Developing Skills and Tools to Share Existing Knowledge Effectively

17/09/2012 © 100%Open 2011 1

Workforce of the Future
Prototyping Workshop, 17/18 Sept 2012

17 September 2012 © 100%Open 2012 2
Why are we here?

Collaborative innovation
Longer term thinking

Individuals influencing
future policy, processes and
practice
Better outcomes

17 September 2012 © 100%Open 2012 3
Objective

• At this event we will together agree and
develop 5-8 new prototype services that
address some or all of the four big
workforce challenges that we identified in
the explore phase
• 20 ideas for the prototypes have been
sourced through 100open.ideascale.com.

17 September 2012 © 100%Open 2012 4
Four interesting questions

1. How can we demonstrate the difference
that social services make?
2. What can social service workers do to
better involve communities to prevent
problems and find solutions?
3. How do we equip social service workers
to provide truly person-centred services?
4. What can be done to work
collaboratively with other professions
without losing the unique contribution that
social services bring?

17 September 2012 © 100%Open 2012 5
Crowdsourcing website

17 September 2012 © 100%Open 2012 6
Highly engaged community

• Community of 649 users
• 107 ideas
• 1589 votes
• 680 comments
• 10% of you here today!

01/08/2012 © 100%Open 2012 7
100%Open core process

Explore Extract Enact

Define Interesting Questions, generate Develop the best ideas into investable Create prototypes, embark on the
many viable ideas propositions, form partnerships route to market

17 September 2012 © 100%Open 2012 8
Objective

• These prototypes will have the potential to
move to the next phase of Workforce of the
Future, in which SSSC and IRISS support
project teams to deliver and evaluate pilots
• Leading up to another Workforce of the
Future event Monday 10th December with
the Minister for Children.
• The process will conclude in March 2013
with recommendations for ongoing
development.

17 September 2012 © 100%Open 2012 9
Prototyping workshop agenda - day 1

10:00 Idea briefing
11:00 Team formation
11:15 User personas
12:30 Lunch
13:30 User persona feedback
14:15 Business case breakout 1
15:00 Coffee break
15:30 Business case breakout 2
17:00 Winning ideas
17:30 Close

17 September 2012 © 100%Open 2012 10
Meet Steve!

#workforceotf
http://www.amplified10.co
m/workforce-of-the-future/

17 September 2012 © 100%Open 2012 11
Idea briefing

17 September 2012 © 100%Open 2012 12
Superteam 1 ideas

Person centred

17 September 2012 © 100%Open 2012 13
Moragc (n/a)

Centre person planning-
have all individuals input to
the care.
Have a wide group of people input to shape care
as they are the people needing to use the
services.

17 September 2012 © 100%Open 2012 14
Centre person planning - have all individuals
input to the care.

Practical Pioneering Productive

as the care inspectors then in the true meaning then care would meet
don’t concentrate on the of center planning the todays changing needs .
practical assistance it most important people
would seem only the paper would be involved.
work in offices which isn’t
what the individual needs
in their home or
organisation.

17 September 2012 © 100%Open 2012 15
Michael Grant (n/a)

Dementia Diary
A short visual recording to allow a reference to
the person diagnosed with Dementia.

17 September 2012 © 100%Open 2012 16
Dementia diary


This can be carried out The recordings would Providing training on the
easily by family members greatly improve dementia person and their
or a video booth could be training as the effects of life/family history
set up either connected the illness would be seen promotes truly person
with the health centre or by staff before the centred care as it allows
Social Services. individual progesses to the carers to become more
later stages of Dementia. empathetic.

17 September 2012 © 100%Open 2012 17
Joyce Lorimer

Supervision Matters
Making supervision outcome-focused and
person-centred

17 September 2012 © 100%Open 2012 18
Supervision matters


Supervision must move Reinforces the It would encourage and
away from being an relationship between support new ways of
administrative function, practitioners and their line thinking and working.
this move should generate managers as a learning Being outcome-focused
new solutions to and development tool and person-centred must
problems. No additional be at the heart of practice.
time requirements just a What better way to start
change in focus. than in the worker's
supervision?

17 September 2012 © 100%Open 2012 19
Janis Johnson

Communicate using Skype
Skype would be a good communication tool.
Links me to other agencies within communities

17 September 2012 © 100%Open 2012 20
Communicate using Skype


This would be practical This is not a new idea It is fast and would be
because it would be less Skype keeps people in more effective if it links
time consuming and touch on a daily basis but me to a childs health
would provide a direct link it would be pioneering to visitor or a family social
to other social service link agencies together who worker.
workers who link with work in the heart of the
nurseries. community.

17 September 2012 © 100%Open 2012 21
Cherlene O'donnell

Link Inductions to the
National Occupational
Standards
For Social Care Staff to be inducted in relation to
the NOS.

