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Building an Inclusive Product
by fmr Instacart Product Lead

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Building Inclusive Products
(and some tips on building products while being 100% remote!)
Gaurav Kumar
Former Product Lead at Instacart

Hi, I’m Gaurav!
● Product experience spanning healthcare
& life sciences, e-commerce
● Formerly at Instacart; built Rx delivery
from inception to nationwide scale
● Currently at Mahana; building
behavioral medicine apps
Connect with me on Linkedin

About this webinar
Inspired by 2020
● The COVID Pandemic
● Racial Injustice & Polarization
● Natural Disasters & Climate Change

Inclusion in Product - What and Why?
What is Inclusion?
○ Empathizing with the human problems & situations
○ Encouraging a diverse conversation
○ Making every story heard
Inclusion is empathizing with a diverse set of stories

Inclusion in Product - What and Why?
Why is Inclusion Important?
○ Empathy drives connection with the product
○ Diversity guides the product design
○ Stories are central to the product experience
Inclusion is important to validate the lived experience of others’

Building Inclusive Products - Key Learnings
● Listen - get comfortable with being the “note taker”
● Read - research, research, research
● Think - frame the problems, but do not judge
● Communicate - surround yourself with diverse voices
● Use your platform - as a PM, you have that privilege to rein it in
Your voice is an n of 1, get out there and get N!

Building Products as a Remote PM - Documentation
● ‘Product Brief’ - anything but brief! All conversations in one place
● ‘Team Priorities’ - simple ‘who, what, status’ doc for collaboration
● ‘Whiteboard in advance’ - many tools out there, but come prepared
● ‘Pre-read’ or ‘Silent-read’ - ahead of brainstorms/whiteboarding

Building Products as a Remote PM - Conversations
● ‘Swing by their desk’ - get quick chats with impromptu meetings
● ‘Be the concierge’ - Ask “How can I help you” on repeat
● ‘Rally behind the vote’ - for big groups/big decisions, 1:1’s are key
● ‘What’s your win this week?’ - get some positive ‘small talk’!
Product is the ‘glue’ between people & conversations

Wear a mask, avoid crowds & be safe.
Thank you!

www.productschool.com
Part-time Product Management Training Courses
and
Corporate Training