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Planning	
  for	
  your	
  business	
  	
  
Prajakt	
  Raut	
  
President	
  –	
  Angel	
  Investors	
  Consor2um	
  
Execu2ve	
  Director	
  –	
  The	
  Hatch	
  
	
  
Visit	
  the	
  Virtual	
  Learning	
  Center	
  for	
  startups	
  at	
  www.thehatch.in	
  
	
  
www.facebook.com/TheHatchforStartups	
  
An	
  idea	
  is	
  not	
  a	
  business	
  
A	
  business	
  has	
  to	
  be	
  constructed	
  around	
  an	
  idea	
  


•  What	
  do	
  you	
  do	
  
•  How	
  do	
  you	
  do	
  it	
  
•  How	
  do	
  you	
  make	
  money	
  	
  
A	
  business	
  plan	
  is	
  useless	
  product.	
  

But	
  it	
  is	
  a	
  priceless	
  process.	
  
Provides	
  a	
  structured	
  and	
  logical	
  framework	
  for	
  planning	
  
your	
  business	
  


Plans	
  means	
  nothing.	
  Planning	
  is	
  everything.	
  	
  
Should	
  address	
  the	
  following	
  ques>ons	
  

 o  What	
  problem	
  or	
  opportunity	
  	
  are	
  we	
  addressing?	
                  The	
  market/Target	
  Audience	
  


 o  How	
  are	
  we	
  addressing	
  it?	
                   Product	
  /	
  service	
  


 o  How	
  are	
  we	
  planning	
  to	
  do	
  it?	
          Organiza>on	
  &	
  Opera>ons	
  planning	
  


 o  Why	
  are	
  we	
  doing	
  it?	
             Business	
  case	
  :	
  measure	
  against	
  YOUR	
  goal	
  


 	
                       Create	
  wealth	
  

                          Serve	
  the	
  poor/reduce	
  unemployment/make	
  people	
  happy	
  

                          Do	
  what	
  I	
  enjoy	
  
                          Etc.,	
  etc.	
  
A	
  business	
  plan	
  has	
  internal	
  as	
  well	
  as	
  external	
  uses	
  

Internal uses                                     External uses
•  Understanding business case                    •  Funding

•  Planning your business                         •  Alliances

•  Provides parameters to evaluate and            •  Board members /
   made adjustments                                  advisors

•  Monitoring progress                            •  Partnerships

•  Ensures team alignment                         •  Mergers and
                                                     acquisitions
•  Help recruit senior personnel
What’s	
  the	
  process	
  of	
  working	
  on	
  a	
  business	
  plan?	
  
 o  Start	
  with	
  a	
  ‘story’	
  -­‐	
  ‘See	
  the	
  film	
  in	
  your	
  mind’	
  	
  

 o  Work	
  out	
  rough	
  milestones	
  and	
  goals	
  

 o  Think	
  deeply	
  of	
  how	
  you	
  will	
  implement	
  it	
  

 o  Work	
  out	
  the	
  ‘structure’	
  of	
  an	
  excel	
  sheet	
  –	
  with	
  costs	
  and	
  revenues	
  

 o  Start	
  working	
  in	
  the	
  excel	
  sheet	
  –	
  assump>ons	
  are	
  cri>cal	
  

 o  Work	
  on	
  mul2ple	
  ‘scenarios’	
  

 o  Finally,	
  ar2culate	
  it	
  into	
  the	
  ‘presenta2ons’	
  

                                                                       It’s	
  a	
  liNle	
  bit	
  like	
  planning	
  a	
  journey	
  
Idea	
  




Implementa>on	
  
Can	
  solve	
  a	
  
problem	
  

Fulfill	
  a	
  need	
  

Improve	
  quality	
  
of	
  life	
  

Improve	
  
something	
  
Examples	
  of	
  cheaper:	
  
Lower	
  price	
  0r	
  accessible	
  	
  to	
  more	
  people	
  e.g	
  .EMI?	
  



