Personal Information
Entreprise/Lieu de travail
Hamburg Area, Germany, Niedersachsen Germany
Secteur d’activité
Apparel / Fashion
Site Web
www.pro-accessio.de
À propos
Kai Altenfelder is founder and managing partner of pro accessio, a management consultancy for tech companies in start-up or change mode seeking for sustained economic growth.
He is an industry practitioner with more than twenty years of experience in building, leading and changing organisations, especially but not limited to service and support organisations. He has worked in aerospace, electronics, food, manufacturing, retail, software, transport and other industries.
While working in support, Kai successfully lead projects to re-engineer organisations in areas such as centralising and decentralising service operations, creating self-service web portals, implementing trouble ticket an...
Mots-clés
leadership
agile
kcs
knowledge management
itsm
service
shiftleft
support
knowledge centered service
communication
motivation
führung
veränderungsmanagement
itil
consumption gap
opensource
search early search often
searching is creating
topdesk
koln
service desk
creating value
sufficient-to-solve
selfservice
just-in-time
abundance
trust
demand-driven
innovation
capture in the workflow
lernende organisation
learn
share
serviec desk
kultur
solve loop
wissen als nebenprodukt der problemlösung
helpdesk
wissensmanagement
accountability
requirements
project
failure
stakeholder
roles
responsibility
theory
mythos
model
experts
young professionals
professionals
personalentwicklung
logische ebenen
persönlichkeitsprofil
aneignungsprozesse
zugangshinweise
sinnstiftung
methodenwechsel
kommunikation
authentisches verhalten
gruppenprozesse
emotionale beteiligung
metapher
lernen
seminar
training
hirngerecht
mehrdimensional
interaktionsaufgabe
flexibilität
dilemma
tqm
davenport
top down
simon
bottum up
bpm
oceb
bpmn
gpm
geschäftsprozesse
pro accessio
visual thinking
business model canvas
service design
wertaneignung
change management
service management
cebit 2012
attitude
culture
behaviour
organizational change
project management
komplexitt
maintenance
value added services
evolution
revolution
business model
Tout plus
Présentations
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Eric Schmidt
•
il y a 9 ans
Personal Information
Entreprise/Lieu de travail
Hamburg Area, Germany, Niedersachsen Germany
Secteur d’activité
Apparel / Fashion
Site Web
www.pro-accessio.de
À propos
Kai Altenfelder is founder and managing partner of pro accessio, a management consultancy for tech companies in start-up or change mode seeking for sustained economic growth.
He is an industry practitioner with more than twenty years of experience in building, leading and changing organisations, especially but not limited to service and support organisations. He has worked in aerospace, electronics, food, manufacturing, retail, software, transport and other industries.
While working in support, Kai successfully lead projects to re-engineer organisations in areas such as centralising and decentralising service operations, creating self-service web portals, implementing trouble ticket an...
Mots-clés
leadership
agile
kcs
knowledge management
itsm
service
shiftleft
support
knowledge centered service
communication
motivation
führung
veränderungsmanagement
itil
consumption gap
opensource
search early search often
searching is creating
topdesk
koln
service desk
creating value
sufficient-to-solve
selfservice
just-in-time
abundance
trust
demand-driven
innovation
capture in the workflow
lernende organisation
learn
share
serviec desk
kultur
solve loop
wissen als nebenprodukt der problemlösung
helpdesk
wissensmanagement
accountability
requirements
project
failure
stakeholder
roles
responsibility
theory
mythos
model
experts
young professionals
professionals
personalentwicklung
logische ebenen
persönlichkeitsprofil
aneignungsprozesse
zugangshinweise
sinnstiftung
methodenwechsel
kommunikation
authentisches verhalten
gruppenprozesse
emotionale beteiligung
metapher
lernen
seminar
training
hirngerecht
mehrdimensional
interaktionsaufgabe
flexibilität
dilemma
tqm
davenport
top down
simon
bottum up
bpm
oceb
bpmn
gpm
geschäftsprozesse
pro accessio
visual thinking
business model canvas
service design
wertaneignung
change management
service management
cebit 2012
attitude
culture
behaviour
organizational change
project management
komplexitt
maintenance
value added services
evolution
revolution
business model
Tout plus