promapp Understand the role of process in digital transformation. What is digital transformation and what does it mean for different organizations? With so much information available it can be difficult to know where to start or why it's important. Transformation can have a huge impact on an organization. Knowing how to leverage process management will ensure it's a positive one. Digital transformation embraces the possibilities modern computing technology offers. By employing tools like cloud computing, organizations are discovering new opportunities to expand their market and communicate with customers, introducing new revenue streams and even exploring new business models.

1. Understand the role
of process in digital
transformation.
Jodie Korber, Managing Director
Lanrex
Sarah Mainprize, Account Executive
Promapp

2. Understand the role of process in
digital transformation
28 June 2018
Jodie Korber – Managing Director

3. Role of process in digital transformation
Agenda
• Concept of digital transformation
• What’s driving it?
• Digital transformation tactics
• Optimisation examples
• Digital transformation journey

4. Role of process in digital transformation
Digital Transformation
• Process of implementing new
technology that can change
the way we work
• It’s about redefining a business
strategy, and delivering customer
value, based on the potential of digital
technologies

5. Role of process in digital transformation
IDG: 2018 State of Digital Business Transformation

6. Role of process in digital transformation
Cloud technology is driving transformation
• New opportunities for market expansion
• New revenue streams
• New ways to communicate with
employees, customers and suppliers
• Most interestingly, for entirely new
business models

7. Role of process in digital transformation
Prototyping Made Easy

8. “Digital transformation begins
not with the technology, but
with your business itself”

9. Role of process in digital transformation
Optimisation
and Disruption

10. Role of process in digital transformation
Optimise
Business Unit Process Name Description Business Outcome
HR Hire to retain • Onboarding new employees
• Training
• Performance reviews
• Rewards
High-performing stable
workforce
Field Service Trade to Invoice • Work Orders
• Onsite Work
• Invoicing
Profitable business
Applying technology to existing business processes and models to make
them run more efficiently.

11. Role of process in digital transformation
Field Service Process

12. Role of process in digital transformation
Problems and Pain points
• Lots of data entry and data duplication
• Great potential to miss SLAs
• No single schedule – low billable utilisation
• Handwritten paperwork (super hard to read), more data entry
• Weeks to raise a single invoice – trade to invoice to cash
• No customer visibility

13. Role of process in digital transformation
Trade to Invoice - transformed

14. Role of process in digital transformation
Trade to Invoice – Key Business Outcomes
• Increase profitability
– Reduce admin and overhead processing work
– Improve billable utilisation of trades from 60% to 85%
– Reduced by half time from trade to invoice to cash in bank
• Provide the ultimate customer experience
– Proactive alerting of faults and automatic response
– Timely and accurate status updates via app
– Real-time reporting on demand

15. Role of process in digital transformation
Collaboration in a Traditional Workplace
• Collaboration can be slow, and
laborious
• Death by email
• Need to be working in the same
location
• Meetings often need to be
scheduled well in advance
On average, employees attend 62
meetings every month, 50% of which
are considered to be a waste of
time.

16. Role of process in digital transformation
When digging a little deeper into why:

17. Role of process in digital transformation
New forms of collaboration in the Digital Workplace
• Real-time collaboration
• Instant Chat
• Virtual meetings with attendees
logging in from various locations
• Invite colleagues into the meeting
at a click of a button
• Share files exactly as you would if
present in the same room

18. Role of process in digital transformation
Disrupt, or be disrupted
• How is your business model being reshaped
in the digital era?
• Disruption starts with identifying the
customer problems to solve
• The capabilities, products and technology
you need will follow

19. Role of process in digital transformation

20. Role of process in digital transformation
Summary
• Digital transformation is about redefining a business
strategy, and delivering customer value, based on the
potential of digital technologies.
• Begin with the business: it’s strategy, goals and above
all, its processes.
• It’s not a one-time event, it’s a journey.

21. Questions?
www.promapp.com