RapidScale is the global leader in Desktop as a Service. With RapidScale's CloudDesktop you can access your apps on any device globally. Let our CloudIntelligence team design the right CloudDesktop solution for you. We are the next generation computer. Desktop as a Service is changing the way people do business in the workplace. You are no longer chained to your office computer. The world has gone mobile, and you need to keep up. With RapidScale's Desktop as a Service, you can get your applications on any device, anywhere. Take CloudDesktop with you on your tablet, smartphone, desktop, zero client, and other devices. You now have the opportunity to be more flexible and productive because you can stay connected with your company and data while having the freedom to be away from the office. Your company’s security is one of our top priorities. Our enterprise-grade security team and software will protect your business from viruses, malware, and rogue employees at an infrastructure level. We provide 24x7x365 monitoring and support for your system. You can always be confident your data is safe. Our strict data protection policies ensure that your data is backed up and can be easily recovered when it is stored in our Tier 3, Class 1 data centers. These data centers feature full redundancy and best-of-breed solutions from leading companies including Cisco, Citrix, HP, Microsoft, NetApp and VMware. CloudDesktop is the most secure business computer solution for businesses of all sizes. CloudDesktop is the next generation of computing. RapidScale is the leader in Desktop as a Service. Our global network and expertise in delivering applications via state-of-the-art software technologies are available on any device. The time and money that go into traditional IT operations can essentially be eliminated with CloudDesktop. With RapidScale’s Desktop as a Service, you pay for what you use, so you don’t waste money on unneeded services. Receive automatic upgrades for your programs that will remove the hassles of purchasing and installation and stop wasting time maintaining on-site infrastructure. When you use infrastructure that we purchase, house and maintain, you free up your staff to focus on running a business. RapidScale’s CloudDesktop is scalable and dynamic based on your application and storage needs. By using a service that is hosted virtually, you have the freedom to scale the service up or down according to your constantly changing business specifications. CloudDesktop is the solution that will always accommodate your specific needs. When you grow, we grow with you.

1. RapidScale CloudDesktop Training
Meet the Next Generation Computer
6/16/2014 1CloudDesktop Training

2. Desktop as a Service
• DaaS, Hosted Desktop, Virtual Desktop, VDI
• Virtualization of the Desktop Environment
• Gaining popularity because of Mobility, “BYOD”, Cost Efficiency
• End user receives a virtual PC that works just like their current PC
• $1 billion Industry, $49 billion Industry in 2014- Gartner
2

3. Cost Savings:
• Allows organizations to consolidate the number of servers supporting
desktops
• Central management and deployment of applications and updates
• Move to a Zero Client/Thin Client
Mobility:
• Employees are able to work from anywhere on any device
• Good for remote users
• All your files are stored in one place
BYOD “Bring Your Own Device”
• Employees want to BYOD
• Allows organizations to still have control over their data
• Standardization
Desktop as a Service Benefits
6/16/2014 CloudDesktop Training 3

4. • DaaS is a differentiatesolution
that avoids commoditization
• DaaS creates customerloyalty
andstickiness
• DaaS is a provenandscalable
solution
• More than 50%ofCSPsare
delivering DaaS solutions
Why Sell CloudDesktop
6/16/2014 CloudDesktop Training 4
75% of Cloud
services are for
applications
SMBs are up to
15% more likely to
use cloud services
than enterprise
Hot Industries
Insurance Services
Education
Bank and Securities
Healthcare

5. Business Presentation 5
71%Need
solutions for
mobile work
styles
60%Don’t have the
resources to
implement
new
technology
solutions
56%Prefer a
single source
IT solution
50%Think cloud
is important
to their
business
Source: Microsoft 2012 SMB Cloud Adoption Study, Edge Strategies
SMB Cloud Trends
6/16/2014

6. 6/16/2014 Business Presentation 6
IT Today and Tomorrow
IT Today IT Tomorrow
• IT is a large capital expense
• Work only happens in the office
• IT does support and maintenance
• Calling the helpdesk
• Smartphone and tablets are for
email
• IT is a monthly operating expense
• Work happens wherever you are
• IT drives strategic initiatives
• On-demand, self-service IT
• Your desktop from any device

7. 6/16/2014 Business Presentation 7
Who to Target
• Wants to spend lesstimeandmoneyonIT
• Has limitedITstafforexpertise
• Needs to workoutsideoftheoffice
• Wants to usetheirtabletorsmartphoneto work
• Lacks a businesscontinuityplan
• Challenged by seasonalemploymentspikes

