SSSC Prototyping Workshop

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SSSC Prototyping Workshop

  1. 17/09/2012 © 100%Open 2011 1Workforce of the FuturePrototyping Workshop, 17/18 Sept 2012
  2. 17 September 2012 © 100%Open 2012 2Why are we here? Collaborative innovation Longer term thinking Individuals influencing future policy, processes and practice Better outcomes
  3. 17 September 2012 © 100%Open 2012 3Objective • At this event we will together agree and develop 5-8 new prototype services that address some or all of the four big workforce challenges that we identified in the explore phase • 20 ideas for the prototypes have been sourced through 100open.ideascale.com.
  4. 17 September 2012 © 100%Open 2012 4Four interesting questions 1. How can we demonstrate the difference that social services make? 2. What can social service workers do to better involve communities to prevent problems and find solutions? 3. How do we equip social service workers to provide truly person-centred services? 4. What can be done to work collaboratively with other professions without losing the unique contribution that social services bring?
  5. 17 September 2012 © 100%Open 2012 5Workforce of the FutureCrowdsourcing website
  6. 17 September 2012 © 100%Open 2012 6Highly engaged community • Community of 649 users • 107 ideas • 1589 votes • 680 comments • 10% of you here today!
  7. 01/08/2012 © 100%Open 2012 7100%Open core process Explore Extract EnactDefine Interesting Questions, generate Develop the best ideas into investable Create prototypes, embark on the many viable ideas propositions, form partnerships route to market
  8. 17 September 2012 © 100%Open 2012 8Objective • These prototypes will have the potential to move to the next phase of Workforce of the Future, in which SSSC and IRISS support project teams to deliver and evaluate pilots • Leading up to another Workforce of the Future event Monday 10th December with the Minister for Children. • The process will conclude in March 2013 with recommendations for ongoing development.
  9. 17 September 2012 © 100%Open 2012 9Prototyping workshop agenda - day 1 10:00 Idea briefing 11:00 Team formation 11:15 User personas 12:30 Lunch 13:30 User persona feedback 14:15 Business case breakout 1 15:00 Coffee break 15:30 Business case breakout 2 17:00 Winning ideas 17:30 Close
  10. 17 September 2012 © 100%Open 2012 10Meet Steve! #workforceotf http://www.amplified10.co m/workforce-of-the-future/
  11. 17 September 2012 © 100%Open 2012 11Idea briefing
  12. 17 September 2012 © 100%Open 2012 12Superteam 1 ideas Person centred
  13. 17 September 2012 © 100%Open 2012 13Moragc (n/a) Centre person planning- have all individuals input to the care. Have a wide group of people input to shape care as they are the people needing to use the services.
  14. 17 September 2012 © 100%Open 2012 14 Centre person planning - have all individualsinput to the care. Practical Pioneering Productiveas the care inspectors then in the true meaning then care would meetdon’t concentrate on the of center planning the todays changing needs .practical assistance it most important peoplewould seem only the paper would be involved.work in offices which isn’twhat the individual needsin their home ororganisation.
  15. 17 September 2012 © 100%Open 2012 15Michael Grant (n/a) Dementia Diary A short visual recording to allow a reference to the person diagnosed with Dementia.
  16. 17 September 2012 © 100%Open 2012 16Dementia diary Practical Pioneering ProductiveThis can be carried out The recordings would Providing training on theeasily by family members greatly improve dementia person and theiror a video booth could be training as the effects of life/family historyset up either connected the illness would be seen promotes truly personwith the health centre or by staff before the centred care as it allowsSocial Services. individual progesses to the carers to become more later stages of Dementia. empathetic.
  17. 17 September 2012 © 100%Open 2012 17Joyce Lorimer Supervision Matters Making supervision outcome-focused and person-centred
  18. 17 September 2012 © 100%Open 2012 18Supervision matters Practical Pioneering ProductiveSupervision must move Reinforces the It would encourage andaway from being an relationship between support new ways ofadministrative function, practitioners and their line thinking and working.this move should generate managers as a learning Being outcome-focusednew solutions to and development tool and person-centred mustproblems. No additional be at the heart of practice.time requirements just a What better way to startchange in focus. than in the workers supervision?
