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By integrating Vox CPaaS and communication APIs into business applications, financial institutions and customers can stay connected with each other within the application irrespective of their location. Vox CPaaS is a cloud-communication platform that supports real-time communication capabilities like voice, video, SMS and chat into your web and mobile applications. By embedding communication APIs into application, customer experience can be increased by offering instant support and 24x7 connectivity.
We, at Voxvalley, offer voice, SMS and video APIs for your web and mobile applications. Empower your customers to choose their desired channel of communication. With calling functionality, you can offer app-to-app and app-to-PSTN calling. Alongside, voice broadcasting and call recording is supported by Vox CPaaS for better services and customer experience. SMS APIs enable you to offer OTP and two-factor authentication for safe and secure transaction. Provide assistance to customers via HD video within your application.
With Vox CPaaS, customers doesn’t have to wait and follow the entire IVR process to connect with the executive. By enabling ‘click-to-call’ functionality, customers can directly get in touch with the support team, thereby retaining context of the communication. Voice calls via the application also enables customers get their queries resolved immediately and without wasting much time.
SMS and chat APIs are very useful for banking institutions in terms of customer support. By connecting through SMS and chat, customers have flexibility to communicate anytime even when call is not possible. Our SMS and chat APIs allow you to send reminders, alerts, notifications and transaction status. Secure and reliable communication is guaranteed by Vox CPaaS. OTP and two-factor authentication ensure safe transaction.
Video and file sharing within the application empower customer to seek assistance via video regarding account login in. File sharing is one of the most preferred features as it eliminates the hassle of physically submitting the documents. Within just a single click, media and file can be shared.
Apart from providing superlative customer experience, Vox CPaaS is economical, easily integrable and intuitive. Without building another application for real-time communication, all those capabilities can be seamlessly integrated into the existing application.
When it comes to safe and secure communication, Vox CPaaS leads the way. It offers end-to-end encryption for all data and files. Call recording ensures that all queries are resolved properly. Internal authentication among bank employees eliminates the risk of fraudulent activities.
Vox CPaaS not only benefits the end-user but also the business owner. It helps to increase user engagement and ease of contacting support team by just clicking an option within the app. It also enhances brand awareness and brings good fame and reputation.
Alongside offering benefits to banking institutions and customers, Vox CPaaS entails significant benefits like low data usage, easy to integrate and developer friendly and supports many capabilities.
Vox CPaaS for Banking Industry
Telecom Software & VoIP Communication
The exclusive cloud-communication platform- Vox CPaaS
Your customers have shifted to
mobile to stay updated about
Does your mobile application
offer real-time support and
secure financial activities?
You need to ensure your services
safeguard customer privacy while
providing a superior customer
experience by establishing
context every time customer
Vox CPaaS provides a smooth
customer experience with
transformation, without the
complexity of backend
Inform and stay connected with
information your customers and
need, anytime, anywhere—within
Empower your customers with
voice support with easy-to-
implement APIs, and scale with
flexible voice capabilities
Rule out all queries and
worries of your customers by
connecting through HD video
calls and enabling file sharing
Vox CPaaS functionalities at your fingertips
Vox CPaaS is a cloud-based platform that allows developers to use communication features like messaging, chat, voice &
video in their applications without having to build the complex backend infrastructure.
Vox CPaaS enhances your customer experience and communication strategy.
Power your banking services
No one likes to wait on a call when calling customer service helpline!
75% of customers believe that it takes too long to reach the desired person.
With Vox CPaaS, relationship manager is just a click away. ‘Click-to-call’ functionality within the app makes it easier for
customers to connect and communicate immediately, effectively, and conveniently.
SMS & chat- Building stronger customer relationships
Alerts about suspicious activity
Transaction status and 2F authentication
OTP for initiating transaction
Appointment scheduling & reminders
For any suspicious activity, instant alert can be sent or
customer can also raise complaint via SMS, call or chat
Status of transaction made through net banking, credit or
debit card can be shared instantly with the customer
For secure transaction and authentication, OTP can be
shared via SMS with a validity of 5-10 minutes
Relationship manager can schedule appointment via SMS
or one-to-one chat
SMS or chat can be initiated for account details
Customers can be informed about their application(s)
status (accepted, processed, rejected, pending) via SMS
Mobile messaging & chat give an opportunity to connect with customers for instant notifications driven communication.
Over 90% of messages are delivered and read within 3 minutes.
Customers can send or receive SMS or chat for
Video & file sharing- Creating personalized experience
Customers can get their details updated by sharing images of
Data sharing for updating account
With file sharing, customers can get their policies,
FD/TDR copies and other documents.
File sharing for policies and financial documents
Customers facing issues while operating net banking can now
get their query solved via video assistance.
Video call for assistance
Relationship manager and support team can connect with customers through video call for instant support.
By intelligently weaving together existing business processes with Vox CPaaS, customer journey can be streamlined with
end-to-end encryption of files/media.
Vox CpaaS- Key benefits
1 2 3Economic & secure Intuitive Manageable
• Instant message
• Chat & group chat
• Audio-video conferencing
• File sharing
• Reduced cost, improved productivity
• No CAPEX
• Secure communication platform
• Simple yet sophisticated
• All functionality within your application
• Data analytics
• Customer experience feedback
Create an improved, personalized banking experience for your customers by using Vox CPaaS.
Secure communication between customer and manager
Safe file sharing
Secure data encryption
Internal authentication among bank employees to use the app
Go beyond expectations and deliver banking experiences that protect and empower your customers.
All interactions can be recorded and audited
Take your business to the next level
Keep users engaged by providing
functionalities like click-to-call, SMS &
Increase engagement & add value
Introduce real-time services by
integrating our APIs/SDKs.
No overhead expenses and
Seamlessly integrate voice & SMS
communications and data sharing into
your existing business processes
Enhance business operations
Vox CPaaS scales horizontally and
Get analytics and reports on app
usage to make better investment
A new revenue stream
could be initiated by
services to customers.
How can Vox CPaaS fuel your business growth?
Vox CPaaS – USPs
Light weight on data usage
Low data usage enables faster communication even
at slow internet connection
Seamless integration with any platform/protocol and
Faster communication and ultra-fast responses for
IoT enabled, easy to use, light weight & reliable
Developer portal, demo & Vox offering
APIs & SDKs for SMS, voice and video- all features in one app
APIs and SDKs for individual functionality
White-label application with CPaaS functionality
Try our Konverz app and get hands-on experience on Vox CpaaS functionality
+65 6678 7662