This presentations gives high level overview of : networking, security, storage, end point devices (PC), Servers, Enterprise System Management and Development and SOA\integration domains. It includes staffing ratios, vendor and integrator positioning in Israel.

1. Changing STKI
Data Center Summit
2013
Pini Cohen
Sigal Russin
IT at the crossroads:
Lead, follow or get out of the way

2. Agenda
Technology
Mega Trends Domain Trends
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3. We will present data on products and vendors
1. Israeli vendors rating – state of the current market focused on the enterprise
market (not SMB)
 X – Market penetration (sales + installed base+ clients perspective)
 Y – is X plus localization, support, development center, number and
kind of integrators, etc.
 Worldwide leaders marked, based on global positioning
 Vendors to watch: Are only just entering Israeli market or making a
big change so can’t be positioned but should be watched
 Represents the current Israeli market and not necessarily what we
recommend to our clients
2. Products and selected resellers / implementers
 The location within the list is random
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4. We will present data on products and vendors (cont.)
3. Selected installations of products – projects in different stages ,
production,implementation, after decision…
4. Service providers that are used by users . I asked users – “which SI do
you use in this category” and counted the result.
5. Analysis by international and Israeli analysts
 This complete information (1 to 5) should be used together,
combined with the specific circumstances of each case when
making a decision
This subjective chart is the result of our
objective research
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5. STKI InfraOps annual survey
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6. Ratio Analysis:
Sorted Metric Metric
• 25% percentile 36
43
57
36
50 117
• 50% percentile = median 50
57
438
60
60 175
• 75% percentile 68.6 25% percentile
60
71
150
143
100 120
100 50
109 250
117 125
117 280
120 60
120.0 50% percentile = Median 120 200
125 117
125 100
143 164
150 125
164 600
175 192
178.1 75% percentile 188 71
192 120
200 50
250 188
280 43
438 109
600 100
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7. PC Support Ratios
• Support Per PC for FTE
Per FTE Service Second Level Third – Image Total Support
Desk per PC
25 percentile 188 250 1500 100
Median 315 450 3200 126
75 percentile 589 567 4000 247
• Support per Employee for FTE Source: STKI
Per FTE Service Second Level Third – Image Total Support
Desk per Empl.
25 percentile 225 300 1500 124
Median 300 438 3000 152
75 percentile 475 567 4000 193
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8. Agenda for technology domains
 Security
 Networking and Printing
 Storage
 Servers
 Desktops PC etc. (skipped)
 DBMS
 Enterprise system management
 Development and SOA
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9. Customers Main Issues in 2012
• Cyber security -Smarter & Complexity attacks,
APT, DDOS
• BYOD - Security on Mobile –MDM
• Network monitoring -SIEM
• NAC –network access control
• WI-FI as a service
• Control & Monitoring of Administrative
• Unauthorized Device Detection
• DLP- Data loss prevention
• Cloud security
• Regulation – ISO
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10. Security
• Security 2013
• Social engineering
• Identity management
• Cloud storage services
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11. Security
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12. Industry groups represented by percent of breaches
Security
Source: Verison , 2012 DATA BREACH INVESTIGATIONS REPORT
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13. Social tactics by percent of breaches within Social
Security
Source: Verison , 2012 DATA BREACH INVESTIGATIONS REPORT
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14. Security
Source: Ponemon Institute
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15. 3
1
2 Pini Cohen and Sigal Russin's work
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16. Security
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17. Identity & Access Management
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18. Security
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19. Pini Cohen and Sigal Russin’s work/
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Source: veracode 19

20. Forrester: “Most data breaches caused by employees"
30% - 'simple loss or theft‘ Security
27% - 'inadvertant misuse by an employee‘
25% - 'external attack‘
12% - 'malicious insiders‘
Source: information week 2012
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21. Turn Insiders Into Assets - Security Awareness Program
Focus on changing user behavior- training your employee
(videos)
Test and retest - testing employee reaction to an actual test
like: phishing e-mails.
