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Business Review about 2010
What we love Pack ASDA
Our purpose at Asda is simple..Quis aliquatie volor sustrud tio delent num eu
Contents
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magna aliquatem zzrit vercil dolor adipsum quat am quat nim nisl 02 Mission, Purpose & Values
ut veliquate
03 The Asda Story
feuisis delese volobore conse do dit am, quamconse vel et ad tate04 The Walmartfeum
magna Family
06 What We Love About Asda
veriureet niatem v
08 A Sustainable Business
09 Business Strategy
10

Our Brands

12

Our Home & Leisure

13

Our Clothing Brand - George

14

Our Format Portfolio

15

Our Digital Business

16

Our Openings & Extensions

17

xx Business Review Pack 2010

Our Food

11

Our Five Year Summary
Mission, Purpose & Values
Our Mission
To be Britain’s best value retailer exceeding
customer needs, every day

Our Purpose
To save everyone money, every day

Our Values
We put our customers first, every day
We care for our colleagues, every day
We strive to be the best we can be, every day

02 Business Review Pack 2010
The ASDA Story

The Digital Age
The end of the decade
has seen the growth of
Asda to over 370 stores,
and the rapid expansion
of Asda Home Shopping.

The Reign of Queen’s
Supermarkets
Peter Asquith and his
brother Fred made
contact with Associated
Dairies and a new
company was formed...
Asquith + dairies =
the birth of Asda

1920s
1960s

1960s

Asda’s Roots
ASDA can trace its
roots back to a group
of Yorkshire farmers
who formed Hindell's
Dairies in the 1920s.
The first Asda
supermarket opened
under the 'Queens'
name in Castleford in
the early 1960s

1970s
& 80s

The Foundation of George
A major success of this
period was the foundation
of the George Davies
partnership and the
introduction of George
clothing into 65 stores in
February 1989

Asda Became part of
the Walmart Group in
June 1999

And today…
• Over 170,000 dedicated Asda
colleagues in more than 370
stores, 23 depots, 8 recycling
centres, George House and
Asda House
• Around half of total food sales
at Asda are own brand

1980s

The Acquisition Trail
During this period,
Associated Dairies
embarked upon a
programme of
diversification; the
business now sold
everything from baked
beans... to motor cars!

1990s

1999

The Norman Conquest
Archie Norman arrived at
Asda in December 1991 and
quickly installed the Asda
Way of Working. It provided
a framework for a new
organisation structure
making stores the ‘heroes’
and promoting colleague
involvement.
It was a new dawn for Asda.
Asda rediscovered its core
values and customers
returned to a revitalised
Asda that had gone back to
its roots

03 Business Review Pack 2010

2008 saw the launch of
the non-food online
business Asda Direct
which is now supported
by a Collect In-Store
service at over 300
stores

2000s

Late
2000s

Flexible Channels
Meeting our customers’
needs through the opening
of Asda Livings and
introduction of ASDA.com,
financial services and new
own label brands.
In 2005 Andy Bond
was appointed CEO,
we started operations
in Northern Ireland and broke
the 300 stores mark. Asda
grew from strength to
strength

• Over 18 million weekly shoppers
• The Asda Home Shopping
business has over 97% coverage
in the UK
• We now sell over one million
products across Asda Direct
and George.com
The

Family

In 1999 Asda became part of the Walmart family. Walmart is
committed to serving its 200 million customers each week and
keeping the promise of its founder, Sam Walton, “Saving people
money to help them live better”. This promise is delivered through the
Every Day Low Cost, Every Day Low Price (EDLC=EDLP) strategy that
underpins everything that Walmart does.

Based in Bentonville,
Arkansas, the
Wal-Mart Stores, Inc.
group has grown
significantly over
the last 20 years.
International
expansion has
been at the
core of this
growth, and
now accounts
for almost 25% of
Walmart total sales.
Walmart International

04 Business Review Pack 2010

net sales topped $100 billion for
the first time in 2009. Asda is an
integral part of the international
portfolio, contributing 31% of sales.
Over the last ten years the positive
impact of Walmart’s acquisition of
Asda has been felt on both sides
of the Atlantic.
At Asda we are successfully
extending our price leadership
thanks to the global sourcing
capability of our parent Walmart.

Walmart’s focus on leveraging
its global scale is also helping
Asda achieve an even lower
cost to operate and taking our
sustainability programme to a new
level.
In return we have helped enhance
Walmart’s expertise in both food
and fashion and provided a new
pool of leaders including David
Cheesewright, former Asda COO
who is now Walmart Canada’s
CEO.
The

Family

About
Wal-Mart Stores, Inc.
• Walmart serves more than
200 million customers per
week
• Operates over 8,400 retail
units under 58 different
banners in 15 countries
• In 2009 Walmart had fiscal
year sales of $405 billion
• Employs more than 2 million
associates worldwide
• Leader in sustainability,
corporate philanthropy and
employment opportunity

Walmart
International Sales
05 Business Review Pack 2010

31%
69%
What We Love About Asda
Our purpose at Asda is simple - to save our customers money every day.
But at Asda it’s not just what we do, it’s how we do it. In the way we treat
our colleagues, trade with our suppliers and serve our customers.
BEST

At Asda we put the customer at
the heart of everything we do. As
well as keeping prices low, our aim
is to actively involve customers
in every aspect of our business.
Our customers help us to make
decisions that have an impact on
what we sell and how we sell it.

Every Day Low Price
(EDLP)
We’re lowering prices
to always deliver great quality
products at market-beating prices.
But don’t just take our word for
it, in 2009 Asda was named the
lowest priced supermarket for the
12th consecutive year in the
QUALITY
Grocer 33 awards.

Our Pulse of the Nation panel,
TellAsda survey and interactive
websites YourAsda and Aisle Spy
encourage customer interaction
and participation, helping us
shape and refine our customer
offer before it hits store. Being
close to our customers in this way
has opened up a new chapter at
Asda and led to our five customer
pledges in 2010.