  19. 17 September 2012 © 100%Open 2012 19Janis Johnson Communicate using Skype Skype would be a good communication tool. Links me to other agencies within communities
  20. 17 September 2012 © 100%Open 2012 20Communicate using Skype Practical Pioneering ProductiveThis would be practical This is not a new idea It is fast and would bebecause it would be less Skype keeps people in more effective if it linkstime consuming and touch on a daily basis but me to a childs healthwould provide a direct link it would be pioneering to visitor or a family socialto other social service link agencies together who worker.workers who link with work in the heart of thenurseries. community.
  21. 17 September 2012 © 100%Open 2012 21Cherlene Odonnell Link Inductions to the National Occupational Standards For Social Care Staff to be inducted in relation to the NOS.
  22. 17 September 2012 © 100%Open 2012 22Link Inductions to the National OccupationalStandards Practical Pioneering ProductiveTo know what’s required Create a direct link to the To give staff clearfrom the onset, be more NOS, and VQs.It will guidelines on health andaware of holistic increase the standard of social care values rightapproach. See the person care, workers be more from the start of theirand not just the task, to reflective. when they come careers. It will give them ahave more knowledge and to do their VQ they will good knowledge base ofmore responsibility already practicing to the the requirements of thetherefore will feel more required standard. NCS and SSSC Codes ofvalued. practice.
  23. 17 September 2012 © 100%Open 2012 23Superteam 2 ideas Collaborative working
  24. 17/09/2012 © 100%Open 2010 24Lara Burton Develop Skills and Tools to Share Existing Knowledge Effectively. Promote SSKS a platform that provides access to and shares many information and learning materials.
  25. 17 September 2012 © 100%Open 2012 25Develop Skills and Tools to Share ExistingKnowledge Effectively Practical Pioneering ProductiveDevelop the skills and Social service workers also Join up existingunderstanding of what become knowledge knowledge and resourcesresources are available to workers. more effectively. Sharingshare knowledge. Use knowledge means we canwhat we have more avoid duplication andeffectively. A pilot project learn from others aboutwould help achieve this. what works.
  26. 17/09/2012 © 100%Open 2010 26Billy Swan Common Degree Modules and Shared Induction Foundation modules in professional degree programmes and joint induction upon qualification.
  27. 17 September 2012 © 100%Open 2012 27Common Degree Modules and Shared Induction Practical Pioneering ProductiveIt would embed key It would be endorsed by It would break downlearning with degree regulatory bodies for perceived barriers andprogrammes and would different professions and contribute to a sharedsupport the integration be a statement of understanding of the roleagenda. commitment to joint of different professionals. working.
  28. 17/09/2012 © 100%Open 2010 28Calum Strathie/ Surinder Kaur Collaborating with Service Users Achieving a strengths based, empowering approach through working collaboratively with service users.
  29. 17 September 2012 © 100%Open 2012 29Collaborating with Service Users Practical Pioneering ProductiveThis would not require This would revise and If change is the name ofadditional training or equalise the nature of the the game, and resistancesupport, but would adapt practitioner/service user to change is commonlywhat is in place already. It relationship. Places the experienced byis the approach that can service user more practitioners, we need tobe changed - learn from centrally and actively in need to consider a trulyself, each other and the the change process as strengths-basedservice user. partners in change. approach.
  30. 17/09/2012 © 100%Open 2010 30Donald McKinnon Time Banking Exchanging learning, expertise and knowledge, in and between agencies and communities.
  31. 17 September 2012 © 100%Open 2012 31Time Banking Practical Pioneering ProductiveIt builds on existing skill, Not common across the It harnesses and sharesfosters co-operation and sector, can be applied in existing skills in the sectorshares and exchanges local communities. -every hour given can belearning. exchanged and it builds on co-operation.
