Mr.Prasanta Kumar has made email etiquette for the every business to maintain the format for official mail and get well image front of clients.

1. EMAIL ETIQUETTE
Presented By:-Presented By:-
Prasanta Kumar ParidaPrasanta Kumar Parida

2. What is Email Etiquette??
Email etiquette is the way you
communicate when using email.
They are guidelines that help you to
avoid mistakes like offending
someone or being offended when
you're not meant to. Good email
etiquette also includes not sending
something you don't want to.

3. Tone: Example Two
To: All staff
From: H. Honcho
Re: Reminder about what to wear to
work
Date: 1 July 2006
During the summer, our dress code is
business casual. We think “business
casual” means clothes that feel
comfortable and look professional.
Men Women
•khaki pants •casual pants and skirts
•leather shoes… •leather or fabric
shoes…

4. When would you use email?
 To send confidential salary information
 To address a personal hygiene issue
 To get an immediate reply
 To settle a conflict between two team members
 To request a manual for the new phone system
 To recap a conversation about a pending order
 To set up a meeting next month
 To keep people updated on a project’s status

5. How Does Etiquette Benefit us?
• Differentiates you from others in a competitive
job market
• Enables you to be confident in a variety of
settings with a variety of people
• Honors commitment to excellence and quality
• Modifies distracting behaviors and develops
admired conduct
“Be one step ahead, practice the social skills necessary
to help you make a great first impression and stand out
in a competitive job market”.

6. Critical Etiquette Topics
to Consider
• Etiquette Basics
• Professional Appearance
• Office Etiquette
• Dining and Table Manners
• Networking

7. Office Etiquette
• Email –
– Make subject line specific
– Address emails
– Reply to a question- copy question into your
email and then provide your response
– Follow standard writing guidelines -
business letter format as a professional
courtesy
– Keep it short and concise
– Include your name and contact information
– REMEMBER – NOTHING is confidential
when sent electronically

8. Why Is Email Etiquette
Important?
• We all interact with the printed word as though
it has a personality and that personality makes
positive and negative impressions upon us.
• Without immediate feedback your document
can easily be misinterpreted by your reader, so
it is crucial that you follow the basic rules of
etiquette to construct an appropriate tone.

9. The Elements of Email
Etiquette
• General format
• Writing long messages
• Attachments
• The curse of surprises
• Using a professional tone

10. General Format: Character
Spacing
• Try to keep your line length at 65
characters or less.
• If your message is likely to be forwarded,
keep it to 60 characters or less.
• Set your email preferences to
automatically wrap outgoing plain text
messages.