Teach the individual- tailored training to the company and
the individuals who work there (USB devices).
Even a failure can be a success- employee reports, susceptible
to social engineering.
Source: information week 2012
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22. Most Intellectual Property Theft Involves Company Insiders
• Perimeter defenses do not absolutely protect a network, vetting
suppliers is not a sure way to protect against compromised
hardware. You should monitor for anomalies in your network.
• Keep Policy Up To Date!
Security
Source: information week 2012, Verison
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23. Best Practices for Defending Yourself
Out of office replies- do not give a stranger personally
identifiable information.
Email Links and Attachments-never open a link or an attachment
from someone you don’t know.
Phone Calls-requiring that employees use verbal code words to
verify their identity.
On-Premise Badge and Security- use cameras, guards and
mantraps before a secure doorway.
Unlocked Computers and Laptops- always be vigilant!
Source: http://blog.neustar.biz/dont/social-engineering-5-tips-and-best-practices-for-defending-against-it/
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24. Security
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25. Security
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26. Don’t risk your Data!
Source: Ponemon Institute
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27. Cloud Storage Services Definition
• A network of distributed data centers which typically uses cloud
computing technologies like virtualization, and offers some kind
of interface for storing data.
• To increase the availability of the data, it may be redundantly
stored at different locations.
• Many cloud storage providers are active on the market, offering
various kinds of services to their customers.
Security
Source: https://www.sit.fraunhofer.de/fileadmin/dokumente/studien_und_technical_reports/Cloud-Storage-Security_a4.pdf
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28. Cloud Storage Features
Security
Source: https://www.sit.fraunhofer.de/fileadmin/dokumente/studien_und_technical_reports/Cloud-Storage-Security_a4.pdf
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29. Case Study : DROPBOX Security
Browser API
 Dropbox uses Amazon Web Services (AWS) for storage and transfer.
 Dropbox does not verify the email address at registration, hence it is open
for incrimination attacks.
 Client-side encryption is not supported.
 It is unclear which flavor of sharing is used if non-subscribers are included
(closed user group vs. publication).
 In 2011 accounts could be accessed without a password,
and in 2012 spam emails were sent to Dropbox users.
SouIe: https://www.sit.fraunhofer.de/fileadmin/dokumente/studien_und_technical_reports/Cloud-Storage-Security_a4.pdf
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30. Security
Source: The FixYa Cloud Storage Report. Novmber 2012
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31. Security Concerns
• SkyDrive uses SSL to encrypt files during transport, but files are
unencrypted once at rest on Microsoft’s servers.
• Data Leak
Source: Ponemon Institute
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32. Secured Alternative Solutions
• Use Local encryption for protecting your data
• IBM Collaboration Cloud
• Box.net
67% viewed third-party
• SpiderOak
applications as a significant
• Sharefile –Citrix
risk – second to mobile
• WatchDox
security risk.
• Acronis
• Application Rapping
• Symantec Security
• F5
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33. WatchDox Security
ACCESS documents on any device
SHARE documents across organizations
CONTROL documents at all times
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34. WatchDox Makes Document Security Easy
Email Sharing
WatchDox
Exchange
Group Collaboration
WatchDox
Workspaces
Cross-Device Sync
WatchDox
Sync
• Security is added seamlessly, automatically
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• Documents encrypted at all times: rest, transit, use
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37. Recommendations
• Review your security policy related to social engineering
• DO NOT allow using free cloud storage OR
• Allow employee BYOA but secure it with encryption tools
• Use a collaboration tool for better productivity & security
• Start Identity & access management project
• Education ,awareness  Training!