  32. 17/09/2012 © 100%Open 2010 32Maggie Simpson/Cheryl B Integrating the Early Years Workforce/Recognise skills of Early years workers Early years workers to be fully accepted within the social services workforce /Raise profile of Early years workers and recognise their contribution to multi-disciplinary working
  33. 17 September 2012 © 100%Open 2012 33Integrating the Early Years Workforce/Recogniseskills of Early years workers Practical Pioneering Productivepractical as with so many pioneering as it would productive as they work atof them you can’t afford fully demonstrate the real the start of childrens livesnot to integrate them extent and value of the and need to be fully social services workforce recognised to allow for transitions to otherIt would ensure that the servicesskills of these workers are It would contribute to thevalued and utilised. early years framework development Currently the sector is undervalued
  34. 17 September 2012 © 100%Open 2012 34Superteam 3 ideas Problem prevention
  35. 17 September 2012 © 100%Open 2012 35Francis Scott (n/a) Online National Electronic Rota System One stop rota system that can be used throughout the country adhering to the same national standards
  36. 17 September 2012 © 100%Open 2012 36Online National Electronic Rota System Practical Pioneering ProductiveThis problem is endemic There are no specific rota This will save staffwithin education, social systems that have been spending hours compilingand health care. It would recognised as a standard and altering rotas usingfree up wasted staff hours barer throughout the present, unstandardisedto be used in face to face education and care sector rota systems.practical caring. and could be quality measured against a national standard.
  37. 17 September 2012 © 100%Open 2012 37marting (n/a) Living wage Contractual requirement for providers to meet living wage of £7.20 per hour for social care staff.
  38. 17 September 2012 © 100%Open 2012 38Living wage Practical Pioneering Productiveaffords people This idea lifts many social independent study ofopportunity to provide for care employees out of implementing Livingthemselves and their poverty ,recognise Wage policy found morefamilies. complexity and than 80% of employers50% of employees feel commitment of the believe it had enhancedmore willing to implement workforce, rewarding quality of work whilechanges in working carers in similar way as absenteeism had fallen bypractices and require other better paid 25%fewer concessions to effect industries.change
  39. 17 September 2012 © 100%Open 2012 39Joyce Lorimer (Wendy Hinnie) Pop up offices Social Workers should be present and visible within the communities they serve.
  40. 17 September 2012 © 100%Open 2012 40Pop up offices Practical Pioneering ProductiveMay allow better Moving away from large Puts social workers intopreventative work, more offices that are removed in places where peoplecontact with hard to reach every sense from the gather and raises thegroups. people we support. public profile of anBetter networking and underacknowledgedimproved relationships profession.within communities.
  41. 17 September 2012 © 100%Open 2012 41Isobel McCarthy Ask people who use services Ask for feedback and use it to inform service improvements. It works!
  42. 17 September 2012 © 100%Open 2012 42Ask people who use services Practical Pioneering ProductiveIt can be applied to every it is really basic but for Peoples needs andservice. some reason people have expectations change. The stopped doing this. It also more we seek and use allows front line workforce feedback to inform to recognise how they can developments the better directly influence the our services will be. strategic direction.
  43. 17 September 2012 © 100%Open 2012 43Suzanne Brander Truly preventative approach Research into brain development and the effects of abuse and neglect. How this can inform practice.
  44. 17 September 2012 © 100%Open 2012 44Truly preventative approach Practical Pioneering ProductiveIt could be part of their If research informs policy If the knowledge wasPSE sessions which I and from this comes shared in our secondaryunderstand are part of implemented strategies schools young peoplecurriculum already. this could be the key to would become aware of breaking the cycle of their responsibilities in abuse. terms of the brain development and subsequent life chances of their children.
  45. 17 September 2012 © 100%Open 2012 45Superteam 4 ideas Demonstrate the difference
  46. 17/09/2012 © 100%Open 2010 46claire (n/a) Measurable Outcomes By all services using measurable outcomes, such as Outcomes Star or any other similar model.
