Interpersonal skills to create and maintain relevant business networks
ACHIEVEMENTS
 Responsible for developing new markets while strengthening new ones.
 Interned at strategic Marketers where my track record of exceeding targets
remains noted.
 Successfully created Business Plans , assessed Markets trends, negotiated
terms and closed deals
 Monitored customer relations in order to meet excellent standards in service
delivery by resolving conflict.

2.  Acquired training in marketing, customer service, leading teams effectively.
.
 Actively engaged the customers through activations and presentations to
promote the company and foster good relations.
 Knowledge and effective application of all relevant banking policies
processes.Procedures and guidelines to consistently achieve compliance
standards
 Relationship Management skills to effectively perform Account
Management tasks in a manner that consistently achieved high quality
standards. .
WORK EXPERIENCE
Nov 2008- To 2014:Standard Chartered Bank
Position:Marketing/Executive/CustomerService
Duties:
 Developing a business plan and sales strategy for the
market that ensured attainment of company sales goals
and profitability.
 Responsible for the performance and development of the
account executives.
 Preparing action plans by individuals as well as by team
for the effective search of sales leads and prospects.
 Initiating and coordinated development of action plans to
penetrate new markets.
 Assisting in the development and implementation of
marketing plans as needed.
 Conducting one-on-one review with all account
executives to build more effective communications, to
understand training and development needs, and to
provide insight for the improvement of account
executive’s sales and activity performance.
 Providing timely feedback to senior management
regarding performance.
 Providing timely, accurate, competitive pricing on all
completed prospectapplications submitted for pricing

3. and approval, while striving to maintain maximum profit
margin.
 Maintaining accurate records of all pricings, sales, and
activity reports submitted by account executives.
 Creating and conducts proposalpresentations.
 Assisting account executives in preparation of proposals
and presentations.
 Controlling expenses to meet budget guidelines.
 Adhering to all company policies, procedures and
business ethics codes and ensured that they were
communicated and implemented within the team.
 Recruiting, inducting and training account executives
based on criteria agreed upon by senior management.
Jan 2008-0ct 2008: East African Portland Company
Position: AssistantMarketing & CustomerService
Manager
Duties:
 Performed accounts relationship management
activitiesNetworked to effectively leverage on
relationships that enhanced customer acquisition and
retention. Recruited staff which included creating and
developing job descriptions, providing supportin
preparing advertisements, screening application forms,
short-listing the candidates, interviewing and selecting
them.
 Created and maintained relevant business networks and
effectively communicated with and managed customer
expectations (internal & external), and other stakeholders
who impact performance.
 Made preliminary judgment on customer credit
worthiness.
 Addressed operations issues and concerns in calm and
quite manner Administered payroll system and
maintaining staff related records, ensuring that
department managers receive an accurate and timely
assistance in responseto particular queries related to HR
policies or other aspects of employment legislation.
 Monitored customer relations in order to meet excellent
standards in service delivery by solving conflicts
procedures.
 Planned and delivered training occasionally, including
induction programs for new hires.

4. Jan 2007 - Dec 2007: Magadi Soda
Position: CustomerService Executive/Marketing
Assistant
Duties:
 Provided and supported customerservice e.g. training,
follow up calls and marketing.
 Handled customer relations
 Promoted and protected the company’s operations with
minimum supervision.
 Actively engaged customer and industry stakeholders.
Prepared daily and monthly report
 Made sure that all files and documents were up to date
and accurate and used propermail, package and message
handling procedures.
 Monitored customer relations in order to meet excellent
standards in service delivery by resolving conflict
Developed a good understanding of the business and
interpreted figures key in financial well being of the
company
 Investigated and responded to all customers enquiries
promptly
 Accepted and connect all incoming telephone calls to the
appropriate extension according to agreed standards of
service and relay telephone messages and fax messages.
 Received all visitors and put them in contactwith the
personrequired, in line with agreed standards of service.
 Handled and resolved customer complaints, obtaining
and evaluating all relevant data to handle complaints and
inquiries.
 Any other duty that may be assigned from time to time.
EDUCATIONAL BACKGROUND
Jun 2010 - Aug 2012: University of Nairobi
Masters in Business Administration (Strategic
Management&Marketing)
Mar 2009 - Jun 2009: Nairobi Institute of Business Studies
Public Relations
Jan 1997-Dec 2004: Egerton University
BachelorofScience

5. Jan 1992- Nov 1995:Kilungu High School
Kenya Certificate ofSecondaryEducation
AVAILABILITY
 Available upon a one week notice period.
EXPECTED SALARY
Open to negotiation.
REFEREES
Evans Munyori
Human Resources Manager
Standard chartered Bank
PO Box 30003-01000
Tel 0722 575485/3293900
Mrs. RoseMutoko
Human Resources Manager
Car and General (k) ltd
P O. Box20001-00200 citysq.
Tel 0722 719148/020 6943000
Karen K. Nginda
Deputy Commissioner
Research& CorporatePlanning
Kenya Revenue Authority
P. O .Box 48240-00100
Tel 20-2215750/0722 789096