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www.productschool.com
Great PMs and Building Great
Relationships by McDonald’s Fmr PM
FREE INVITE
Join 35,000+ Product Managers on
COURSES
Product Management
Learn the skills you need to land a product manager job
COURSES
Coding for Managers
Build a website and gain the technical knowledge to lead software engineers
COURSES
Data Analytics for Managers
Learn the skills to understand web analytics, SQL and machine learning concepts
COURSES
Digital Marketing for Managers
Learn how to acquire more users and convert them into clients
COURSES
UX Design for Managers
Gain a deeper understanding of your users and deliver an exceptional end-to-end
experience
COURSES
Product Leadership for Managers
For experienced Product Managers looking to gain strategic skills needed for top leadership
roles
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Corporate Training
Level up your team’s product management skills
Speaker
Richard Mannion
McDonald’s
Former Product Manager
Hello!
I AM RICHARD MANNION
Product Manager with over 4 years experience and I am here
because I love to talk about product, share my experiences
and to meet people from the community.
You can find me at https://www.linkedin.com/in/rjmannion
11
Omnichannel platforms deployed to 20 countries
and available to 1.2m users
Responsive eCommerce platform – core driver of the
business
Great Product Managers, build
great relationships.
13
Remote
vs
Face to face
15
A day in the life of…
Business Analyst
16
Me, Product Owner,
BA
Scrum
team
Girlfriend
Work SMARTER, not HARDER...
17
Technology should be an ENABLER...
18
I hear you…
Sympathy goes a long way, understand their struggle
1
19
Stakeholder Matrix
20
Keep
Satisfied
Actively
engage
Monitor
Keep
informed
Interest/Availability
Influence
Know their struggles
21
Market
2018 Budget
Contribution
Engag
ement
Score
Incentive
Have
OL App
Commitment to
Global Solution
Conversations
Last
conversati
on
Market Expectations Considerations
1. US 54.49%
45%
Fred,
Campus,
Employee
Discounts Yes Yes
Want global solution,
however there are legal
blockers preventing them
from launching native app
10th
January
2019
Global will work with
them to remove legal
blockers
US Employee
law can vary per
state, separate
project team
required
2.
Ireland
1% 38%
Employee
Discounts,
Scheduling
No Yes
Initially stated they wanted
to launch, unsure of future
as they merged with UK.
22nd
Decembe
r 2018
Merged with UK,
need clarification
if they will
continue with
site
3.
France
7.27% 42%
Scheduling,
Employee
Discounts
No Yes
Want global solution,,
however there are legal
blockers preventing them
from launching
12th
January
2019
We will develop to
remove their legal
blockers
Solution can
integrate with their
scheduling
Extra budget
required
Background: US
22
The voice of the customer
Hello, is it me you’re looking for?
2
23
24
Create a culture of innovation
Disclaimer – this takes time and hard work, patience is a virtue
3
25
“
If you can’t explain it simply, you don’t
understand it well enough
- Albert Einstein
27
Thanks!
ANY QUESTIONS?
You can find me at
https://www.linkedin.com/in/rjmannion
28
www.productschool.com
Part-time Product Management, Coding, Data Analytics, Digital
Marketing, UX Design and Product Leadership courses in San
Francisco, Silicon Valley, New York, Santa Monica, Los Angeles,
Austin, Boston, Boulder, Chicago, Denver, Orange County,
Seattle, Bellevue, Washington DC, Toronto, London and Online

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