1) The document discusses critical success factors (CSFs) for successful enterprise resource planning (ERP) project implementation. It identifies top management support, end user involvement, user training, vendor selection, and vendor support as key CSFs from a case study of an ERP implementation at a large financial services company. 2) The case study involved implementing PeopleSoft ERP software on a big-bang basis across Asia Pacific and Japan regions. A phased approach was taken, starting with pilots in Singapore and Hong Kong. 3) The document proposes a six-factor model for ERP implementation success incorporating management, technology, operational, human resource, attitudinal, and communication factors.

1. Critical Success Factors (CSFs): A Framework for Successful ERP Project Implementation KRISHNAN, Satish

7. Where is the gap?

9. Case Description

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