                                                             Cheaper	
  

                                                             Faster	
  

                                                             BeNer	
  

                                                             Fuller	
  

                                                             Nicer	
  

                                                             Nearer	
  

                  Improve	
  
                  something	
  
Product	
  	
  

Service	
  

Value	
  

Business	
  model	
  

New	
  users	
  

New	
  uses	
  
Having	
  a	
  
good	
  idea	
  is	
  
not	
  the	
  same	
  
as	
  having	
  a	
  
business	
  
plan.	
  
SeVng	
  up	
  a	
  
chain	
  of	
  coffee	
  
shops	
  is	
  more	
  
than	
  just	
  
making	
  great	
  
coffee	
  
Building	
  a	
  coffee	
  chain	
  requires	
  the	
  
following	
  competencies	
  
•  Real	
  estate	
  procurement	
     •  Food	
  handling	
  	
  

•  Facili2es	
  management	
           •  Supply	
  chain	
  /	
  procurement	
  

•  Brand	
  iden2ty	
                  •  Processes	
  
                                       •  Standardiza2on	
  
•  Marke2ng	
  
                                       •  HR	
  –	
  hiring,	
  training,	
  reten2on	
  
•  Sales	
  
                                       •  Service	
  management	
  
•  Legal,	
  finance,	
  audit	
  
•  Vendor	
  management	
  
•  MIS	
  


                                              Etc.	
  etc.,	
  etc….	
  
Dynamics	
  of	
  an	
  e-­‐commerce	
  
                       business	
  
                                                                                                                  Procurement	
  
                                                                                                                  Produc2on/Packaging	
  
                               Technology	
  PlaYorm	
  
                                                                                                                  Supply	
  chain	
  
                 Look	
  &	
  Feel	
  –	
  user	
  experience	
     Portal	
                    Product	
  	
     Vendor	
  management	
  	
  
             Ordering	
  mechanisms	
  –	
  including	
  
                              ‘order	
  on	
  phone’	
                                                            Capacity	
  u2liza2on	
  
                 Payment	
  gateways	
  &	
  methods	
  

                                                                                                                                                        Value	
  proposi2on	
  &	
  
Delivery	
  &	
  fulfillment	
                                                                                                                           posi2oning	
  
            mechanisms	
                                                            E-­‐                             Brand	
                            Target	
  Audience	
  
                                            Logis>cs	
                           commerce	
  
           Warehousing	
                                                                                            Strategy	
  
                                                                                                                                                        Pricing	
  
     Logis2cs	
  partners	
                                                                                                                             Brand	
  Personality	
  
  Order	
  Management	
  

                                                                                                                     Marke2ng	
  strategy	
  as	
  well	
  as	
  tac2cal	
  
     Roles	
  &	
  Responsibili2es	
  iden2fica2on	
                                                                  idea,	
  sales	
  strategy	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                                    Team	
                        Marke>ng	
  
                                                                                                                     Media	
  Plan	
  &	
  Budgets	
  
                                             HR	
  policies	
  
                                                                                                                     CRM	
  Strategies	
  &	
  Ideas	
  including	
  
                 Team	
  hiring	
  &	
  reten2on	
  plan	
                                                           loyalty	
  programs,	
  referrals,	
  etc.	
  	
  
How	
  many	
  vendors	
  are	
  involved?	
  

19	
  Partners	
  /	
  Vendors	
  involved	
  in	
  the	
  implementa>on	
  process	
  
Technology	
  &	
  portal	
            Marke>ng	
  &	
  Brand	
                  Opera>ons	
  partners	
  
development	
  partners	
              Communica>on	
  partners	
  
                                                                                 1.  Packaging	
  &	
  prin2ng	
  partners	
  
1.  E-­‐commerce	
  capable	
          1.  Brand	
  iden2ty	
  specialists	
     2.  Logis2cs	
  partners	
  
   Technology	
  partners	
  	
        2.  Photographer	
                        3.  Recruitment	
  consultants	
  
2.  Hos2ng	
  partner	
                3.  Direct	
  Marke2ng	
  agency	
        4.  CRM	
  partners/CRM	
  plaYorm	
  
3.  User	
  Interface	
  partner	
     4.  Social	
  Media	
  Agency	
                  vendors	
  
4.  Payment	
  Gateway	
  	
           5.  Adver2sing	
  Agency	
                5.  Database	
  vendors	
  
5.  Tes2ng	
  &	
  bug	
  fixing	
      6.  Media	
  Buying	
  agency	
           6.  Process	
  Training	
  Consultants	
  
   experts	
                                                                     7.  Sod	
  Skill	
  Training	
  Consultants	
  