Quality You Can Trust
At Asda we’re continuously
improving product quality. We
provide quality you can trust
and in 2009 we won hundreds of
awards for our products. To further
demonstrate our confidence in our
product quality we have introduced
a 100 day guarantee on George
clothing in 2010.

Our customers

06 Business Review Pack 2010

CAN TRUST

Best For New
NEW
We’re committed to making the
customer offer new and relevant,
with the latest new products and
great events encouraging shoppers
to travel across town to visit our
stores.
ALWAYS
Always Available
We know there’s nothing worse
for our customers than not being
able to complete their weekly shop,
so we’ve invested in availability this
year to help ensure there are no
wasted trips.

Happy To Help
Our people make the
difference. We recruit for
attitude and train for skill,
resulting in Asda having
some of the friendliest
colleagues in the industry.

Every day low
cost to deliver
every day low
prices
We are the lowest cost to
operate supermarket in the
UK – that is how we can
afford to have the lowest
prices.
Award
Winning Asda
Our community
From fundraising to volunteering,
our colleagues are an integral
part of the communities where
they live and work and make a
real difference. Store and depot
colleagues spent almost 50,000
hours working with and supporting
their local community in 2009.
As well as giving their time Asda
colleagues and customers also
raised over £9 million in 2009,
through fundraising events for
charities including Children in
Need, Tickled Pink, Tommy’s and
Pedal Power.

Our colleagues
At Asda we take our work
seriously but not ourselves, going
above and beyond the call of duty
to get the job done.

07 Business Review Pack 2010

Asda’s Everyone Matters approach
demonstrates that our colleagues
are our most vital resource. Our
world-class rewards package,
including the all-colleague bonus
which has paid out more than
£129 million to Asda colleagues
since it was launched in 1999,
flexible working practices and the
renowned fun and vibrant culture
all add up to Asda being a great
place to work.

Our suppliers

And at an average of over five
years service our colleagues stay
with us for longer than those of
any other supermarket, proof that
our stores, depots and offices are
some of the best places to work in
the UK.

In 2002 we were inspired to start
our own hub network to provide
an opportunity for small suppliers
who wanted to supply Asda but
sat outside our UK-wide depot
infrastructure. Today, over 500
specialist suppliers provide Asda
with over 6,000 great
value local products
to stores across
the UK.

Asda partners with thousands
of suppliers all over the UK and
around the world to bring great
products at low prices.
By forging supplier relationships in
the communities we serve we are
able to bring unique, quality goods
to our customers in a sustainable
manner, reducing our impact on
the environment.

• During 2009 we won over
320 quality awards in food,
including 19 cheese awards
at the prestigious Nantwitch
International Cheese Show,
more than any other retailer
• Asda won 100 wine medals
in 2009 for own label wines
which are now being sold at
Walmart stores in Japan
• Asda holds the ‘Gold Star for
Retailer of the Year’ in the
annual Mother & Baby Awards
• We won 4 awards at the
Prima Baby Fashion Awards
2010 including best kids’
supermarket range
• We were recognised as
Britain’s most parent friendly
supermarket 2010 by Tommy’s
A Sustainable Business
Sustainability is perfectly aligned with our commitment to be the lowest
cost retailer in the UK.
Over the past two years Asda has
reduced its direct carbon emissions
output by 83,000 tonnes.
Overall for every £1 million sales in
2009 we emit 66 tonnes of Carbon
compared to 83 tonnes in 2007, a
20% reduction.

Sustainable Initiatives
A range of energy saving initiatives
means our stores are now 20%
more efficient than in 2008.

usage rate by 53% over the past
three years and changed the bags
themselves by increasing their
recycled content. Our “Bags for
Life” were a great success in 2009.
In July 2009, we opened the Asda
‘eco-depot’ in Didcot, Oxfordshire,
constructed using eco-friendly
sustainable timber, reclaimed brick
and on a previously brown field
site.
To meet our target to cut our fleet
emissions by 40% by the end
of 2009 we introduced

We have reduced our carrier bag
We h

08 Business Review Pack 2010

a range of measures including the
introduction of double-decked
trailers.
Using rail is an even better
alternative to road freight, each
train saves 26 return truck journeys
for each run that it makes.
Since 2008 we have reduced our
own brand packaging by 27%.

The Challenge
Ahead
Mike Duke, Wal-Mart Stores,
Inc. President and CEO, recently
announced Walmart’s goal to
eliminate 20 million metric tons
of Greenhouse gas from its
global supply chain by 2015, the
equivalent of taking 3.8million
cars off the road for a year!
Walmart has pledged to work
with high carbon producing
suppliers to reduce carbon
output, making the supply chain
more efficient and taking cost
out of products.
We plan to be at the forefront
of these savings within
Walmart.
“Thanks to the strategic
framework we put in
place we have made
tremendous progress,
achieving our highest
ever market share in
2009 and growing our
profit ahead of sales. I’m also
delighted that last November
George regained the top spot
for volume ahead of M&S,
Primark and Debenhams.”

Business Strategy
Asda’s strategy is centred on our mission, purpose and values,
which guide us as we work to make our business even better.
Our strategic framework is structured in four quadrants, focused
on benefiting our customers, our operating model, our colleagues and
our shareholder.
• Comp sales growth of 6.0%
in 2009

The Asda Way of
Working remains
core to how we do
things: working
with and through
others, willingly
and well.

Operating Model

Customer
“Britain’s favourite”

“Britain’s lowest
cost to operate
supermarket”

Mission
Purpose
Values
Colleague
“Great place to
work”

Shareholder
“Profitable
growth with
increasing ROI”

Our everyday
low cost business
model enables
us to drive
productivity
and lower prices
further.

