The document discusses how to view a business through its processes rather than departments, and presents a hierarchy for documenting these processes through policies, procedures, activities, work instructions, forms, and databases. It also introduces swimming lane charts to illustrate roles and activities within procedures and provides examples of how topics would be represented within a documentation system.
32. Shakespeare play analogy
Activities
1. Interview client and prepare quote
Installation Sales Consultant:
1. Interviews client (see Interview client (new installation) )
2. (If the client has no plan) conducts a site visit (see Conduct site visit for quote)
3. Requests a hazard identification and risk assessment for the project (see Identify
hazard and assess risk)
4. Prepares the quote draft (see Design installation )
5. Sends quote draft to the Sales Administrator for publishing
6. Sends the quote to the Sales Manager for authorisation
2. Publish evaluation
Sales Administrator:
1. Publishes and records the quote (see Publish and record quote )
2. …