Building a successful victim support service – experiences from Scotland
Presentation by Frida Wheldon, Head of Policy, Victim Support Europe in conference "Supporting Victims of Crime in Latvia – Possibilities and Challenges" organised by Centre for Public Policy PROVIDUS on February 21-22, 2013 in Riga. Conference was organized in project "Conference is organized within framework of project Response to Crime Latvia and Beyond”. Further information about project: http://www.providus.lv/public/26862.html Further information about conference: http://www.providus.lv/upload_file/Projekti/Kriminalitesibas/Victim%20support/Conference_web.pdf -------- Prezentācija "Kā palīdzēšana noziedzīgos nodarījumos cietušajiem palīdz Skotijai – jauna perspektīva Latvijai" (Frida Wheldon, Organizācijas „Atbalsts cietušajiem Eiropā” politikas nodaļas vadītāja) konferencē "Atbalsta sistēma noziedzīgos nodarījumos cietušajiem – Latvijas iespējas un izaicinājumi". Konference tika organizēta 2013.gada 21.-22.februārī Rīgā projekta "Atbalsta sistēma noziegumos cietušajiem - Latvijā un citur" ietvaros. Plašāka informācija par projektu: http://www.providus.lv/public/27560.html Plašāka informācija par konferenci: http://www.providus.lv/public/27812.html
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Building a successful victim support service – experiences from Scotland
- 1. Frida Wheldon Building a successful victim support service – experiences from Scotland Conference is organized within project “Support for Victims of Crime: Substantial or Nominal. Latvia and Beyond”. Project is financed by European Union #cietušiem // #victimslatvia // @providus
- 2. History • 1974 – victim support starts in Bristol • 1978 - National Association of Victim Support schemes • 1981 – first Scottish victim support scheme • 1985 – Victim Support Scotland established
- 3. Victim Support Scotland 2012 • 92.000 victims • 100.000 witnesses • 300.000 contacts with victims and witnesses • €5 million in criminal injuries compensation
- 4. Structure of organisation • Victim Service – every local authority – Referrals from Police, other org. and self-referrals – Emotional, practical, financial support, crime prevention, information and advice – Accessed immediately following crime and beyond • Witness Service – every sheriff and high court – Referrals from Prosecution and in court – Practical information, moral support and reassurance – On the day of trial (familiarisation visit) • National office – Advocacy – advance needs and rights of victims/witnesses – Increase knowledge – research, training, proactive out-reach – Communication – publications and information material
- 5. Factors to bear in mind • Vision focus on outcomes for victims • Scope wide enough to deal with all victims’ needs • Referrals • Needs assessment - tailor services to meet need • Method of service provision
- 6. Challenges – Funding – Fragmentation – Uniform quality standards – Referrals – Data protection – Duration of support (short-term/long-term) – Volunteer/staff – training and expectations – Generic/specific – recognise need without creating hierarchy
- 7. Summary • How will victims access your service? (referrals) • What kind of services will you offer? (minimum standards) • How will you get the skills to provide this service? (Training and behaviours) • How will you interact with victims? (needs’ assessment, user feedback, open dialogue) • Stronger together (value of partnerships)
- 8. Thank you! Frida Wheldon Head of Policy, Victim Support Europe Frida.Wheldon@victimsupportsco.org.uk