As we grow
through core
stores, new formats
and new channels,
we enrich ROI.

Chief Executive

• 2.5million new customers
through our doors
since 2005
Asda’s Performance versus the Market
• Through to
December 2009
Asda sales had
grown at a
faster rate than
the market for
15 quarters in
succession

10%
9%
8%
7%
6%
5%
4%
3%
2%
1%

• We opened a
further 570,000 sq. ft
of selling space in
2009

09 Business Review Pack 2010

Andy Bond

YOY Growth %

We have 5
customer pledges:
• Happy to Help
• Always Available
• EDLP
• Quality You Can
Trust
• Best for New

Jun Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec

2006

2007

2008

2009
Our Food
At Asda you get great quality food at low prices. Asda was named
the lowest priced supermarket for the 12th consecutive year in
2009. The Grocer 33 award was confirmation yet again that we
deliver against our promise to save customers money every day.
In 2009 we won more than 320
quality awards across our own label
food ranges – making it our best
ever year for accolades.
Many of our suppliers
are award winners
too, with over 80 of
our local producers
gaining external
recognition for
products ranging
from Cornish
Pasties to Scottish
Smoked Salmon.

No artificial colours or
flavours
Our entire range of own label
food and drink is free from
artificial colourings and flavours,
hydrogenated vegetable oil and
flavour enhancers.

Local products
Customer demand for local
products and specialities continues
to grow. At Asda we currently stock
over 6,000 local lines.

World foods
We also offer an extensive range
of Asian, Polish, Caribbean, Halal
and Oriental products in many of
our stores, catering for the specific
needs of local communities.

10 Business Review Pack 2010

Free From
For customers with food
intolerances, especially wheat and
egg, we offer “Free From” products
in all our stores.

Sustainable sourcing
Whether it’s sourcing sustainably
caught fish or low carbon free
range eggs, we’re committed to
selling products that protect our
natural resources.

Fairtrade and the
Rainforest Alliance
We work closely with a number
of leading organisations such as
The Fairtrade Foundation and
The Rainforest Alliance to
promote their licensed
products to our customers.

“Our customers can
choose our own
label products,
confident in
the knowledge
that we work
tirelessly to
bring them really
enjoyable, great
quality products,
at unbeatable value
for money. Our goal is
to ensure that we offer
everything they want for
their weekly shop – backed
up by a continuous flow of
new product innovation that
ensures we stay one step
ahead of their needs.”

Darren Blackhurst
Chief Merchandising Officer
Our Brands
Around half of Asda’s food sales are own label products.
Our portfolio of Asda brands means there is something to
suit everyone and every occasion.

Smart Price (580 products)

Extra Special (610 products)

Good For You!
!

Food and general merchandise
essentials, all offered at our
unbeatable opening price point,
with no compromise on quality.

Our premium brand offers the best
food and drink around made from
authentic, top quality ingredients.
The brand celebrates provenance
and the unique way the product has
been made. Customers can enjoy
great food that costs less.

(110 products)
Great tasting meals
and products with a
lower fat content than
our standard Asda brand
range.

Asda Brand (5,500 products)
Our core range of food and general
merchandise products, which
offers a better value alternative to
the leading brands or the solution
where no brand equivalent exists.

11

Business Review Pack 2010

Asda Great Stuff
Asda Organics (140 products)
Our range of affordable, accessible
organic food and drink from a
brand our customers know they can
trust.

(100 products)
Our healthy range
of kids’ favourite meals,
snacks and drinks.
Our Home & Leisure
Everything under one roof – that’s what we’re able to offer our customers.
customers.
mer
m rs.
As with our food products, our shoppers have the
widest choice of great quality general merchandise items – all offered at
at
low Asda prices.

Lowering prices when our customers need it the most
At Asda, value speaks
volumes.

and we achieved number 1 market
share for bedding and bathrooms.

Over the last two years we’ve
driven down prices and sold
unprecedented quantities of a
wide range of Home and Leisure
products. This has only been
possible thanks to Asda’s unique
sourcing capability with Walmart
and our superior operating model.

There’s always something new
in-store, whether it is in our
Superstores, Supercentres,
Supermarkets or Asda Living,
where we’ve become famous for
e ve
events such as Halloween and
uch

In 2009 we were proud to be
awarded “Toy retailer of the year”
and “Video retailer of the year”,

12 Business Review Pack 2010

ng
The Big Read, not forgetting
uch
success with big releases such as
Harry Potter and Call of Duty 2.
Our ranges are more accessible
than ever with over a million items
available through ASDA.com.
Our Clothing Brand
At George we listen to our customers and constantly
strive to exceed their expectations. They are
demanding greater value for money, higher quality,
more innovation and clear ethical standards.
PROJECT SPECIFICATION
JOB:
JOB NO:
DATE:

100 Day Guarantee
3122
10/02/10

ITEM:

Floor Sticker

FINISHED SIZE:

1900 x 1900mm

DOCUMENT SIZE: 100%
PRINT COLOURS:

109

www.theoneoff.com

with the proceeds going to the
Newlife Foundation, a charity which
helps terminally ill and disabled
children in the UK.

Quality
you can
trust
We are so
confident in the
quality of our
clothing that we
have launched a
market leading
permanent 100 day
quality guarantee
on all our clothing.
Anything returned to
store will be recycled

Style and innovation
George is renowned for both style
and innovation. In the last 12 months
Asda has launched an Asian range
of clothing, control underwear for
men dubbed the ‘Moob Tube’, a dress
with built in secret support, quickly
named the ‘Tummy Tamer’ and a £60
wedding dress.