                                                                                 8.  Outsourced	
  Call	
  Centre	
  
                                                                                 	
  
 


	
  
Objec>ve	
  of	
  	
  
today’s	
  session	
  
To	
  make	
  a	
  business	
  case	
  
around	
  a	
  good	
  idea.	
  
 


	
  
Fall	
  in	
  love	
  with	
  a	
  PROBLEM.	
  	
  
Don’t	
  get	
  infatuated	
  with	
  a	
  solu>on.	
  
	
  
	
  [Allows	
  you	
  to	
  try	
  new	
  solu2ons	
  if	
  one	
  does	
  not	
  work]	
  
 


	
  
	
  
To	
  have	
  one	
  great	
  idea,	
  have	
  
many	
  of	
  them.	
  	
  	
  
Thomas	
  Edison	
  
 


	
  
Exercise	
  1	
  

Iden>fy	
  the	
  problem	
  or	
  need	
  that	
  
you	
  want	
  to	
  own	
  
Present	
  it	
  as:	
  
	
  


1.  The	
  situa>on/environment	
  [e.g.	
  accommoda2on	
  choices	
  in	
  
       Gurgaon	
  are	
  either	
  too	
  expensive	
  or	
  too	
  basic	
  &	
  dirty]	
  

2.  The	
  problem	
  you	
  want	
  to	
  address	
  [e.g.	
  “We	
  want	
  to	
  
       address	
  the	
  problem	
  of	
  finding	
  smart,	
  cheerful	
  accommoda2on	
  
       at	
  reasonable	
  prices]	
  
 


	
  
Exercise	
  2	
  

State	
  the	
  ideas	
  that	
  address	
  the	
  
problem	
  that	
  you	
  chose	
  



Present	
  all	
  the	
  ideas	
  you	
  considered	
  and	
  explain	
  why	
  
you	
  discarded	
  some.	
  	
  
Implementa>on	
  planning	
  

The	
  most	
  cri>cal	
  component	
  of	
  the	
  plan	
  
Implementa>on	
  planning	
  –	
  things	
  to	
  consider	
  
•  Customer	
  segments	
  and	
  value	
  proposi2on	
  
    •  B2B,	
  B2C,	
  B2B2C	
  

•  Channels	
  to	
  reach	
  them	
  
•  Marke2ng	
  strategy	
  
•  Sales	
  strategy	
  
•  Revenue	
  streams	
  
•  Key	
  ac2vi2es	
  
•  Key	
  partnerships	
  
•  Key	
  resources	
  
•  Cost	
  structures	
  
Crea>ng	
  an	
  overview	
  of	
  your	
  business	
  
•  What	
  is	
  the	
  pain	
  point	
  you	
  are	
  addressing	
  or	
  what	
  is	
  the	
  opportunity	
  
   you	
  are	
  targe2ng?	
  i.e.	
  the	
  need/value	
  proposi>on	
  

•  What	
  is	
  your	
  service/product/concept?	
  i.e.	
  what	
  do	
  you	
  do?	
  i.e.	
  
   Concept	
  

•  Whom	
  is	
  this	
  service	
  targeted	
  at?	
  i.e.	
  your	
  customers/consumers?	
  	
  i.e.	
  
   The	
  Target	
  audience	
  

•  What	
  is	
  the	
  business	
  model?	
  I.e.	
  Who	
  will	
  pay	
  how	
  much	
  and	
  to	
  
   whom	
  

•  What	
  is	
  the	
  scale	
  of	
  aspira2on?	
  i.e.	
  how	
  large	
  do	
  you	
  see	
  yourself	
  as	
  in	
  
   a	
  3-­‐5	
  year	
  >me	
  period?	
  
