2. Contenuto del documento
¶ Introduzione a Salesforce.com e TEN
¶ Condivisione dei Requisiti
¶ Demo
¶ Metodologia di Progetto e tempi di realizzazione
In opzione:
¶ Altre Funzionalità Salesforce e scenari evolutivi
6. Successo. Rapidamente
Client/Server Software
6 month
27 month Breakeven
Breakeven
ROI
ROI
Source: Gartner, Customer Surveys
Risk Value to
Risk Customer
Time
Time
Go Live Go Live
~ 12 Months ~ 6 Weeks
The math speaks for itself
7. First Cloud Company to Exceed $2.0 Billion Annual
Run Rate
39% Revenue Growth Y/Y in Q2 FY12
457
429
394
377
354
331
316
305
290
276
263
248
217
192
177
162
144
130
118
105
91
83
72
64
55
46
41
35
10. TEN – La garanzia del risultato grazie alla
specializzazione
Il valore aggiunto della
consulenza TEN, riconosciuto dal
mercato
‣ Focalizzazione sulla piattaforma
Salesforce.com
‣ Principale centro di competenza in
Italia
‣ Partner dal 2002
‣ 140+ progetti
‣ Accesso a un network internazionale
(CCAN)
‣ Focalizzazione su implementazioni
presso aziende medio-grandi
‣ Esperienza d’integrazione real-time di
salesforce con SAP
‣ Esperienza sui processi CRM del
settore media
11. TEN - La forza di un network internazionale
Cloud Computing Alliance Network (CCAN)
‣ Ten is a founding member of the CCAN network, with offices in 42 countries
it is the # 1 salesforce.com practice in the world
‣ 5,000+ Cloud Computing assignments
‣ 400+ Salesforce certified consultants
New
opening
Oct.2010
TEN Office
in Shanghai
12. TEN - Alcune referenze
customer industry area
finance - investment
sfa - campaign mgm
banking
finance - retail banking campaign mgm
media sfa
media - advertising sfa - campaign mgm
media - advertising sfa - campaign mgm
retail campaign mgm /loyalty
finance sfa - campaign mgm
media Email mkt + ecommerce
industrial sfa - campaign mgm
13. TEN - Alcune referenze
customer industry area
Automotive sfa e marketing
Finance sfa e marketing
logistics sfa - campaigns
media telemarketing
retail Dealer portal
finance Marketing & Customer
Support
finance sfa - marketing
finance customer support
Order entry – customer
automotive
support
14. Contenuto del documento
¶ Introduzione a Salesforce.com e TEN
¶ Condivisione dei Requisiti
¶ Demo
¶ Metodologia di Progetto e tempi di realizzazione
In opzione:
¶ Altre Funzionalità Salesforce e scenari evolutivi
15. Contenuto del documento
¶ Introduzione a Salesforce.com e TEN
¶ Condivisione dei Requisiti
¶ Demo
¶ Metodologia di Progetto e tempi di realizzazione
In opzione:
¶ Altre Funzionalità Salesforce e scenari evolutivi
17. Contenuto del documento
¶ Introduzione a Salesforce.com e TEN
¶ Condivisione dei Requisiti
¶ Demo
¶ Metodologia di Progetto e tempi di realizzazione
In opzione:
¶ Altre Funzionalità Salesforce e scenari evolutivi
18. Implementing Cloud is Different…
Traditional Software Cloud Utility
1st Version
Functionality
Curent Current
Future Future
Project Project
12 to 18 Months 1-3 3–6 Months Monthly Monthly
1. RDD, spec doc, construct, test, 1. Iterative & rapid deployments
launch takes months 2. Focus on business process &
2. By deployment, app does not change management
meet business needs 3. Delivering value to users
3. Low adoption because low
value to end users
19. Success Methodology
How Can We Deploy So Quickly?
Typical CRM Software Implementation
1 2 3 4 5 6 7 8 9 10 11 12
Procure Hardware
Unit, System
and Software Determine Customize Deployment
User Acceptance Testing
Plan & Customization Design and Begins After
Requirements &
Set Up Custom Coding 12 months
Code Rewrites
Infrastructure
Salesforce Implementation
1 2 3 4 5 6 Live!
End-to- Train
Determine Iterative, Customize End and Users and
Plan Customization Visual Design Through User Managers
Requirements Method Configuration Accept. &
Testing Go Live
21. Contenuto del documento
¶ Introduzione a Salesforce.com e TEN
¶ Condivisione dei Requisiti
¶ Demo
¶ Metodologia di Progetto e tempi di realizzazione
In opzione:
¶ Altre Funzionalità Salesforce e scenari evolutivi
22. Altre Funzionalità Salesforce e Scenari Evolutivi
• Modulo per la Collaboration ed il Social
Networking
• Modulo per la gestione documentale
• Modulo per la gestione dell’innovazione tramite
Ideas
crowd sourcing
• Utilità per la fruizione delle funzionalità
Salesforce da dispositivo Mobile
• Modulo per la gestione delle Campagne
Commerciali
Today, I’d like to walk you through an overview of salesforce.com and I’ll cover that in four parts:- First, give you high-level pitch for our corporate vision and where the industry is headed- Second I’ll walk you through our Sales Cloud 2 application, followed by our Service Cloud 2 application, Chatter Collaboration Cloud, and then our Force.com platform.- Finally, I’ll talk about our next-generation technologies of database.com and Remedyforce.You’ll note that our vision for Cloud is very different from any of our competitors and this will help you differentiate to your prospects and customers. Core to this direction is Chatter, the first real-time collaboration cloud for the enterprise. As you’ll see from this presentation, we’ve built Chatter into all of our existing applications and our platform. This presentation is intended to be used in conjunction with our corporate overview presentation that also includes more details on cloud computing and our company.Now, you’ll want to customize this presentation for your customers and prospects and tailor the stories so they are relevant to your audience.