  47. 17 September 2012 © 100%Open 2012 47Measurable outcomes Practical Pioneering ProductiveIt is simple, easy to train Because different teams Everyone would befor staff, easy for Service are trying to achieve singing from the sameUsers to access and use different aspects of change songsheet, for possibly theand is demonstrably for the same Service User, first time, ever! Itmeasurable this would join them up! promotes multidisciplinary work, is measurable and owned by the Service Users
  48. 17/09/2012 © 100%Open 2010 48Malcolm Christie Social Pedagogy - recapture the joy of what we do? Training that promotes that relationships are the centre of our profession and make life rewarding.
  49. 17 September 2012 © 100%Open 2012 49Social Pedagogy-recapture the joy of what we do? Practical Pioneering ProductiveIt is a hands on approach It promotes risk, instead Pedagogy complementswhich shows and of risk averseness! other theories, styles anddemonstrates that we do Questioning modern methods but focuses onnot turn up with a set of health and safety e.g the holistic learning, withkeys to work we arrive to risks of letting a child head, heart and hands.share the young persons climb a tree are less thanlife space giving them the the risks to theirimportance they deserve development if they dont.
  50. 17/09/2012 © 100%Open 2010 50Ghael Paterson Industry Chartermark Develop logo to be displayed in care centres illustrating the skilled & regulated workers in situ.
  51. 17 September 2012 © 100%Open 2012 51Industry Chartermark Practical Pioneering ProductiveEasy for service users to Chartermark in industry Pride in practitionersrecognise and be familiar use it why not SSSC. knowing they are valued.with.
  52. 17/09/2012 © 100%Open 2010 52Yvette Burgess Planning support and charting progress in housing support Better Futures is a system for measuring individual progress and assists in demonstrating impact.
  53. 17 September 2012 © 100%Open 2012 53Planning support and charting progress inhousing support Practical Pioneering ProductiveBetter Futures has already The range of aspects of life The system provides a wayshown itself to be of the system deals with is for individuals to setpractical assistance to broad so it can be used measurable targets and aservices and those using across a wide variety of straight forward way ofthem. services and situations. charting change or stability.
  54. 17/09/2012 © 100%Open 2010 54Marie Ross In service days In service days throughout the year for all social service workers to come together.
  55. 17 September 2012 © 100%Open 2012 55In service days Practical Pioneering ProductiveThis would be practical All staff within each social An opportunity for allbecause it would be easy service sector have in social service works toto set up. service days/or they work in conjunction with should have. But not all each other. social service workers have certain dates that they all come together.
  56. 17 September 2012 © 100%Open 2012 56Team formation Team formation
  57. 17 September 2012 © 100%Open 2012 57User personas User personas
  58. 17 September 2012 © 100%Open 2012 58Idea briefing
  59. 17 September 2012 © 100%Open 2012 59Business case breakout Business case breakout
  60. 17 September 2012 © 100%Open 2012 60Business case breakout
  61. 17 September 2012 © 100%Open 2012 61Winning ideas Winning ideas
  62. 17 September 2012 © 100%Open 2012 62Prototyping workshop agenda – day 2 9:00 Introduction and recap 9:30 Team formation 10:30 User journeys 12:00 User journey present back 12:30 Lunch 13:30 Prototyping breakout 1 14:30 Coffee break 15:00 Prototyping breakout 2 16:00 Present back and judging 17:00 Close
  63. 17 September 2012 © 100%Open 2012 63How we will judge the prototypes Practical Pioneering ProductiveHow easy and fast it would it be to How new and different is this Would tackling this brief have aimplement a solution to this brief? approach? direct effect on workforce improvement and therefore better outcomes for service users Marks out of 10 Marks out of 10 Marks out of 10
  64. 17/09/2012 © 100%Open 2011 64Workforce of the FuturePrototyping Workshop, 17/18 Sept 2012

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