Paola Miani
1 SlideShare 1 Clipboard 113 Abonné 151 Suivis
Personal Information
Entreprise/Lieu de travail
London, United Kingdom United Kingdom
Profession
Head of Design Strategy at Lloyds Banking Group
Secteur d’activité
Technology / Software / Internet
Site Web
http://www.ormlondon.com
À propos
I am dedicated to creating successful experiences through friendly interfaces that bridge the gap between user needs and business objectives. I attempt to humanize the technology and to create successful experiences that generate maximum user satisfaction and pleasure. For each and every client I am able to give the experience and knowledge I have gained over the last 16 years working for interactive projects with multidisciplinary teams within many different sectors including telecommunications, government, banking and insurance, travel, and retail. My vision which is based on my knowledge in design, marketing, usability and information architecture, is to create solutions focused on re...
Coordonnées
Mots-clés
mobile ux conference workshop customer journey
Tout plus
Présentations (1)
Customer journey mapping workshop
il y a 6 ans • 23988 Vues
J’aime (394)
Tout voir
Building Bridges to Get Everything You Want | Deborah Zell | Dell Technologies
Service Design Network • il y a 3 ans
SDNC13 -Day2- Methods of Design Synthesis: Learn to Synthesise Research into Meaningful Insights (workshop) by Jon Kolko
Service Design Network • il y a 9 ans
The Design Career Journey (Leading Design 2018)
Todd Zaki Warfel • il y a 4 ans
178 - Design Discovery Workshops
ProductCamp Boston • il y a 3 ans
The Design Management Office (John Devanney at DesignOps Summit 2017)
Rosenfeld Media • il y a 5 ans
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experience Camp 2015
Martin Jordan • il y a 7 ans
Design for Delight - The Innovation Catalysts
Stephen Gay • il y a 9 ans
Service Design Thinking
Marc Stickdorn • il y a 9 ans
UX STRAT 2013: Tim Loo, Workshop: Redesigning business culture and thinking around the customer
UX STRAT • il y a 9 ans
Design Synthesis
frog • il y a 15 ans
UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experience for a Telecom Giant"
UX STRAT • il y a 5 ans
My First 90 Days - Strategies for Success
Suresh Kodoor • il y a 9 ans
Effective Customer Journey Maps
TandemSeven • il y a 7 ans
Design Leadership, a Career Path for Brave Souls
Pablo Sanchez Martin • il y a 5 ans
UX Research - The Most Powerful Tool in Your Kit
Mary Wharmby • il y a 8 ans
Design Thinking: A Quick Course in Creative Problem Solving
Spring Studio • il y a 8 ans
MX 2014: Playbook for Managing and Leading Experiences
brandonschauer • il y a 9 ans
UX STRAT Europe, Dr Sofia Hussain, “Integrating Design With Business Strategy to Transform the Car Buying Experience”
UX STRAT • il y a 6 ans
Power Your Business with OKRs
Wrike • il y a 8 ans
On Service Design Take 2
Patrick Quattlebaum • il y a 9 ans
So you want to be a Service Designer
Jamin Hegeman • il y a 6 ans
AI is the New UI - Tech Vision 2017 Trend 1
Accenture Technology • il y a 6 ans
The Future of Everything
Charbel Zeaiter • il y a 6 ans
Designing the Future: When Fact Meets Fiction
Dean Johnson • il y a 7 ans
Parts Without a Whole? – The Current State of Design Thinking Practice in Organizations
Jan Schmiedgen • il y a 7 ans
The role of Design Thinking
Pieter Baert • il y a 7 ans
5-day process for answering critical business questions
Fixir • il y a 6 ans
Hooked Model
Nir Eyal • il y a 10 ans
Using the Waveline (workshop)
Nathan Shedroff • il y a 7 ans
UX STRAT USA: Leah Buley, "The Role of UX / CX in Business"
UX STRAT • il y a 6 ans
Présentations (1)
Customer journey mapping workshop
il y a 6 ans • 23988 Vues
J’aime (394)
Tout voir
Building Bridges to Get Everything You Want | Deborah Zell | Dell Technologies
Service Design Network • il y a 3 ans
SDNC13 -Day2- Methods of Design Synthesis: Learn to Synthesise Research into Meaningful Insights (workshop) by Jon Kolko
Service Design Network • il y a 9 ans
The Design Career Journey (Leading Design 2018)
Todd Zaki Warfel • il y a 4 ans
178 - Design Discovery Workshops
ProductCamp Boston • il y a 3 ans
The Design Management Office (John Devanney at DesignOps Summit 2017)
Rosenfeld Media • il y a 5 ans
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experience Camp 2015
Martin Jordan • il y a 7 ans
Design for Delight - The Innovation Catalysts
Stephen Gay • il y a 9 ans
Service Design Thinking
Marc Stickdorn • il y a 9 ans
UX STRAT 2013: Tim Loo, Workshop: Redesigning business culture and thinking around the customer
UX STRAT • il y a 9 ans
Design Synthesis
frog • il y a 15 ans
UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experience for a Telecom Giant"
UX STRAT • il y a 5 ans
My First 90 Days - Strategies for Success
Suresh Kodoor • il y a 9 ans
Effective Customer Journey Maps
TandemSeven • il y a 7 ans
Design Leadership, a Career Path for Brave Souls
Pablo Sanchez Martin • il y a 5 ans
UX Research - The Most Powerful Tool in Your Kit
Mary Wharmby • il y a 8 ans
Design Thinking: A Quick Course in Creative Problem Solving
Spring Studio • il y a 8 ans
MX 2014: Playbook for Managing and Leading Experiences
brandonschauer • il y a 9 ans
UX STRAT Europe, Dr Sofia Hussain, “Integrating Design With Business Strategy to Transform the Car Buying Experience”
UX STRAT • il y a 6 ans
Power Your Business with OKRs
Wrike • il y a 8 ans
On Service Design Take 2
Patrick Quattlebaum • il y a 9 ans
So you want to be a Service Designer
Jamin Hegeman • il y a 6 ans
AI is the New UI - Tech Vision 2017 Trend 1
Accenture Technology • il y a 6 ans
The Future of Everything
Charbel Zeaiter • il y a 6 ans
Designing the Future: When Fact Meets Fiction
Dean Johnson • il y a 7 ans
Parts Without a Whole? – The Current State of Design Thinking Practice in Organizations
Jan Schmiedgen • il y a 7 ans
The role of Design Thinking
Pieter Baert • il y a 7 ans
5-day process for answering critical business questions
Fixir • il y a 6 ans
Hooked Model
Nir Eyal • il y a 10 ans
Using the Waveline (workshop)
Nathan Shedroff • il y a 7 ans
UX STRAT USA: Leah Buley, "The Role of UX / CX in Business"
UX STRAT • il y a 6 ans
Personal Information
Entreprise/Lieu de travail
London, United Kingdom United Kingdom
Profession
Head of Design Strategy at Lloyds Banking Group
Secteur d’activité
Technology / Software / Internet
Site Web
http://www.ormlondon.com
À propos
I am dedicated to creating successful experiences through friendly interfaces that bridge the gap between user needs and business objectives. I attempt to humanize the technology and to create successful experiences that generate maximum user satisfaction and pleasure. For each and every client I am able to give the experience and knowledge I have gained over the last 16 years working for interactive projects with multidisciplinary teams within many different sectors including telecommunications, government, banking and insurance, travel, and retail. My vision which is based on my knowledge in design, marketing, usability and information architecture, is to create solutions focused on re...
Mots-clés
mobile ux conference workshop customer journey
Tout plus