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38. Data Leakage Prevention -Israeli Market Positioning 1Q13
Websense
Local Support Player
Symantec
Verdasys
Fidelis Worldwide
Leader
GTB McAfee
CA Safend
Checkpoint
EMC
Market Presence/Perception
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39. Security Consultants -Israeli Market View 1Q13 (Partial List)
Source: STKI
*DataSec, **Oasis-Tech Pini Cohen and Sigal Russin's work
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40. Security System Integrators -Israeli Market View 1Q13 (Partial List)
*Netcom
**Spider
^Oasis-Tech
^^Decimus
Source: STKI
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41. Security personal ratio
• Number of Security personal in IT as percentage of total IT
employees:
Per FTE Security % IT personal
25 percentile 2.2%
Median 3.6%
75 percentile 5%
Source: STKI
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42. Agenda for technology domains
 Security
 Networking and Printing
 Storage
 Servers
 Desktops PC etc.
 DBMS
 Enterprise system management
 Development and SOA
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43. Networking General trends-2013
Software- Wireless local Network
defined area network visibility in
networking will (WLAN) for virtualized
replace current guests and environments
NAC BYOD (VoWLAN)
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44. Network Visibility Benefits
 Improve the performance of your network with cloud computing,
video streaming, mobility etc.
 Utilize security issues and application performance management.
 Good view of your network traffic down to the packet level.
 You don’t need to go through an emergency change control at the
start of the incident just to get these taps!
Networking
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45. Port Mirroring
• Requires an engineer to configure the switch or switches.
• Eliminate corrupt packets or packets which below a minimum size.
• Switches may drop layer 1 and select layer 2 errors depending on high
priority.
• Need to troubleshoot common physical layer problems such as faulty
NIC.
• A network devices can support a restricted number of port mirrors.
It is very important for security and analysis the same data with
many devices.
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46. Cyber Security Challenges – No Visibility
NETWORK INFRASTRUCTURE
Traffic Growth
Number of links, Size of links, amount of traffic
Traffic
New Applications
New Protocols, Encrypted Traffic
Data Center
BYOD
Mixture of devices, Policies & Compliance
Device
Cloud / Virtualization
Applications go virtual, Inter-VM traffic
Cloud /
Virtualization

47. Solution - Visibility with NPB
NETWORK MONITORING
INFRASTRUCTURE TOOLS
Network Packet Broker
Traffic
Data Center
Device
Cloud /
Virtualization

48. Traffic Market Maker, Market Leader
Gigamon -
Visibility Fabric

49. Networking active ports ratio
• Number of active ports divided to total ports:
Per FTE Active ports ratio
25 percentile 62%
Median 67%
75 percentile 79%
Networking
Source: STKI
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50. Networking personal ratio
• Number of active ports divided to network staff members (voice
+ data):
Per FTE # of active ports
25 percentile 500
Median 1000
75 percentile 1800
Networking
Source: STKI
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51. Output Management-Israeli Market Positioning 1Q13
Vendors to watch : Consist
HP
Local Support Autofont Player
Adobe
Worldwide
Leader
ISIS-Papyrus
Aman/Beeri
Market Presence/Perception
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52. HP Exstream
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53. Agenda for technology domains
 Security
 Networking and Printing
 Storage
 Servers
 Desktops PC etc.
