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  2. 2. EMOTION AND MOODS<br />PRESENTED BY:-<br />RAJESH KUMAR<br />SANTHOSH KUMAR<br />Department of management studies , Pondicherry university<br />
  3. 3. DEFINITION<br />Emotions are intense feeling that are directed at someone or something . it is short termed and action oriented.<br />Moods are feeling that tend to be less intense than emotions and that lack a contextual stimulus.<br />
  4. 4. Emotion and Moods<br /><ul><li>Cause is often general and natural
  5. 5. It last longer than emotion
  6. 6. More general(two main aspect-negative and positive)
  7. 7. Generally not accompanied by facial expression
  8. 8. Cognitive in nature
  9. 9. Caused by specific event
  10. 10. Very brief in duration
  11. 11. Specific and numerous in nature
  12. 12. Usually accompanied by</li></ul> distinct facial expression<br /><ul><li> action oriented nature</li></li></ul><li>The Spectrum of Basic Emotions<br />
  13. 13. The Functions of Emotions<br />Emotions and Rationality <br />Emotions are critical to rational thought: they help in understanding the world around us.<br />Evolutionary Psychology <br />Theory that emotions serve an evolutionary purpose: helps in survival of the gene pool<br />The theory is not universally accepted<br />
  14. 14. Sources of Emotions and Moods<br />Day of Week and Time of Day <br />More positive interactions will likely occur mid-day and later in the week<br />
  15. 15. Contd..<br />Weather<br />No impact according to research<br />Stress<br />Increased stress worsens moods<br />Social Activities<br />Physical, informal, and epicurean activities increase positive mood<br />Sleep<br />Lack of sleep increases negative emotions and impairs decision making<br />
  16. 16. Contd..<br />Exercise <br />Mildly enhances positive mood<br />Age <br />Older people experience negative emotions less frequently<br />Gender <br />Women show greater emotional expression, experience emotions more intensely and display more frequent expressions of emotions<br />Could be due to socialization<br />
  17. 17. Emotional Labor<br />An employee’s expression of organizationally desired emotions during interpersonal transactions at work<br />Emotional dissonance is when an employee has to project one emotion while simultaneously feeling another<br />
  18. 18. Emotional Intelligence<br />A person’s ability to:<br />Be self-aware ,<br />Detect emotions in others, and<br />Manage emotional cues and information.<br />Moderately associated with high job performance<br />
  19. 19. Emotional Intelligence The Conceptual Model<br />Others<br />Self<br />Recognition<br />Regulation<br />Positive impact<br />on others<br />
  20. 20. Emotional Intelligence Competencies Framework<br />
  21. 21. Felt vs. Displayed Emotions<br />Felt Emotions: <br />the individual’s actual emotions<br />Displayed Emotions: <br />the learned emotions that the organization requires workers to show and considers appropriate in a given job<br />Surface Acting is hiding one’s true emotions<br />Deep Acting is trying to change one’s feelings based on display rules<br />
  22. 22. Contd..<br />Selection – Employers should consider EI a factor in hiring for jobs that demand a high degree of social interaction<br />Decision Making – Positive emotions can increase problem-solving skills and help us understand and analyze new information<br />Creativity – Positive moods and feedback may increase creativity<br />
  23. 23. Contd..<br />Motivation – Promoting positive moods may give a more motivated workforce<br />Leadership – Emotions help convey messages more effectively<br />Negotiation – Emotions may impair negotiator performance<br />Customer Service – Customers “catch” emotions from employees, called emotional contagion<br />
  24. 24. How Can Managers Influence Moods?<br />Use humor to lighten the moment<br />Give small tokens of appreciation<br />Stay in a good mood themselves – lead by example<br />Higher positive people<br />
  25. 25. Global Implications<br />Does the degree to which people experience emotions vary across cultures?<br />Do people’s interpretations of emotions vary across cultures?<br />Do the norms for are the expressions of emotions differ across cultures?<br />“YES” to all of the above!<br />
  26. 26. Implications for Managers<br />Understand the role of emotions and moods to better explain and predict behavior<br />Emotions and moods do affect workplace performance<br />While managing emotions may be possible, absolute control of worker emotions is not<br />
  27. 27. Keep in Mind…<br />Positive emotions can increase problem-solving skills<br />People with high EI may be more effective in their jobs<br />Managers need to know the emotional norms for each culture they do business with<br />
  28. 28. Case study-Get Emotional<br /> In our tech-driven world, it may not seem logical to turn to a 90-year-old greeting card company for lessons on marketing. But the issue isn’t logic, it’s emotion.<br />source:-HBR may 2001by Scott Robinette<br />
  29. 29. It says…<br />Show that you still care:-. By telling them, “We still care,” it made an emotional connection that earned greater company loyalty.<br />Treat people with dignity:-It is possible to connect with people emotionally by giving them a graceful way to handle the problem.<br />Show that you trust them:-people like to feel that they’re giving something back besides their money, even in a business relationship.<br />
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  32. 32. Feel free to ask questions<br />
  33. 33. References<br />Organizational behavior by Stephen p. Robbins , eleventh edition<br />Harvard business review may 2001.<br />Organizational behavior by Fred Luthans tenth edition<br />Organizational behavior by Radha Sharma.<br />