1. Heavy buyers
Types of goods
purchased online
TOP 3
From January to
September 2016
Monthly online
purchase acts (average)
Most common foreign countries
for buying online
What do we know about
Europe’s e-shoppers?
E-shopper barometer
Europe
74%
China
40%
USA
37%
GENDER
AGE (y.-o.)
HABITAT
INCOME
Rural*
13%
Urban
87%
Upper
Lower
53% 47%
3,3
Online purchases
Online purchases
Delivery
63%
56%
56%
Fashion
Books
Shoes
Hightech / Electronics
Source: Kantar TNS study for DPDgroup, based on a sample of 23450 e-shoppers.
Conducted in 21 European countries from September 19 to October 7, 2016
Europe’s e-shoppers fall into
3 different categories based
on the average number of
goods purchased online
each year: Heavy, Medium
and Small Buyers.
Each category represents
1/3rd
of the total sample.
Usual delivery places
79%
At home
18%
To a parcel
shop
Would those delivery options make you more
likely to purchase from a website/ retailer? (% yes)
88%
Next day
delivery
86%
Possibility to
reschedule
delivery
86%
Real-time
information
on delivery
process
49%
40%
11%
18-34
35-54
55+
Millennials
Medium buyers
Types of goods purchased online
TOP 3 From January to September 2016
Most common
foreign countries
for buying online
Europe
68%
China
41%
USA
34%
AGE (y.-o.)
HABITAT
INCOME
Rural*
12%
Urban
88%
Upper
Lower
41%
59%
53%
47%
42%
Fashion
Books
Shoes
40%
43%
17%
18-34
35-54
55+
Millennials
Delivery
Usual delivery places
84%
At home
18%
To a parcel
shop
Would those delivery options make you more
likely to purchase from a website/ retailer? (% yes)
87%
Next day
delivery
83%
Possibility to
reschedule
delivery
84%
Real-time
information
on delivery
process
Annual online
purchase acts :
85% made by
Heavy buyers
13% made by
Medium buyers
2% made by
Small buyers
Online purchases
Small buyers
Types of goods purchased online
TOP 3 From January to September 2016
Most common
foreign countries
for buying online
Europe
61%
China
38%
USA
30%
AGE (y.-o.)
HABITAT
INCOME
Rural*
13%
Urban
87%
* < 1 000 inhabitants
Upper
Lower
32%
68%
27%
27%
26%
Fashion
Books
30%
44%
26%
18-34
35-54
55+
Millennials
Delivery
Usual delivery places
88%
At home
14%
To a parcel
shop
Would those delivery options make you more
likely to purchase from a website/ retailer? (% yes)
84%
Next day
delivery
80%
Possibility to
reschedule
delivery
82%
Real-time
information
on delivery
process
50%
Men
50%
Women
GENDER
48%
Men
52%
Women
GENDER
54%
Men
46%
Women