 DBMS
 Enterprise system management
 Development and SOA
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54. Storage essentials: more more more…
Storage
Source: http://www.kajashi.com/?q=article/storage-market-and-opportunity
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55. Storage Size and Growth in Selected Industries
Industry 2012 1Q Size 2013 1Q Size Planned Growth per
RAW RAW year
Defense 500T-6P 1P-8P 50%- 75%
Finance 600T-1.3P 600-2.5P 25% - 75%
Health 140T-550T 300T-1500P 30%-50%
Manufacturing – 100T-250T 200T-800T 20%-50%
Retail
Telco 2P-3P 2P-5P 30%-50%
Governmental Public 100T-300T 100T-400T 25%-100%
Storage
Actual storage growth is based on procurement cycles
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56. Storage growth forecast
• Storage will continue to grow at even faster rates
• What might harm the traditional storage vendors is:
 Big Data (Hadoop, NoSQL DBMS) which basically comes as
“simple servers with internal disks”
 Software Defined Datacenter that might change storage
architecture
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57. Storage essentials: 25% price decline per TB
Storage
Source: http://www.kajashi.com/?q=article/storage-market-and-opportunity
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58. Storage cost saving initiatives
• Thin provisioning
• Storage virtualization
• Deduplication
• Compression
• ISCSI has matured
Source: http://lssacademy.com/2010/06/01/3-practical-ways-to-immediately-reduce-costs/
• Reconsider backup policy
• Potentially switch storage vendors = negotiation Storage
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59. IBM Real Time Compression (SAN +NAS)
Within one click:
- Create Compressed Volume
- Save up to 80% of the existing capacity and future growth
- No Performance compromising Storage
- Complex Tasks become so simple in the V7000
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60. Compression Without Compromise
Expected Compression Ratios
• SAN Volume Controller Real-time Compression uses same proven Random-
Access Compression Engine (RACE) as IBM RTC Appliances
• Delivers similar levels of compression
DB2 and Oracle databases Up to 80%
Linux virtual OSes Up to 70%
Virtual Servers (VMware)
Windows virtual OSes Up to 50%
2003 Up to 60%
Office
2007 or later Up to 20%
CAD/CAM Up to 70%
. Source: IBM Field experience and internal tests
• IBM Compresstimator tool can be used to evaluate expected compression
benefits for specific environments
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61. Storage technology used: Israel vs. the world
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62. Planned Projects
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63. Isilon Scale Out NAS
 Simple to Scale
– Manage 15+ PBs like 1TB drive
 Predictable Performance
– Grows linearly with nodes
 Efficient to Operate
– Maximize utilization to 80%+
– Automated tiering
Scale Out Single File System > 15PB!
 Available Always
– Survives multiple failures
 Native Hadoop HDFS
– For Scale Out Big Data Storage
• 60 Seconds to add a node
– Connect and forget
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64. NETAPP ONTAP 8.1.1 Cluster-Mode
Key Attributes Simpler data management via a single
• Single-Vserver cluster data store mount for multi-PB data store
 Built on Cluster-Mode NAS Interface [NFS]
 Uses FlexVols as constituents
 Native storage efficiency
Dedupe, compression, thin provisioning
 Automatically balanced across nodes at NetApp Infinite Volume
creation/ingest
• FAS 6280, NFS v3 Cluster-wide Namespace
• Scales to 20PB and 2 billion files
• Container-wide snapshots and SnapMirror … …
replication Data ONTAP 8 Cluster-Mode
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65. New HW technologies
• RAM vs. Flash
• Access method:
 PCI-E
 Internal (SAS interface)
 External SAN (HBA)
 External via Ethernet card – NAS
• Mode: Source: NASA
 Monolithic (only one type of HW)
 Hybrid (combination of HW type)
Automatic tiered Storage
Manual tiered
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66. New HW alternatives and combinations : Flash RAM
Source: http://itbrandpulse.com/Documents/Flash%20Memory%20Summit%20-%20IT%20Brand%20Pulse%20-%20SSD%20Buying%20Behavior.pdf
Storage
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67. SSD usage perception
Source: http://itbrandpulse.com/Documents/Flash%20Memory%20Summit%20-%20IT%20Brand%20Pulse%20-%20SSD%20Buying%20Behavior.pdf
Published – August 2012
Storage
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68. SSD typical usage
Source: http://itbrandpulse.com/Documents/Flash%20Memory%20Summit%20-%20IT%20Brand%20Pulse%20-%20SSD%20Buying%20Behavior.pdf
Storage
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69. Many Categories many players
Source: http://itbrandpulse.com/Documents/Flash%20Memory%20Summit%20-%20IT%20Brand%20Pulse%20-%20SSD%20Buying%20Behavior.pdf
Storage
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70. E-Discovery and storage
• Discovery in civil litigation which deals with the exchange of
information in electronic format.