Value with values
In 2009 we worked in
partnership with GTZ, a
German government

13 Business Review Pack 2010

overseas agency, to
launch an innovative 12
month pilot project in Bangladesh to
improve worker skills, pay and factory
productivity, while decreasing working
hours and increasing the quality of
clothing. The four factory trial was
a success and will be rolled out to a
further 15 factories in 2010. We’ve also
installed two webcams in Bangladesh
factories as part of our effort to
increase the transparency of the
business and show customers where
their products come from.

“George is a global
brand stocked in
more than 3,000
stores in seven
different countries
and will be key driver
of Asda’s growth in
2010 and beyond.
Since its launch in 2008
George.com has exceeded
our expectations, bringing
George to a whole new
audience.”

Andrew Moore
George Managing Director
Our Format Portfolio
We are flexible in our approach,
from standalone non-food Asda
Living stores, to a range of food
store formats.

food and general merchandise
products.
• Average 46,500 sq ft sales area
• 35,000 products in store
• 296 stores*

Our store formats:
Asda Supercentres

Asda Supermarkets

Supercentres bring together the
best of Walmart and all of the things
Asda is famous for – the widest
range, best value and friendliest
service in the business. It acts
as a local shop but also attracts
customers from further afield.
• Average 85,000 sq ft sales area
• 40,000 products in store
• 29 stores*

Our supermarket stores are perfect
for the needs of shoppers living in
smaller towns and suburban areas.
This format has proven particularly
successful in recent years and has
enabled us to bring much needed
choice to towns that previously
missed out on our products,
services and low prices.
• Average 17,000 sq ft sales area
(range 8,500 to 25,000 sq ft)
• 24,000 products in
store
• 25 stores*

Asda Superstores
Our core store format with the
largest number of stores. These
stores offer a wide range of

14 Business Review Pack 2010

Asda Living
Dedicated to stylish clothing and
general merchandise products at
affordable prices, customers can
buy from our entire non food range.
• Average 28,000 sq ft sales
area
• 23,000 products in store
• 24 stores*
* As at 1st April
2010

Urban
Regeneration
We have years of experience
in store development with
an impressive track record of
regenerating sites at the edge
of and in town centres.
We have shown our
commitment to physical and
social regeneration from
engaging in mixed-use
schemes incorporating
affordable housing and
public services, to opening
our second eco-store this
year.
Our Digital Business
Asda Home Shopping

Collect In-Store

Take Home Today

Millions of people can buy their
groceries online at ASDA.com,
delivered through 1,100 vans,
from over 160 stores nationwide
and one dedicated
home shopping
centre, providing
coverage to over
97% of the UK
population.
2009 growth
was around
40%.

Allows customers to order online
from Asda Direct but choose to
collect from a local store at a time
to suit them. It is available at more
than 300 locations nationwide.

Take Home Today is a
new development in the Asda
multichannel proposition that
allows customers to order and
purchase from a supercentre range
of products at their local store,
regardless of its size. The format is
currently on trial at our Bradford
store and we are excited about the
future growth potential.

Asda
Direct
Launched at
the end of 2008
Asda Direct enables
customers to choose from
over one million individual items
online or over the phone.

15 Business Review Pack 2010

Financial Services
Asda sells a comprehensive range
of financial services including
general insurance, personal loans,
credit cards and life insurance. Our
no nonsense approach aims to take
the hassle out of financial planning
and insurance, and offers Asda’s
famously low prices.

“Our team’s
job is to develop
new channels and
find innovative ways
of reaching customers
whether they are at home,
on the move or in-store.”

Doug Gurr
Executive Development Director
Our Openings & Extensions
2009

2010

Coming Soon...

Store Openings

Extensions

Store Openings

Extensions

• 9 Asda Superstores
(Including 2 Re-sites)

• 10 Superstores

• 5 Asda Superstores

• 10 Superstores

• 5 Asda Supermarkets

• 3 Asda Supermarkets

• 1 Asda Living Stores

• 3 Asda Living Stores

Stores due to open
in 2010
Asda Superstores
Antrim
Gorseinon
Hastings

Stores opened in 2009

*Stores opened in 2010 so far

Langley Mill

Asda Superstores

Asda Supermarkets

Asda Supermarkets

Workington

Ashington Lintonville (Re-site)

Lancing

Cumnock

Bury St Edmunds

Pershore

Kings Heath

Chelmsley Wood

Welington

Tweedmouth

Asda Supermarkets
Hazel Grove
Larne

Glenrothes

Asda Living

Keighley
Newport Pillgwenlly

Asda Living Stores

Rugby

Forster Square (Bradford)

South Shields (Re-site)

Trostre Parc (Llanelli)

Stoke Park Ipswich

Maidstone

16 Business Review Pack 2010

Telford
* As at 1st April 2010
Our Five Year Summary
Five year summary

2005

2006

2007

2008

2009

Sales (excluding VAT) (£m)

14,865

15,759

16,896

18,604

19,862

Number of stores

315

335

352

358

371

Asda Supercentre

21

23

26

29

29

Asda Superstore

267

275

282

289

296

Asda Supermarket

12

16

19

19

22

Asda Living

5

7

13

21

24

George

10

12

12

0

0

Essentials

0

2

0

0

0

New stores (Net)

37

20

17

6

13

Extensions

16

8

13

11

10

Total sales area (000s sq ft)

14,352

15,132

16,877

16,663

17,235

Added sales area (000s sq ft)

1,231

780

745

786

572

Weekly average sales per sq ft

19.92

20.03

20.47

21.47

22.16

Average number of colleagues

145,089

153,580

156,780

162,115

169,847

Average transactions per week (000s)

13,882

14,803

15,625

16,300

17,104

Average spend per transaction (£)

20.6

20.5

20.8

21.9

22.3

Comp sales growth (ex-petrol)1

-

-

-

6.5%

6.0%

Market Share2

16.5%

16.5%

16.8%

16.8%

17.1%

Source: Asda Company data for the year ended 31 December 2009
1 Comp sales growth disclosed from 2008
2 TNS data: (52-week to December)

