marketing banking law and operations banking business ethics business customer relationship management ethics fundamentals of management franchising principles of management total quality management management retail marketing 2 retail sector franchise retail marketing how to run a business principles of management 2 marketing and advertising customer relationship management 2 crm servqual service quality basic quality management quality cbcs bba bachelor of business administration osmania university syllabus ed retailing organiz role of retailers franchisee store layout service retailing retail management elton mayo taylor henry fayol customer retention customer loyalty customer experience tqm quality management strategy and process strategic management marketing & services management marketing mix corporate governance advertising media strategy creative strategy & advertising budget market segmentation micro environment consumer behavior macro organiztional ethics personal thics bangalore university ethics in business media advertising
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