• Storage related tools are part of archiving market
Storage
Source: https://www.google.co.il/search?q=e-discovery&hl=iw&safe=off&source=lnms&tbm=isch&sa=X&ei=PMNFUfPmGOb07AbeyoHQAg&ved=0CAoQ_AUoAQ&biw=1920&bih=981#imgrc=BZREjMnP_Jt1TM%3A%3B0hfSQKdkIwWFNM%3Bhttp%253A%252F%252Fediscoverytimes.com%252Fwp-content%252Fuploads%252Fblogger%252F-NhWz12eZ2Gw%252FTl0l0cV_KJI%252FAAAAAAAAARQ%252FDqMlP1rrv28%252Fs1600%252FeDiscoveryMagic.jpg%3Bhttp%253A%252F%252Fediscoverytimes.com%252Fediscovery-from-magic-to-mainstream-technology%252F%3B425%3B426
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71. Storage virtualization- the next big thing?!
• The logical step after server virtualization
• We have been expecting it many years
• Looks like it is progressing
• PS – this slide is from last year…
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72. Storage virtualization
Is also thee basics of sophisticated Active-Active solutions?
RAC
ESX/HA
HACMP
MSCS
Veritas VCS
Have the exact SAME information…
In two separate locations… Storage
Accessible at the SAME time
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73. Use of storage virtualization
• Not sure if:
• Single vendor
• Heterogeneous vendors
• Storage virtualization via file
system (example – Symantec
storage foundation)
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74. Enhanced Storage Virtualization
BACKUP SNAPSHOT
Virtual Servers Servers
BC/DR
Fc-sw
TEST/DEV
Actifio
ARCHIVING
2500$ High End
500$/TB /TB 4000$/TB Pini Cohen and Sigal Russin's
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75. Assessing storage essentials
• Performance:
• For ReadWrite ratio and block size what is the:
 IO per second (more important for small block size)
 Latency
 Throughput (more important for large block size)
• Functionality (and its influence on performance):
 Copy’s and Snaps
 Replication
 Application Virtualization aware functionality
 Deduplication
 Thin provisionning
 Etc.
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76. Storage procurement trend
• Instead of buying chassis, drives, cache, software, etc
• Buy capacity with SLA (measured from the FC switch or
storage box perspective)
• SLA can be “worse case” or “average” (preferably the first
choice)
Storage
Source: http://www.lablynx.com/AboutUs/DataCenter/ServiceLevelAgreement/tabid/342/Default.aspx
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77. Inputs from STKI Round Table
• Automatic tiring solutions (SSD to SAS to SATA) are not mature
• Measuring the actual storage performance is tricky - from the
“storage” or from the “application”.
• Backup on DiskVTL with deduplication is standard but for long
term retention physical tapes are still in use
• All DR drills are not testing “real life” situation where some of
the data is replicated synchronically, a-synchronicly and with
DBMS replication technologies. This will cause business
inconsistency in due date. Storage
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78. Inputs from STKI round table
• Mid-range storage array are used increasingly for critical loads.
• The debate about SAN vs. NAS for VMWARE environments is not decided yet.
• Enhanced shared file system (example: Symantec storage foundation) can help with
storage virtualization but price is not trivial
• Thin provisionning has matured but requires tight processes since with over
provisionning– all applications will halt!
• “Over commit” was suggested as 125% to 130%
Storage
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79. Usable/Raw storage ratio
• Net Storage in this research – usable for applications:
 After Raids
 After replication to DRP
 Without VTL’s
 The term “Usable storage” is tricky since with snapshots application can see more storage
then “Raw storage”
• Slowly (but surely) the net/raw percentage is growing
NETRAW Ratio
25 percentile 25%
Median 50%
75 percentile 70%
Source: STKI
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80. Storage Ratios
• Number of Raw TB and Usable TB per Storage Staff Member FTE (including backup and
DRP of storage):
Per FTE RAW Storage Usable Storage
25 percentile 148T 75T
Median 350T 128T
75 percentile 575T 301T
Source: STKI
• The ratios have increased dramatically. This means that storage staff is understaffed!