Example of a business model
Types	
  of	
  business	
  models	
  
         •  Free	
  for	
  users	
  –	
  adver2sers	
  pay	
  
         •  SAAS	
  –	
  pay	
  only	
  for	
  service	
  /	
  rental	
  	
  
         •  Pay	
  per	
  use	
  
         •  Pay	
  up	
  front	
  
         •  Annual	
  /	
  periodic	
  payments	
  	
  
         •  Pay	
  in	
  installments	
  
         •  B2B2C	
  
	
  
Example	
  of	
  a	
  business	
  model	
  	
  
“We	
  have	
  a	
  B2B2C	
  model.	
  We	
  will	
  charge	
  parents	
  Rs.250	
  per	
  child	
  per	
  month.	
  This	
  will	
  be	
  
	
  
collected	
  by	
  the	
  school	
  from	
  parents	
  who	
  subscribe	
  to	
  our	
  service	
  and	
  will	
  be	
  paid	
  to	
  us	
  at	
  the	
  
	
  
beginning	
  of	
  every	
  quarter.	
  	
  
	
  
Students	
  will	
  be	
  pre-­‐registered	
  but	
  subscrip2on	
  is	
  not	
  compulsory	
  and	
  parents	
  can	
  choose	
  to	
  
opt	
  out.	
  	
  
	
  
School	
  will	
  keep	
  20%	
  of	
  total	
  revenues,	
  which	
  we	
  will	
  give	
  them	
  at	
  the	
  end	
  of	
  the	
  year	
  on	
  
achieving	
  a	
  pre-­‐agreed	
  minimum	
  revenue	
  commitment.”	
  
Your goals

•    In	
  the	
  next	
  3	
  –	
  6	
  months	
  
•    In	
  the	
  next	
  12	
  –	
  18	
  months	
  or	
  24	
  months	
  
•    In	
  the	
  next	
  5	
  years	
  	
  
•    Indicate	
  when	
  you	
  become	
  profitable	
  




Current achievements / status:
Competitive landscape


•  Who	
  will	
  you	
  compete	
  with?	
  [current	
  or	
  in	
  future]	
  
•  Why	
  would	
  someone	
  choose	
  you	
  over	
  them?	
  
•  Why	
  do	
  you	
  have	
  a	
  chance	
  to	
  be	
  a	
  dominant	
  player?	
  
Planning	
  for	
  your	
  business	
  	
  
Prajakt	
  Raut	
  
President	
  –	
  Angel	
  Investors	
  Consor2um	
  
Execu2ve	
  Director	
  –	
  The	
  Hatch	
  
	
  
Visit	
  the	
  Virtual	
  Learning	
  Center	
  for	
  startups	
  at	
  www.thehatch.in	
  
	
  
www.facebook.com/TheHatchforStartups	
  

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Planning for your business - workshop for Fleximoms - May 2012 - mdi