Industry shifting to enterprise cloud computing and salesforce.com has been leading this shift for over ten years. With the cloud (the internet) companies can build and run applications with just a browser With the cloud you don’t need servers or software today
The Salesforce.com SaaS model is built on two pillars: 1 - A multi-tenant technology model, 2 - A subscription-based business model.Multi-tenancy, as the name implies, refers to the fact that not only are our applications delivered over the internet, with no hardware or software for our customers to purchase or maintain,but that they’re done so in a shared infrastructure, as a set of shared services, just like amazon, ebay and other familiar consumer web platforms.This multi-tenancy ensures that every customer is always on the latest and greatest technology, allows customers to focus on business innovation, and brings a host of advantages over other approaches, which we’ll discuss more deeply a bit later in the presentationA subscription-based business model as two great advantages for you.First, there are no up front license fees and you have a much more stable and predictable cost stream over time.Second, it requires a different relationship model between vendor and customer. All of our customers pay as they go, and at any given moment we derive the vast majority of our revenues from existing customers, not new deals. So unlike the old-fashioned software model, where your vendor relationship all but ended once you signed on the dotted line, our relationships with you is just getting going. Our business model is completely dependent on customer satisfaction.In fact, the SaaS approach is so advantageous, that Gartner predicts that within 5 years, 3 of 4 customer call centers will use some form of SaaS.
Shift has now moved to collaboration Instead of using using outdated sharing technologies like Sharepoint and Intranets, companies are using a new paradigm for collaboration with social applications in the cloud.- Companies like Twitter and Facebook have shown us new ways of collaborating. Here at salesforce.com, we’re bringing these types of social capabilities into the enterprise with our Chatter application.
You can see the growth of our company and of cloud computing evidenced by the growth of our revenue.Salesforce.com currently has an annual revenue run rate of over $1.7Billion and is grew at 30% year over year in our latest fiscal quarter.
Our customer base is growing just as fast. With over 92,000 customers, we’re the largest enterprise cloud computing vendor.
We’ve built Cloud 2 into all of our applications and platform. Mobile, social and an open platform are the foundation for our products.At the top, we have the applications that run on our platform. Our applications include Sales Cloud, Service Cloud for customer service, Chatter for collaboration, Jigsaw for CRM data quality, and the custom apps that our customers have built on Force.com, database.com, and Heroku. We also offer Remedyforce, an application for IT help desk management.Our Force.com platform includes Appforce, a fast and easy way to build departmental apps; Siteforce for building and running marketing websites, Vmforce for building java applications, Heroku for building Ruby applications, and ISVforce for ISV that want to build, run, and market applications on Force.com
We’ve built Cloud 2 into all of our applications and platform. Mobile, social and an open platform are the foundation for our products.At the top, we have the applications that run on our platform. Our applications include Sales Cloud, Service Cloud for customer service, Chatter for collaboration, Jigsaw for CRM data quality, and the custom apps that our customers have built on Force.com, database.com, and Heroku. We also offer Remedyforce, an application for IT help desk management.Our Force.com platform includes Appforce, a fast and easy way to build departmental apps; Siteforce for building and running marketing websites, Vmforce for building java applications, Heroku for building Ruby applications, and ISVforce for ISV that want to build, run, and market applications on Force.com
We’ve built Cloud 2 into all of our applications and platform. Mobile, social and an open platform are the foundation for our products.At the top, we have the applications that run on our platform. Our applications include Sales Cloud, Service Cloud for customer service, Chatter for collaboration, Jigsaw for CRM data quality, and the custom apps that our customers have built on Force.com, database.com, and Heroku. We also offer Remedyforce, an application for IT help desk management.Our Force.com platform includes Appforce, a fast and easy way to build departmental apps; Siteforce for building and running marketing websites, Vmforce for building java applications, Heroku for building Ruby applications, and ISVforce for ISV that want to build, run, and market applications on Force.com
We’ve built Cloud 2 into all of our applications and platform. Mobile, social and an open platform are the foundation for our products.At the top, we have the applications that run on our platform. Our applications include Sales Cloud, Service Cloud for customer service, Chatter for collaboration, Jigsaw for CRM data quality, and the custom apps that our customers have built on Force.com, database.com, and Heroku. We also offer Remedyforce, an application for IT help desk management.Our Force.com platform includes Appforce, a fast and easy way to build departmental apps; Siteforce for building and running marketing websites, Vmforce for building java applications, Heroku for building Ruby applications, and ISVforce for ISV that want to build, run, and market applications on Force.com