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81. Market Status and Recommendations
• Users are using these integrators (support, maintenance,
projects, etc.) in Storage
•EMC
• Ankor , Netapp, IBM
• HDS, MALAM-TEAM
• Bynet, One1-Harel, EMET, HP
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82. Market Status and Recommendations
• Users are using these integrators (support, maintenance,
projects, etc.) in Backup
•Taldor Glasshouse
• Emet
• IBM, Ankor, Terasky, Malam-Team
• TrustIT, Bynet, HDS
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83. Highend storage (including MF) Israeli Market Positioning 1Q13
Vendors to watch:
Specific vendors that can
deliver mush more IOPS
than traditional Highend EMC
systems – like Kaminario
HDS
Local Support
IBM
HP (XP)
Market Presence/Perception
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84. Unified (midrange) storage - Israeli Market Positioning 1Q13
Vendors to watch NETAPP
HDS EMC
Local Support
IBM
HP
Midrange storage share is
rising on the expenses of
highend storage
Market Presence Perception
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85. Enterprise Backup SW - Israeli Market Positioning 1Q13
Symantec
EMC
Local Support
IBM
Commvault
HP
Actifio
* Not really apples to
apples
Market Presence Perception Pini Cohen and Sigal Russin's
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86. DEDUPVTL appliances or software*- Israeli Market Positioning 1Q13
Vendors to watch EMC
HP
Symantec
Local Support
IBM Commvault
Actifio
* Not really apples to
apples
Market Presence Perception Pini Cohen and Sigal Russin's
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87. More emerging categories
Scale Out NAS – EMCIsilon, NETAPP clustered
mode, Panasas, IBM’s GPFS, etc.
Storage virtualization- IBM’s SVC, EMC’s VPLEX
Extended Storage virtualization – Actifio
Local Support
Market Presence Perception Pini Cohen and Sigal Russin's
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88. Agenda for technology domains
 Security
 Networking and Printing
 Storage
 Servers
 Desktops PC etc.
 DBMS
 Enterprise system management
 Development and SOA
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89. Server essentials: plans
Servers
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90. Low power servers
Servers
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91. Why not considering low power servers?
Servers
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92. Intel vs. AMD servers
Servers
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93. Memory in X86 servers
Servers
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94. Importance of power and cooling efficiency
Servers
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95. Server density
Servers
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96. WW blade server market share
Source: http://wikibon.org/wiki/v/Server_Growth_in_Blades_and_Scalable_Solutions
Servers
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97. Microservers
• A microserver is:
 Single socket;
 Lightweight, low power and low cost; and
 Part of a shared infrastructure environment whereby many
small servers are packaged into a larger ecosystem.
Servers
Source: http://www.apm.com/global/x-gene/docs/2012_03_OPP%20Cloudy%20with%20a%20Chance%20of%20ARM.pdf
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98. ARM servers: Calxeda
Servers
Source: http://www.cs.sandia.gov/Conferences/SOS16/talks/Freund.pdf
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99. Servers
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100. Servers
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101. The HP BladeSystem c7000 Platinum Enclosure
•Enhanced fabric capabilities for demanding workloads
• 40% increase in mid-plane bandwidth
• Support for the HP BLc 4x FDR IB Switch and Managed Switch up to 56Gb
• 2x storage bandwidth with 16Gb Fibre Channel support
• Intelligent Infrastructure
• Standard 2400W Platinum Hot Plug Power Supply (80Plus Platinum certified)
• Single Phase - Intelligent Power Module(IPDU)
• Location Discovery Services
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102. Inputs from STKI Round Table
• Users are looking for technology that will enable then use different
typesclassifications of networks in the same chassis (external, dmz,
internal, “secret” x dev test prod…)
• Virtual appliances issues (example – Nexus v1000) – how can I know if
an error is in the virtual appliance or at the physical layer?
• Who is responsible on the internal switch at the blade chassis?
• Users are starting to deploy DBMS on virtual infrastructure.
• VMWARE’s SRM is popular. Implementation requires “mini DR plan”
• FCOE is not mature enough
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103. Inputs from STKI RT: What is important in server selection?
• Price, reliability, availability, ILO , partners, energy consumption – of course!