  • 1. Planning  for  your  business     Prajakt  Raut   President  –  Angel  Investors  Consor2um   Execu2ve  Director  –  The  Hatch     Visit  the  Virtual  Learning  Center  for  startups  at  www.thehatch.in     www.facebook.com/TheHatchforStartups  
  • 2. An  idea  is  not  a  business   A  business  has  to  be  constructed  around  an  idea   •  What  do  you  do   •  How  do  you  do  it   •  How  do  you  make  money    
  • 3. A  business  plan  is  useless  product.   But  it  is  a  priceless  process.   Provides  a  structured  and  logical  framework  for  planning   your  business   Plans  means  nothing.  Planning  is  everything.    
  • 4. Should  address  the  following  ques>ons   o  What  problem  or  opportunity    are  we  addressing?   The  market/Target  Audience   o  How  are  we  addressing  it?   Product  /  service   o  How  are  we  planning  to  do  it?   Organiza>on  &  Opera>ons  planning   o  Why  are  we  doing  it?   Business  case  :  measure  against  YOUR  goal     Create  wealth   Serve  the  poor/reduce  unemployment/make  people  happy   Do  what  I  enjoy   Etc.,  etc.  
  • 5. A  business  plan  has  internal  as  well  as  external  uses   Internal uses External uses •  Understanding business case •  Funding •  Planning your business •  Alliances •  Provides parameters to evaluate and •  Board members / made adjustments advisors •  Monitoring progress •  Partnerships •  Ensures team alignment •  Mergers and acquisitions •  Help recruit senior personnel
  • 6. What’s  the  process  of  working  on  a  business  plan?   o  Start  with  a  ‘story’  -­‐  ‘See  the  film  in  your  mind’     o  Work  out  rough  milestones  and  goals   o  Think  deeply  of  how  you  will  implement  it   o  Work  out  the  ‘structure’  of  an  excel  sheet  –  with  costs  and  revenues   o  Start  working  in  the  excel  sheet  –  assump>ons  are  cri>cal   o  Work  on  mul2ple  ‘scenarios’   o  Finally,  ar2culate  it  into  the  ‘presenta2ons’   It’s  a  liNle  bit  like  planning  a  journey  
  • 8. Can  solve  a   problem   Fulfill  a  need   Improve  quality   of  life   Improve   something  
  • 9. Examples  of  cheaper:   Lower  price  0r  accessible    to  more  people  e.g  .EMI?   Cheaper   Faster   BeNer   Fuller   Nicer   Nearer   Improve   something  
  • 10. Product     Service   Value   Business  model   New  users   New  uses  
  • 11. Having  a   good  idea  is   not  the  same   as  having  a   business   plan.  
  • 12. SeVng  up  a   chain  of  coffee   shops  is  more   than  just   making  great   coffee  
  • 13. Building  a  coffee  chain  requires  the   following  competencies   •  Real  estate  procurement   •  Food  handling     •  Facili2es  management   •  Supply  chain  /  procurement   •  Brand  iden2ty   •  Processes   •  Standardiza2on   •  Marke2ng   •  HR  –  hiring,  training,  reten2on   •  Sales   •  Service  management   •  Legal,  finance,  audit   •  Vendor  management   •  MIS   Etc.  etc.,  etc….  
  • 14. Dynamics  of  an  e-­‐commerce   business   Procurement   Produc2on/Packaging   Technology  PlaYorm   Supply  chain   Look  &  Feel  –  user  experience   Portal   Product     Vendor  management     Ordering  mechanisms  –  including   ‘order  on  phone’   Capacity  u2liza2on   Payment  gateways  &  methods   Value  proposi2on  &   Delivery  &  fulfillment   posi2oning   mechanisms   E-­‐ Brand   Target  Audience   Logis>cs   commerce   Warehousing   Strategy   Pricing   Logis2cs  partners   Brand  Personality   Order  Management   Marke2ng  strategy  as  well  as  tac2cal   Roles  &  Responsibili2es  iden2fica2on   idea,  sales  strategy                       Team   Marke>ng   Media  Plan  &  Budgets   HR  policies   CRM  Strategies  &  Ideas  including   Team  hiring  &  reten2on  plan   loyalty  programs,  referrals,  etc.    