17 Business Review Pack 2010
Contact Details

Tel: 0113 243 5435
Fax: 0113 241 8666
Minicom: 0800 068 3003
Websites
www.ASDA.com
www.George.com

For investor inquiries on
Walmart (NYSE:WMT) please
contact:

Rob McWilliam
Commercial Finance Director
Tel: 0113 241 8465
robert.mcwilliam@asda.co.uk

Carol A. Schumacher
Wal-Mart Stores, Inc.
Vice President - Investor Relations
carol.schumacher@wal-mart.com

Or

Asda Stores Limited
Asda House, Southbank,
Great Wilson Street,
Leeds, LS11 5AD

If you would like any
further information on
Asda please contact:

Wal-Mart Stores, Inc.
www.walmartstores.com/investors

Nick Agarwal
Strategic Communications Director
Tel: 0113 241 9015
nick.agarwal@asda.co.uk

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Asda - History Business Review Pack

  • 1. Business Review about 2010 What we love Pack ASDA Our purpose at Asda is simple..Quis aliquatie volor sustrud tio delent num eu Contents faci blandit, se dunt vent luptatue voluptat wiscincipis dolestrud modolore magna aliquatem zzrit vercil dolor adipsum quat am quat nim nisl 02 Mission, Purpose & Values ut veliquate 03 The Asda Story feuisis delese volobore conse do dit am, quamconse vel et ad tate04 The Walmartfeum magna Family 06 What We Love About Asda veriureet niatem v 08 A Sustainable Business 09 Business Strategy 10 Our Brands 12 Our Home & Leisure 13 Our Clothing Brand - George 14 Our Format Portfolio 15 Our Digital Business 16 Our Openings & Extensions 17 xx Business Review Pack 2010 Our Food 11 Our Five Year Summary
  • 2. Mission, Purpose & Values Our Mission To be Britain’s best value retailer exceeding customer needs, every day Our Purpose To save everyone money, every day Our Values We put our customers first, every day We care for our colleagues, every day We strive to be the best we can be, every day 02 Business Review Pack 2010
  • 3. The ASDA Story The Digital Age The end of the decade has seen the growth of Asda to over 370 stores, and the rapid expansion of Asda Home Shopping. The Reign of Queen’s Supermarkets Peter Asquith and his brother Fred made contact with Associated Dairies and a new company was formed... Asquith + dairies = the birth of Asda 1920s 1960s 1960s Asda’s Roots ASDA can trace its roots back to a group of Yorkshire farmers who formed Hindell's Dairies in the 1920s. The first Asda supermarket opened under the 'Queens' name in Castleford in the early 1960s 1970s & 80s The Foundation of George A major success of this period was the foundation of the George Davies partnership and the introduction of George clothing into 65 stores in February 1989 Asda Became part of the Walmart Group in June 1999 And today… • Over 170,000 dedicated Asda colleagues in more than 370 stores, 23 depots, 8 recycling centres, George House and Asda House • Around half of total food sales at Asda are own brand 1980s The Acquisition Trail During this period, Associated Dairies embarked upon a programme of diversification; the business now sold everything from baked beans... to motor cars! 1990s 1999 The Norman Conquest Archie Norman arrived at Asda in December 1991 and quickly installed the Asda Way of Working. It provided a framework for a new organisation structure making stores the ‘heroes’ and promoting colleague involvement. It was a new dawn for Asda. Asda rediscovered its core values and customers returned to a revitalised Asda that had gone back to its roots 03 Business Review Pack 2010 2008 saw the launch of the non-food online business Asda Direct which is now supported by a Collect In-Store service at over 300 stores 2000s Late 2000s Flexible Channels Meeting our customers’ needs through the opening of Asda Livings and introduction of ASDA.com, financial services and new own label brands. In 2005 Andy Bond was appointed CEO, we started operations in Northern Ireland and broke the 300 stores mark. Asda grew from strength to strength • Over 18 million weekly shoppers • The Asda Home Shopping business has over 97% coverage in the UK • We now sell over one million products across Asda Direct and George.com
  • 4. The Family In 1999 Asda became part of the Walmart family. Walmart is committed to serving its 200 million customers each week and keeping the promise of its founder, Sam Walton, “Saving people money to help them live better”. This promise is delivered through the Every Day Low Cost, Every Day Low Price (EDLC=EDLP) strategy that underpins everything that Walmart does. Based in Bentonville, Arkansas, the Wal-Mart Stores, Inc. group has grown significantly over the last 20 years. International expansion has been at the core of this growth, and now accounts for almost 25% of Walmart total sales. Walmart International 04 Business Review Pack 2010 net sales topped $100 billion for the first time in 2009. Asda is an integral part of the international portfolio, contributing 31% of sales. Over the last ten years the positive impact of Walmart’s acquisition of Asda has been felt on both sides of the Atlantic. At Asda we are successfully extending our price leadership thanks to the global sourcing capability of our parent Walmart. Walmart’s focus on leveraging its global scale is also helping Asda achieve an even lower cost to operate and taking our sustainability programme to a new level. In return we have helped enhance Walmart’s expertise in both food and fashion and provided a new pool of leaders including David Cheesewright, former Asda COO who is now Walmart Canada’s CEO.
  • 5. The Family About Wal-Mart Stores, Inc. • Walmart serves more than 200 million customers per week • Operates over 8,400 retail units under 58 different banners in 15 countries • In 2009 Walmart had fiscal year sales of $405 billion • Employs more than 2 million associates worldwide • Leader in sustainability, corporate philanthropy and employment opportunity Walmart International Sales 05 Business Review Pack 2010 31% 69%