17 September 2012 © 100%Open 2012 22
Link Inductions to the National Occupational
Standards


To know what’s required Create a direct link to the To give staff clear
from the onset, be more NOS, and VQ's.It will guidelines on health and
aware of holistic increase the standard of social care values right
approach. See the person care, workers be more from the start of their
and not just the 'task', to reflective. when they come careers. It will give them a
have more knowledge and to do their VQ they will good knowledge base of
more responsibility already practicing to the the requirements of the
therefore will feel more required standard. NCS and SSSC Codes of
valued. practice.

17 September 2012 © 100%Open 2012 23
Superteam 2 ideas

Collaborative working

17/09/2012 © 100%Open 2010 24
Lara Burton

Develop Skills and Tools to
Share Existing Knowledge
Effectively.
Promote SSKS a platform that provides access to
and shares many information and learning
materials.

17 September 2012 © 100%Open 2012 25
Develop Skills and Tools to Share Existing
Knowledge Effectively


Develop the skills and Social service workers also Join up existing
understanding of what become knowledge knowledge and resources
resources are available to workers. more effectively. Sharing
share knowledge. Use knowledge means we can
what we have more avoid duplication and
effectively. A pilot project learn from others about
would help achieve this. what works.

17/09/2012 © 100%Open 2010 26
Billy Swan

Common Degree Modules
and Shared Induction
Foundation modules in professional degree
programmes and joint induction upon
qualification.

17 September 2012 © 100%Open 2012 27
Common Degree Modules and Shared Induction


It would embed key It would be endorsed by It would break down
learning with degree regulatory bodies for perceived barriers and
programmes and would different professions and contribute to a shared
support the integration be a statement of understanding of the role
agenda. commitment to joint of different professionals.
working.

17/09/2012 © 100%Open 2010 28
Calum Strathie/ Surinder Kaur

Collaborating with Service
Users
Achieving a strengths based, empowering
approach through working collaboratively with
service users.

17 September 2012 © 100%Open 2012 29
Collaborating with Service Users


This would not require This would revise and If change is the name of
additional training or equalise the nature of the the game, and resistance
support, but would adapt practitioner/service user to change is commonly
what is in place already. It relationship. Places the experienced by
is the approach that can service user more practitioners, we need to
be changed - learn from centrally and actively in need to consider a truly
self, each other and the the change process as strengths-based
service user. partners in change. approach.

17/09/2012 © 100%Open 2010 30
Donald McKinnon

Time Banking
Exchanging learning, expertise and knowledge,
in and between agencies and communities.

17 September 2012 © 100%Open 2012 31
Time Banking


It builds on existing skill, Not common across the It harnesses and shares
fosters co-operation and sector, can be applied in existing skills in the sector
shares and exchanges local communities. -every hour given can be
learning. exchanged and it builds on
co-operation.

17/09/2012 © 100%Open 2010 32
Maggie Simpson/Cheryl B

Integrating the Early Years
Workforce/Recognise skills
of Early years workers
Early years workers to be fully accepted within
the social services workforce /Raise profile of
Early years workers and recognise their
contribution to multi-disciplinary working

17 September 2012 © 100%Open 2012 33
Integrating the Early Years Workforce/Recognise
skills of Early years workers


practical as with so many pioneering as it would productive as they work at
of them you can’t afford fully demonstrate the real the start of children's lives
not to integrate them extent and value of the and need to be fully
social services workforce recognised to allow for
transitions to other
It would ensure that the services
skills of these workers are It would contribute to the
valued and utilised. early years framework
development Currently the sector is
undervalued

17 September 2012 © 100%Open 2012 34
Superteam 3 ideas

Problem prevention

17 September 2012 © 100%Open 2012 35
Francis Scott (n/a)

Online National Electronic
Rota System
One stop rota system that can be used
throughout the country adhering to the same
national standards

17 September 2012 © 100%Open 2012 36
Online National Electronic Rota System


This problem is endemic There are no specific rota This will save staff
within education, social systems that have been spending hours compiling
and health care. It would recognised as a standard and altering rotas using
free up wasted staff hours barer throughout the present, unstandardised
to be used in face to face education and care sector rota systems.
practical caring. and could be quality
measured against a
national standard.

17 September 2012 © 100%Open 2012 37
marting (n/a)

Living wage
Contractual requirement for providers to meet
living wage of £7.20 per hour for social care
staff.

17 September 2012 © 100%Open 2012 38
Living wage


affords people This idea lifts many social independent study of
opportunity to provide for care employees out of implementing Living
themselves and their poverty ,recognise Wage policy found more
families. complexity and than 80% of employers
50% of employees feel commitment of the believe it had enhanced
more willing to implement workforce, rewarding quality of work while
changes in working carers in similar way as absenteeism had fallen by
practices and require other better paid 25%
fewer concessions to effect industries.
change

17 September 2012 © 100%Open 2012 39
Joyce Lorimer (Wendy Hinnie)

Pop up offices
Social Workers should be present and visible
within the communities they serve.