  • 15. How  many  vendors  are  involved?   19  Partners  /  Vendors  involved  in  the  implementa>on  process   Technology  &  portal   Marke>ng  &  Brand   Opera>ons  partners   development  partners   Communica>on  partners   1.  Packaging  &  prin2ng  partners   1.  E-­‐commerce  capable   1.  Brand  iden2ty  specialists   2.  Logis2cs  partners   Technology  partners     2.  Photographer   3.  Recruitment  consultants   2.  Hos2ng  partner   3.  Direct  Marke2ng  agency   4.  CRM  partners/CRM  plaYorm   3.  User  Interface  partner   4.  Social  Media  Agency   vendors   4.  Payment  Gateway     5.  Adver2sing  Agency   5.  Database  vendors   5.  Tes2ng  &  bug  fixing   6.  Media  Buying  agency   6.  Process  Training  Consultants   experts   7.  Sod  Skill  Training  Consultants   8.  Outsourced  Call  Centre    
  • 16.     Objec>ve  of     today’s  session   To  make  a  business  case   around  a  good  idea.  
  • 17.     Fall  in  love  with  a  PROBLEM.     Don’t  get  infatuated  with  a  solu>on.      [Allows  you  to  try  new  solu2ons  if  one  does  not  work]  
  • 18.       To  have  one  great  idea,  have   many  of  them.       Thomas  Edison  
  • 19.     Exercise  1   Iden>fy  the  problem  or  need  that   you  want  to  own   Present  it  as:     1.  The  situa>on/environment  [e.g.  accommoda2on  choices  in   Gurgaon  are  either  too  expensive  or  too  basic  &  dirty]   2.  The  problem  you  want  to  address  [e.g.  “We  want  to   address  the  problem  of  finding  smart,  cheerful  accommoda2on   at  reasonable  prices]  
  • 20.     Exercise  2   State  the  ideas  that  address  the   problem  that  you  chose   Present  all  the  ideas  you  considered  and  explain  why   you  discarded  some.    
  • 21. Implementa>on  planning   The  most  cri>cal  component  of  the  plan  
  • 22. Implementa>on  planning  –  things  to  consider   •  Customer  segments  and  value  proposi2on   •  B2B,  B2C,  B2B2C   •  Channels  to  reach  them   •  Marke2ng  strategy   •  Sales  strategy   •  Revenue  streams   •  Key  ac2vi2es   •  Key  partnerships   •  Key  resources   •  Cost  structures  
  • 23. Crea>ng  an  overview  of  your  business   •  What  is  the  pain  point  you  are  addressing  or  what  is  the  opportunity   you  are  targe2ng?  i.e.  the  need/value  proposi>on   •  What  is  your  service/product/concept?  i.e.  what  do  you  do?  i.e.   Concept   •  Whom  is  this  service  targeted  at?  i.e.  your  customers/consumers?    i.e.   The  Target  audience   •  What  is  the  business  model?  I.e.  Who  will  pay  how  much  and  to   whom   •  What  is  the  scale  of  aspira2on?  i.e.  how  large  do  you  see  yourself  as  in   a  3-­‐5  year  >me  period?  
  • 24. Example of a business model Types  of  business  models   •  Free  for  users  –  adver2sers  pay   •  SAAS  –  pay  only  for  service  /  rental     •  Pay  per  use   •  Pay  up  front   •  Annual  /  periodic  payments     •  Pay  in  installments   •  B2B2C     Example  of  a  business  model     “We  have  a  B2B2C  model.  We  will  charge  parents  Rs.250  per  child  per  month.  This  will  be     collected  by  the  school  from  parents  who  subscribe  to  our  service  and  will  be  paid  to  us  at  the     beginning  of  every  quarter.       Students  will  be  pre-­‐registered  but  subscrip2on  is  not  compulsory  and  parents  can  choose  to   opt  out.       School  will  keep  20%  of  total  revenues,  which  we  will  give  them  at  the  end  of  the  year  on   achieving  a  pre-­‐agreed  minimum  revenue  commitment.”  
  • 25. Your goals •  In  the  next  3  –  6  months   •  In  the  next  12  –  18  months  or  24  months   •  In  the  next  5  years     •  Indicate  when  you  become  profitable   Current achievements / status:
  • 26. Competitive landscape •  Who  will  you  compete  with?  [current  or  in  future]   •  Why  would  someone  choose  you  over  them?   •  Why  do  you  have  a  chance  to  be  a  dominant  player?  
  • 27. Planning  for  your  business     Prajakt  Raut   President  –  Angel  Investors  Consor2um   Execu2ve  Director  –  The  Hatch     Visit  the  Virtual  Learning  Center  for  startups  at  www.thehatch.in     www.facebook.com/TheHatchforStartups