8. • Unpredictable IT expenses are difficult to forecast
• Reliant on IT for everything—software, passwords, updates, etc.
• Lacks a business continuity plan to keep their business running
• Wants to use their tablet and phone for more than just email
• Workers cant be fully productive outside of the office
Customer Challenges
6/16/2014 CloudDesktop Training 8

9. • IT spending is swallowing cash that could otherwise drive business growth
• Exposure from business disruptions and disasters
• Tethered to the office in order to work
• Can’t attract top talent outside your region
• Your competition can gain an advantage
Cost of Doing Nothing
6/16/2014 CloudDesktop Training 9

10. Simple, self-service IT that gives you freedom and flexibility
Pay for only what you use as a predictable monthly expense
Ensure your business can whether a disruption and your employees can stay
productive
Key Messages to Communicate
6/16/2014 CloudDesktop Training 10

11. • Can you remember a time you couldn’t respond to a customer because you didn’t
have your computer with you?
• Have you ever been stuck at home, not able to work while you tended to a sick
child or waited for a service appointment?
• Imagine if you could unlock money from your IT budget to help grow your
business. What would you do?
• If employees didn’t need to work from the office, could you hire more qualified or
diverse talent in another region?
• If your business faced a major disaster like a fire, could you still be up and running
the next day?
• Have you seen your friends using their tablets for work?
Ask Provocative Questions
6/16/2014 CloudDesktop Training 11

12. 6/16/2014 CloudDesktop Training 12
Question/Objection Proactive Response
Will I need to buy new desktops and
software…
DaaS solutions deliver a high-definition experience to any device, even your aging
devices that are due for an upgrade. There are no upfront costs, no new hardware or
software to buy and you only pay for applications and IT services you use.
How do I get to my information?
Is it secure?
All of your data and applications are centrally stored and backed up in the CSPs data
center. You securely access your desktop, apps and data with an encrypted
connection from any device, anywhere.
Won’t this make IT jobs obsolete… IT staff are freed from mundane, low-value tasks such as desktop support, updates
and responding to fire drills. Instead, they can focus on strategic initiatives the help
fuel business growth. What project have you always wanted to do?
I can already read email from my
phone or tablet…
What about all the apps and data you use to run your business. DaaS solutions make
any device a desktop workspace with full access to all of your apps and data.
We backup our data in case of a
disaster. Isn’t that enough…
Backup is just one part of the business continuity play. DaaS solutions not only
ensure that applications and data remain available, but that your workers can stay
productive from any location, using whatever device they have available.
Responding to Objections

13. Intrinsic Benefits of CloudDesktop
6/16/2014 CloudDesktop Training 13
Business
Continuity
Work-Life
Balance
Business Agility
Predictable IT
Costs
Redefine the Role
of IT
Control and
Compliance

14. 6/16/2014 CloudDesktop Training 14
o Any device, business or personal
o Better than PC performance
o Seamless app integration
o Self-service IT

15. 6/16/2014 CloudDesktop Training 15
Any Mobile
Device

16. 6/16/2014 CloudDesktop Training 16
Any Desktop
or Laptop

17. Zero Client: No O/S, Inexpensive, Long Lasting, Low Power Requirements, Easy
to Replace. Supports Multiple Monitors
Thin Client: O/S (Linux or Windows Based). Supports Multiple Monitors, More
Flexibility
CloudDesktop
6/16/2014 CloudDesktop Training 17

18. 6/16/2014 CloudDesktop Training 18
Simple User Management
CloudPortal Services
Manager
Single, self-service interface
for customers
•On-demand IT
•No help desk calls
•Add/moves/changes
•Reset passwords
•Shop for new services

19. 1. How many devices (desktops, laptops, zero clients, thin clients,
tablets) need to be refreshed in the next 12-24 months?
2. How much of your time goes to maintaining devices (desktops,
laptops, zero clients, thin clients, tablets)?
3. What applications are you running on your desktop today?
4. Do your employees want to BYOD?
CloudDesktop
6/16/2014 CloudDesktop Training 19

20. rapidscale.net
Contact Information
RapidScale
100 Pacifica Suite 100
Irvine, CA 92618
(949) 236-7007
6/16/2014 CloudDesktop Training 20