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Departmental Responsibilities in Guest and Asset Protection
Competencies for DepartmentalResponsibilities in Guest and Asset Protection 1. Identify the variety of security concerns that affect each hotel department. 2. Describe the security and safety issues for facilities with swimming pools, health/fitness services, and gaming areas. 3. Identify the general types and uses of security reports and records. 1
Competencies for Departmental Responsibilities in Guest and Asset Protection 4. State the security concerns involved in serving guests with special needs. 5. Explain the safety and security considerations for handling conventions, meetings, and exhibits. 2
Preventing Employee Theft· Verification of staff· Personal use of hotel resources· Telephone use· Employee IDs (name/photo, color-coded)· Package rooms and parcel pass systems 3
Employee Screening· Criminal conviction check· Credit check· Department of Motor Vehicle check· Bonding· Polygraph (lie detector) testing· Third-party testing 4
Exit Interviewing· Allow sufficient time.· Be willing to hear complaints.· Thank the employee for serving the organization.· Ask how the employees department might be improved. 5
Preventing Employee Violence· Identify problems and assess risks before they lead to violence.· Resolve employee-supervisor conflicts promptly.· Offer stress-management training.· Develop a written policy for handling workplace violence. 6
Engineerings Role in Hotel Security· Emergency situations· Key control· Equipment and materials control· Theft of services· Unscheduled inventories 7
Health Club Signage· Guests should be reminded that they are exercising at their own risk.· Guests should consult a physician before exercising.· Equipment should be used carefully and only for its intended purpose. Improper use may lead to injury.· Guests should not exercise alone. 9
Health Club Signage· Guests should read any manufacturers instructions for equipment use that have been posted.· Minimum age requirements, if any, should be clearly stated. 10
Tips for Gaming Security· Rotate security staff between the casino and the hotel.· Maintain continuous surveillance.· Be alert to guests attempting to use counterfeit tokens and cash, and train staff to deal appropriately with the situation.· Train security personnel in CPR and basic first aid. 11
Tips for Gaming Security· Make certain that children under 18 are not allowed on the casino floor.· Contact the appropriate regulatory commission for additional information. 12
Report Writing When to Report· When a guest, employee, or other person has experienced a loss or injury on the premises· When there has been damage to or destruction of a facility asset· If there has been any other situation or incident that management believes should be documented 13
Report Writing What to Report· Time and date of the occurrence· An objective narrative of the incident· Names and addresses of all witnesses and participants· The amount of loss, if any· The time the police were notified, if applicable· The date of the report, and the report writers signature 14