  • 6. What We Love About Asda Our purpose at Asda is simple - to save our customers money every day. But at Asda it’s not just what we do, it’s how we do it. In the way we treat our colleagues, trade with our suppliers and serve our customers. BEST At Asda we put the customer at the heart of everything we do. As well as keeping prices low, our aim is to actively involve customers in every aspect of our business. Our customers help us to make decisions that have an impact on what we sell and how we sell it. Every Day Low Price (EDLP) We’re lowering prices to always deliver great quality products at market-beating prices. But don’t just take our word for it, in 2009 Asda was named the lowest priced supermarket for the 12th consecutive year in the QUALITY Grocer 33 awards. Our Pulse of the Nation panel, TellAsda survey and interactive websites YourAsda and Aisle Spy encourage customer interaction and participation, helping us shape and refine our customer offer before it hits store. Being close to our customers in this way has opened up a new chapter at Asda and led to our five customer pledges in 2010. Quality You Can Trust At Asda we’re continuously improving product quality. We provide quality you can trust and in 2009 we won hundreds of awards for our products. To further demonstrate our confidence in our product quality we have introduced a 100 day guarantee on George clothing in 2010. Our customers 06 Business Review Pack 2010 CAN TRUST Best For New NEW We’re committed to making the customer offer new and relevant, with the latest new products and great events encouraging shoppers to travel across town to visit our stores. ALWAYS Always Available We know there’s nothing worse for our customers than not being able to complete their weekly shop, so we’ve invested in availability this year to help ensure there are no wasted trips. Happy To Help Our people make the difference. We recruit for attitude and train for skill, resulting in Asda having some of the friendliest colleagues in the industry. Every day low cost to deliver every day low prices We are the lowest cost to operate supermarket in the UK – that is how we can afford to have the lowest prices.
  • 7. Award Winning Asda Our community From fundraising to volunteering, our colleagues are an integral part of the communities where they live and work and make a real difference. Store and depot colleagues spent almost 50,000 hours working with and supporting their local community in 2009. As well as giving their time Asda colleagues and customers also raised over £9 million in 2009, through fundraising events for charities including Children in Need, Tickled Pink, Tommy’s and Pedal Power. Our colleagues At Asda we take our work seriously but not ourselves, going above and beyond the call of duty to get the job done. 07 Business Review Pack 2010 Asda’s Everyone Matters approach demonstrates that our colleagues are our most vital resource. Our world-class rewards package, including the all-colleague bonus which has paid out more than £129 million to Asda colleagues since it was launched in 1999, flexible working practices and the renowned fun and vibrant culture all add up to Asda being a great place to work. Our suppliers And at an average of over five years service our colleagues stay with us for longer than those of any other supermarket, proof that our stores, depots and offices are some of the best places to work in the UK. In 2002 we were inspired to start our own hub network to provide an opportunity for small suppliers who wanted to supply Asda but sat outside our UK-wide depot infrastructure. Today, over 500 specialist suppliers provide Asda with over 6,000 great value local products to stores across the UK. Asda partners with thousands of suppliers all over the UK and around the world to bring great products at low prices. By forging supplier relationships in the communities we serve we are able to bring unique, quality goods to our customers in a sustainable manner, reducing our impact on the environment. • During 2009 we won over 320 quality awards in food, including 19 cheese awards at the prestigious Nantwitch International Cheese Show, more than any other retailer • Asda won 100 wine medals in 2009 for own label wines which are now being sold at Walmart stores in Japan • Asda holds the ‘Gold Star for Retailer of the Year’ in the annual Mother & Baby Awards • We won 4 awards at the Prima Baby Fashion Awards 2010 including best kids’ supermarket range • We were recognised as Britain’s most parent friendly supermarket 2010 by Tommy’s
  • 8. A Sustainable Business Sustainability is perfectly aligned with our commitment to be the lowest cost retailer in the UK. Over the past two years Asda has reduced its direct carbon emissions output by 83,000 tonnes. Overall for every £1 million sales in 2009 we emit 66 tonnes of Carbon compared to 83 tonnes in 2007, a 20% reduction. Sustainable Initiatives A range of energy saving initiatives means our stores are now 20% more efficient than in 2008. usage rate by 53% over the past three years and changed the bags themselves by increasing their recycled content. Our “Bags for Life” were a great success in 2009. In July 2009, we opened the Asda ‘eco-depot’ in Didcot, Oxfordshire, constructed using eco-friendly sustainable timber, reclaimed brick and on a previously brown field site. To meet our target to cut our fleet emissions by 40% by the end of 2009 we introduced We have reduced our carrier bag We h 08 Business Review Pack 2010 a range of measures including the introduction of double-decked trailers. Using rail is an even better alternative to road freight, each train saves 26 return truck journeys for each run that it makes. Since 2008 we have reduced our own brand packaging by 27%. The Challenge Ahead Mike Duke, Wal-Mart Stores, Inc. President and CEO, recently announced Walmart’s goal to eliminate 20 million metric tons of Greenhouse gas from its global supply chain by 2015, the equivalent of taking 3.8million cars off the road for a year! Walmart has pledged to work with high carbon producing suppliers to reduce carbon output, making the supply chain more efficient and taking cost out of products. We plan to be at the forefront of these savings within Walmart.
