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Submitted to:
Miss Ravneet Kaur Tung
Submitted by:
Priya Trehan
Parul Dhingra
Rajiv
 Definition
 Purpose of listening
 Facts Of Listening
 Hearing And listening
 Why to be a good listener?
 Process of listening
 Types of listening
 Barriers
 How to be a good listener?
 Listening is the ability to understand and
respond effectively to oral communication.
 It is a psychological process which requires
more attention from the receiver.
 Every Good Conversation starts with Good
Listening.
 The primary purpose of listening is to
UNDERSTAND what the other person is
saying , not necessarily to AGREE with
him/her.
 A state of mind
 An intension to listen
 A method of understanding
 A process of clarifying and verifying
CLASSIFICATION OF LISTENING
 More than 35% of businesses think listening
is a top skill for success.
 Less than 2% of people have had formal
education with listening.
Writing
9%
Speaking
30% Reading
16%
Listening
45%
 Hearing: Hearing is With the Senses. Ears
pick up sound waves which are then
transported to your brain.
 Listening: Listening is with the mind.
Communication process and, to be successful,
is an active process.
 To be recognized and remember
 To feel valued
 To feel appreciated
 To feel respected
 To feel understood
 To feel comfortable about a want or need
WHY TO BE A GOOD LISTENER?
Understanding
Learning
Remembering
Recalling
Evaluating
Judging
Responding
Answering
Receiving
Hearing
 Ignoring listening
 Selective listening
 Empathetic listening
 Active listening
 Ignoring what the speaker say
completely.
 It is the worst type of listening.
 Listen only the portions of talk you want to
listen and don’t listen the other portions.
 It based on empathy.
 Here the listener
share the speaker his
emotions and feelings
and problems.
 The important type of listening.
 In active listening, the receiver tries to
understand what feelings, thoughts, &
beliefs are being communicated and accepts
it as the person’s own.
 Hearing
 Attending
 Interpreting
 Evaluating
 Remembering
 Responding
 Physiological Barrier
 Physical Barrier
 Attitudinal Barrier
 Cultural Barrier
 Lack Of Training
 Bad Listening Habits
 Stop Talking
 Think Before Talking
 Use Non Verbal Communication
 Take Notes
 Give Feedback
 L ook
 I nquire
 S ummarize
 T ake notes
 E ncourage
 N eutralize
Art of listening

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Art of listening

  • 1. Submitted to: Miss Ravneet Kaur Tung Submitted by: Priya Trehan Parul Dhingra Rajiv
  • 2.  Definition  Purpose of listening  Facts Of Listening  Hearing And listening  Why to be a good listener?  Process of listening  Types of listening  Barriers  How to be a good listener?
  • 3.  Listening is the ability to understand and respond effectively to oral communication.  It is a psychological process which requires more attention from the receiver.  Every Good Conversation starts with Good Listening.
  • 4.  The primary purpose of listening is to UNDERSTAND what the other person is saying , not necessarily to AGREE with him/her.
  • 5.  A state of mind  An intension to listen  A method of understanding  A process of clarifying and verifying
  • 7.  More than 35% of businesses think listening is a top skill for success.  Less than 2% of people have had formal education with listening.
  • 9.  Hearing: Hearing is With the Senses. Ears pick up sound waves which are then transported to your brain.  Listening: Listening is with the mind. Communication process and, to be successful, is an active process.
  • 10.  To be recognized and remember  To feel valued  To feel appreciated  To feel respected  To feel understood  To feel comfortable about a want or need WHY TO BE A GOOD LISTENER?
  • 12.  Ignoring listening  Selective listening  Empathetic listening  Active listening
  • 13.  Ignoring what the speaker say completely.  It is the worst type of listening.
  • 14.  Listen only the portions of talk you want to listen and don’t listen the other portions.
  • 15.  It based on empathy.  Here the listener share the speaker his emotions and feelings and problems.
  • 16.  The important type of listening.  In active listening, the receiver tries to understand what feelings, thoughts, & beliefs are being communicated and accepts it as the person’s own.
  • 17.  Hearing  Attending  Interpreting  Evaluating  Remembering  Responding
  • 18.  Physiological Barrier  Physical Barrier  Attitudinal Barrier  Cultural Barrier  Lack Of Training  Bad Listening Habits
  • 19.  Stop Talking  Think Before Talking  Use Non Verbal Communication  Take Notes  Give Feedback
  • 20.  L ook  I nquire  S ummarize  T ake notes  E ncourage  N eutralize

Editor's Notes

  1. Hearing--