By Janet Bardossi, LCSW and Nicole Corbin, LPC, CGAC II, CADC I, at May 2011 Oregon Problem Gambling Services Spring Training. Please contact presenters for use or sharing of presentation material.

1. The NIATx Model and Problem Gambling Treatment Reducing Paperwork Improving care

6. Four AIMS Reduce Waiting Times Reduce No-Shows Increase Admissions Increase Continuation

8. Can this model work for problem gambling treatment?

12. Reduce Paperwork

13. Reduce Paperwork--Eliminate Redundancy in Assessment Jackson

14. Reduce Paperwork by Using DT Form [Distance Treatment Form]

15. Reduce No Shows

16. Jackson Recovery Used Reminder Calls to Reduce No Shows

17. Counselors Used MI Skills to Increase Successful Discharge

25. Model for Improvement 3. What changes can we test that will result in an improvement? 1. What are we trying to accomplish? 2. How will we know that a change is an improvement? Act Plan Study Do

26. So can we do this in Oregon???

29. We started with a….

32. What we created….

33. Program Handbook

34. Required Paperwork

35. Overall

36. Intake/Assessment Time to Complete

37. Next goal- Get people in quicker

38. Average # of Days to 2 nd Appointment

39. The Big Goal Keep them coming back!

40. Show Rate to 2 nd Appointment

43. The role of data- easy and let’s you see what might not be obvious

44. Improved staff’s sense of ownership of paperwork- involved in the development and modification

49. THANKS!!!