  • 9. “Thanks to the strategic framework we put in place we have made tremendous progress, achieving our highest ever market share in 2009 and growing our profit ahead of sales. I’m also delighted that last November George regained the top spot for volume ahead of M&S, Primark and Debenhams.” Business Strategy Asda’s strategy is centred on our mission, purpose and values, which guide us as we work to make our business even better. Our strategic framework is structured in four quadrants, focused on benefiting our customers, our operating model, our colleagues and our shareholder. • Comp sales growth of 6.0% in 2009 The Asda Way of Working remains core to how we do things: working with and through others, willingly and well. Operating Model Customer “Britain’s favourite” “Britain’s lowest cost to operate supermarket” Mission Purpose Values Colleague “Great place to work” Shareholder “Profitable growth with increasing ROI” Our everyday low cost business model enables us to drive productivity and lower prices further. As we grow through core stores, new formats and new channels, we enrich ROI. Chief Executive • 2.5million new customers through our doors since 2005 Asda’s Performance versus the Market • Through to December 2009 Asda sales had grown at a faster rate than the market for 15 quarters in succession 10% 9% 8% 7% 6% 5% 4% 3% 2% 1% • We opened a further 570,000 sq. ft of selling space in 2009 09 Business Review Pack 2010 Andy Bond YOY Growth % We have 5 customer pledges: • Happy to Help • Always Available • EDLP • Quality You Can Trust • Best for New Jun Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 2006 2007 2008 2009
  • 10. Our Food At Asda you get great quality food at low prices. Asda was named the lowest priced supermarket for the 12th consecutive year in 2009. The Grocer 33 award was confirmation yet again that we deliver against our promise to save customers money every day. In 2009 we won more than 320 quality awards across our own label food ranges – making it our best ever year for accolades. Many of our suppliers are award winners too, with over 80 of our local producers gaining external recognition for products ranging from Cornish Pasties to Scottish Smoked Salmon. No artificial colours or flavours Our entire range of own label food and drink is free from artificial colourings and flavours, hydrogenated vegetable oil and flavour enhancers. Local products Customer demand for local products and specialities continues to grow. At Asda we currently stock over 6,000 local lines. World foods We also offer an extensive range of Asian, Polish, Caribbean, Halal and Oriental products in many of our stores, catering for the specific needs of local communities. 10 Business Review Pack 2010 Free From For customers with food intolerances, especially wheat and egg, we offer “Free From” products in all our stores. Sustainable sourcing Whether it’s sourcing sustainably caught fish or low carbon free range eggs, we’re committed to selling products that protect our natural resources. Fairtrade and the Rainforest Alliance We work closely with a number of leading organisations such as The Fairtrade Foundation and The Rainforest Alliance to promote their licensed products to our customers. “Our customers can choose our own label products, confident in the knowledge that we work tirelessly to bring them really enjoyable, great quality products, at unbeatable value for money. Our goal is to ensure that we offer everything they want for their weekly shop – backed up by a continuous flow of new product innovation that ensures we stay one step ahead of their needs.” Darren Blackhurst Chief Merchandising Officer
  • 11. Our Brands Around half of Asda’s food sales are own label products. Our portfolio of Asda brands means there is something to suit everyone and every occasion. Smart Price (580 products) Extra Special (610 products) Good For You! ! Food and general merchandise essentials, all offered at our unbeatable opening price point, with no compromise on quality. Our premium brand offers the best food and drink around made from authentic, top quality ingredients. The brand celebrates provenance and the unique way the product has been made. Customers can enjoy great food that costs less. (110 products) Great tasting meals and products with a lower fat content than our standard Asda brand range. Asda Brand (5,500 products) Our core range of food and general merchandise products, which offers a better value alternative to the leading brands or the solution where no brand equivalent exists. 11 Business Review Pack 2010 Asda Great Stuff Asda Organics (140 products) Our range of affordable, accessible organic food and drink from a brand our customers know they can trust. (100 products) Our healthy range of kids’ favourite meals, snacks and drinks.
  • 12. Our Home & Leisure Everything under one roof – that’s what we’re able to offer our customers. customers. mer m rs. As with our food products, our shoppers have the widest choice of great quality general merchandise items – all offered at at low Asda prices. Lowering prices when our customers need it the most At Asda, value speaks volumes. and we achieved number 1 market share for bedding and bathrooms. Over the last two years we’ve driven down prices and sold unprecedented quantities of a wide range of Home and Leisure products. This has only been possible thanks to Asda’s unique sourcing capability with Walmart and our superior operating model. There’s always something new in-store, whether it is in our Superstores, Supercentres, Supermarkets or Asda Living, where we’ve become famous for e ve events such as Halloween and uch In 2009 we were proud to be awarded “Toy retailer of the year” and “Video retailer of the year”, 12 Business Review Pack 2010 ng The Big Read, not forgetting uch success with big releases such as Harry Potter and Call of Duty 2. Our ranges are more accessible than ever with over a million items available through ASDA.com.
  • 13. Our Clothing Brand At George we listen to our customers and constantly strive to exceed their expectations. They are demanding greater value for money, higher quality, more innovation and clear ethical standards. PROJECT SPECIFICATION JOB: JOB NO: DATE: 100 Day Guarantee 3122 10/02/10 ITEM: Floor Sticker FINISHED SIZE: 1900 x 1900mm DOCUMENT SIZE: 100% PRINT COLOURS: 109 www.theoneoff.com with the proceeds going to the Newlife Foundation, a charity which helps terminally ill and disabled children in the UK. Quality you can trust We are so confident in the quality of our clothing that we have launched a market leading permanent 100 day quality guarantee on all our clothing. Anything returned to store will be recycled Style and innovation George is renowned for both style and innovation. In the last 12 months Asda has launched an Asian range of clothing, control underwear for men dubbed the ‘Moob Tube’, a dress with built in secret support, quickly named the ‘Tummy Tamer’ and a £60 wedding dress. Value with values In 2009 we worked in partnership with GTZ, a German government 13 Business Review Pack 2010 overseas agency, to launch an innovative 12 month pilot project in Bangladesh to improve worker skills, pay and factory productivity, while decreasing working hours and increasing the quality of clothing. The four factory trial was a success and will be rolled out to a further 15 factories in 2010. We’ve also installed two webcams in Bangladesh factories as part of our effort to increase the transparency of the business and show customers where their products come from. “George is a global brand stocked in more than 3,000 stores in seven different countries and will be key driver of Asda’s growth in 2010 and beyond. Since its launch in 2008 George.com has exceeded our expectations, bringing George to a whole new audience.” Andrew Moore George Managing Director