17 September 2012 © 100%Open 2012 40
Pop up offices


May allow better Moving away from large Puts social workers into
preventative work, more offices that are removed in places where people
contact with hard to reach every sense from the gather and raises the
groups. people we support. public profile of an
Better networking and underacknowledged
improved relationships profession.
within communities.

17 September 2012 © 100%Open 2012 41
Isobel McCarthy

Ask people who use services
Ask for feedback and use it to inform service
improvements. It works!

17 September 2012 © 100%Open 2012 42
Ask people who use services


It can be applied to every it is really basic but for People's needs and
service. some reason people have expectations change. The
stopped doing this. It also more we seek and use
allows front line workforce feedback to inform
to recognise how they can developments the better
directly influence the our services will be.
strategic direction.

17 September 2012 © 100%Open 2012 43
Suzanne Brander

Truly preventative approach
Research into brain development and the effects
of abuse and neglect. How this can inform
practice.

17 September 2012 © 100%Open 2012 44
Truly preventative approach


It could be part of their If research informs policy If the knowledge was
PSE sessions which I and from this comes shared in our secondary
understand are part of implemented strategies schools young people
curriculum already. this could be the key to would become aware of
breaking the cycle of their responsibilities in
abuse. terms of the brain
development and
subsequent life chances of
their children.

17/09/2012 © 100%Open 2010 46
claire (n/a)

Measurable Outcomes
By all services using measurable outcomes, such
as Outcomes Star or any other similar model.

17 September 2012 © 100%Open 2012 47
Measurable outcomes


It is simple, easy to train Because different teams Everyone would be
for staff, easy for Service are trying to achieve singing from the same
Users to access and use different aspects of change songsheet, for possibly the
and is demonstrably for the same Service User, first time, ever! It
measurable this would join them up! promotes
multidisciplinary work, is
measurable and owned by
the Service Users

17/09/2012 © 100%Open 2010 48
Malcolm Christie

Social Pedagogy - recapture
the joy of what we do?
Training that promotes that relationships are
the centre of our profession and make life
rewarding.

17 September 2012 © 100%Open 2012 49
Social Pedagogy-recapture the joy of what we do?


It is a hands on approach It promotes risk, instead Pedagogy complements
which shows and of risk averseness! other theories, styles and
demonstrates that we do Questioning modern methods but focuses on
not turn up with a set of health and safety e.g the holistic learning, with
keys to work we arrive to risks of letting a child 'head, heart and hands'.
share the young persons climb a tree are less than
'life space' giving them the the risks to their
importance they deserve development if they don't.

17/09/2012 © 100%Open 2010 50
Ghael Paterson

Industry Chartermark
Develop logo to be displayed in care centres
illustrating the skilled & regulated workers in
situ.

17 September 2012 © 100%Open 2012 51
Industry Chartermark


Easy for service users to Chartermark in industry Pride in practitioners
recognise and be familiar use it why not SSSC. knowing they are valued.
with.

17/09/2012 © 100%Open 2010 52
Yvette Burgess

Planning support and
charting progress in housing
support
Better Futures is a system for measuring
individual progress and assists in demonstrating
impact.

17 September 2012 © 100%Open 2012 53
Planning support and charting progress in
housing support


Better Futures has already The range of aspects of life The system provides a way
shown itself to be of the system deals with is for individuals to set
practical assistance to broad so it can be used measurable targets and a
services and those using across a wide variety of straight forward way of
them. services and situations. charting change or
stability.

17/09/2012 © 100%Open 2010 54
Marie Ross

In service days
In service days throughout the year for all social
service workers to come together.

17 September 2012 © 100%Open 2012 55
In service days


This would be practical All staff within each social An opportunity for all
because it would be easy service sector have in social service works to
to set up. service days/or they work in conjunction with
should have. But not all each other.
social service workers
have certain dates that
they all come together.

17 September 2012 © 100%Open 2012 62
Prototyping workshop agenda – day 2

9:00 Introduction and recap
9:30 Team formation
10:30 User journeys
12:00 User journey present back
12:30 Lunch
13:30 Prototyping breakout 1
14:30 Coffee break
15:00 Prototyping breakout 2
16:00 Present back and judging
17:00 Close

17 September 2012 © 100%Open 2012 63
How we will judge the prototypes


How easy and fast it would it be to How new and different is this Would tackling this brief have a
implement a solution to this brief? approach? direct effect on workforce
improvement and therefore better
outcomes for service users

Marks out of 10 Marks out of 10 Marks out of 10

Developing Skills and Tools to Share Existing Knowledge Effectively

Recommandé

Recommandé

Contenu connexe

Tendances

Tendances (20)

En vedette

En vedette (8)

Similaire à Developing Skills and Tools to Share Existing Knowledge Effectively

Similaire à Developing Skills and Tools to Share Existing Knowledge Effectively (20)

Plus de Amplified Events

Plus de Amplified Events (18)

Dernier

Dernier (20)

Developing Skills and Tools to Share Existing Knowledge Effectively