• Single point of management
• Enable functionality that is related to several domains. Example of domains:
vmwarebladenetwork cardchassisnetwork switch
• How many virtual NIC adaptors can be supported by physical NIC
• Manage complete server profile from one location (bios, wwn, mac addresses, etc.)
• Can I use the strongest Intel CPU’s?
• How many chassis can you connect (storage, Ethernet) and manage together ?
• Longevity of chassis technology
Source: http://carastidbits.blogspot.co.il/2009_11_01_archive.html
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104. Whitebox servers are rising?
• Maybe because big data?!
Servers
Source: http://www.zdnet.com/asian-tech-companies-are-eating-hp-dell-and-ibms-cloud-lunch-7000008091/
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105. Super Micro Computers
Servers
Source: http://www.4-traders.com/SUPER-MICRO-COMPUTER-INC-47220/financials/
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106. Market Status and Recommendations
• Users are using these integrators (support, maintenance,
virtualization projects, etc.) in Servers-Platform Open area:
•HP
• EMET One1Harel
• Malam-Team IBM
• EMC Ubitech
• Bynet Oracle Taldor Matrix Integrity-Software(SBC)
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107. Server Ratios - Windows
• Number of Windows Servers (logical ) per System member
Per FTE All Win Servers Prod Win Servers
25 percentile 96 servers 55servers
Median 117 Servers 73 Servers
75 percentile 145 Servers 92servers
 Result is similar to last’s year
 Server is either physical or virtual
 This includes SBCVDI (CitrixWTSJetro) support
• For development environment’s ratios can grow up to 600 servers per FTE
• Organizations with 100% identical servers in branches can get ratios up to 1500 servers per FTE
Source: STKI
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108. Percent of Production Windows server from all Windows servers
Per FTE Percent of prod
servers
25 percentile 50%
Median 64%
75 percentile 73%
Server is either physical or virtual
Source: STKI
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109. Percent of SBC FTE vs. total FTE (system)
Per FTE Percent of SBC FTE from
total System FTE
Source: http://www.willowbrookcentral.org/new-years-day-willowbrook-dont-miss-it.html
25 percentile 17%
Median 27%
75 percentile 38%
Organization with significant SBC (Terminal ServerVDI)
Source: STKI
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110. How many users are supported by SBC (Terminal ServerVDI) FTE
Per FTE Users per SBC FTE
25 percentile 333
Median 1271
75 percentile 3000
Source: http://www.willowbrookcentral.org/new-years-day-willowbrook-dont-miss-it.html
Users and not concurrent users
Users might work completely on SBC or partly (just deliver several applications)
The heavy SBC users (above 7500 users) will have “mini team” of 3-4 FTE
The rest of the users will have 0.5 to 1 FTE as part of the general system team
Source: STKI
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111. NOC, Operators Ratio*
• Number of production servers per NOC person:
Per FTE Servers (win, linux, unix)
25 percentile 73 servers
Median 108 Servers
75 percentile 196 Servers
• Organizations will have generally 1 person in the day and 2 people at eveningnight (if organization is used to have changes during the night)
• Huge variety of NOC responsibility:
 Look only at monitoring screens
 Batch operations (both production Control-M, FTP, and infra such as backup)
 Change management
 Service desk during night
 Physical room – electricity, cooling
• Mostly 7*24 withwithout Saturday
• In organizations with no NOC the Service Desk will have to look at the monitoring screens
• MF AS/400 not included in count
• Last’s year data
Source: STKI
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112. Datacenter spare space- production
• Net size of Datacenter vs. gross size of Datacenter
Per FTE Percent of DC used
25 percentile 50%
Median 73%
75 percentile 81%
• When considering that at least 20% of DC room is needed to “move and breath” the
conclusion that 75% of organization has used all space in their DC!
Source: STKI
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113. DRP Datacenter space vs. Prod Datacenter space
• Net size of Datacenter vs. gross size of Datacenter
Per FTE Percent of DC used
25 percentile 28%
Median 41%
75 percentile 71%
Source: STKI
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