  • 14. Our Format Portfolio We are flexible in our approach, from standalone non-food Asda Living stores, to a range of food store formats. food and general merchandise products. • Average 46,500 sq ft sales area • 35,000 products in store • 296 stores* Our store formats: Asda Supercentres Asda Supermarkets Supercentres bring together the best of Walmart and all of the things Asda is famous for – the widest range, best value and friendliest service in the business. It acts as a local shop but also attracts customers from further afield. • Average 85,000 sq ft sales area • 40,000 products in store • 29 stores* Our supermarket stores are perfect for the needs of shoppers living in smaller towns and suburban areas. This format has proven particularly successful in recent years and has enabled us to bring much needed choice to towns that previously missed out on our products, services and low prices. • Average 17,000 sq ft sales area (range 8,500 to 25,000 sq ft) • 24,000 products in store • 25 stores* Asda Superstores Our core store format with the largest number of stores. These stores offer a wide range of 14 Business Review Pack 2010 Asda Living Dedicated to stylish clothing and general merchandise products at affordable prices, customers can buy from our entire non food range. • Average 28,000 sq ft sales area • 23,000 products in store • 24 stores* * As at 1st April 2010 Urban Regeneration We have years of experience in store development with an impressive track record of regenerating sites at the edge of and in town centres. We have shown our commitment to physical and social regeneration from engaging in mixed-use schemes incorporating affordable housing and public services, to opening our second eco-store this year.
  • 15. Our Digital Business Asda Home Shopping Collect In-Store Take Home Today Millions of people can buy their groceries online at ASDA.com, delivered through 1,100 vans, from over 160 stores nationwide and one dedicated home shopping centre, providing coverage to over 97% of the UK population. 2009 growth was around 40%. Allows customers to order online from Asda Direct but choose to collect from a local store at a time to suit them. It is available at more than 300 locations nationwide. Take Home Today is a new development in the Asda multichannel proposition that allows customers to order and purchase from a supercentre range of products at their local store, regardless of its size. The format is currently on trial at our Bradford store and we are excited about the future growth potential. Asda Direct Launched at the end of 2008 Asda Direct enables customers to choose from over one million individual items online or over the phone. 15 Business Review Pack 2010 Financial Services Asda sells a comprehensive range of financial services including general insurance, personal loans, credit cards and life insurance. Our no nonsense approach aims to take the hassle out of financial planning and insurance, and offers Asda’s famously low prices. “Our team’s job is to develop new channels and find innovative ways of reaching customers whether they are at home, on the move or in-store.” Doug Gurr Executive Development Director
  • 16. Our Openings & Extensions 2009 2010 Coming Soon... Store Openings Extensions Store Openings Extensions • 9 Asda Superstores (Including 2 Re-sites) • 10 Superstores • 5 Asda Superstores • 10 Superstores • 5 Asda Supermarkets • 3 Asda Supermarkets • 1 Asda Living Stores • 3 Asda Living Stores Stores due to open in 2010 Asda Superstores Antrim Gorseinon Hastings Stores opened in 2009 *Stores opened in 2010 so far Langley Mill Asda Superstores Asda Supermarkets Asda Supermarkets Workington Ashington Lintonville (Re-site) Lancing Cumnock Bury St Edmunds Pershore Kings Heath Chelmsley Wood Welington Tweedmouth Asda Supermarkets Hazel Grove Larne Glenrothes Asda Living Keighley Newport Pillgwenlly Asda Living Stores Rugby Forster Square (Bradford) South Shields (Re-site) Trostre Parc (Llanelli) Stoke Park Ipswich Maidstone 16 Business Review Pack 2010 Telford * As at 1st April 2010
  • 17. Our Five Year Summary Five year summary 2005 2006 2007 2008 2009 Sales (excluding VAT) (£m) 14,865 15,759 16,896 18,604 19,862 Number of stores 315 335 352 358 371 Asda Supercentre 21 23 26 29 29 Asda Superstore 267 275 282 289 296 Asda Supermarket 12 16 19 19 22 Asda Living 5 7 13 21 24 George 10 12 12 0 0 Essentials 0 2 0 0 0 New stores (Net) 37 20 17 6 13 Extensions 16 8 13 11 10 Total sales area (000s sq ft) 14,352 15,132 16,877 16,663 17,235 Added sales area (000s sq ft) 1,231 780 745 786 572 Weekly average sales per sq ft 19.92 20.03 20.47 21.47 22.16 Average number of colleagues 145,089 153,580 156,780 162,115 169,847 Average transactions per week (000s) 13,882 14,803 15,625 16,300 17,104 Average spend per transaction (£) 20.6 20.5 20.8 21.9 22.3 Comp sales growth (ex-petrol)1 - - - 6.5% 6.0% Market Share2 16.5% 16.5% 16.8% 16.8% 17.1% Source: Asda Company data for the year ended 31 December 2009 1 Comp sales growth disclosed from 2008 2 TNS data: (52-week to December) 17 Business Review Pack 2010
  • 18. Contact Details Tel: 0113 243 5435 Fax: 0113 241 8666 Minicom: 0800 068 3003 Websites www.ASDA.com www.George.com For investor inquiries on Walmart (NYSE:WMT) please contact: Rob McWilliam Commercial Finance Director Tel: 0113 241 8465 robert.mcwilliam@asda.co.uk Carol A. Schumacher Wal-Mart Stores, Inc. Vice President - Investor Relations carol.schumacher@wal-mart.com Or Asda Stores Limited Asda House, Southbank, Great Wilson Street, Leeds, LS11 5AD If you would like any further information on Asda please contact: Wal-Mart Stores, Inc. www.walmartstores.com/investors Nick Agarwal Strategic Communications Director Tel: 0113 241 9015 nick.agarwal@asda.co.uk