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1 of 14
COMMUNICATION
readysetpresent.com
PROGRAM OBJECTIVES
readysetpresent.com
Program Objectives
( 1 of 3 )
3
Identify steps in taking responsibility for your own
communication
Explore the use of words, tone of voice, and body
language in communication
Compare “telling” and “asking” questions styles in
solving problems
Identify ways to establish rapport in
communication
Communication
readysetpresent.com
Program Objectives
( 2 of 3 )
4
Recognize and understand the power of
communication
Understand how problems develop due to poor listening
skills
Identify specific communication problems, and apply
treatments
Learn techniques to manage and ensure proper
communication
Communication
Program Objectives
( 3 of 3 )
5readysetpresent.com
Enhance your knowledge of nonverbal
communication
Apply what you learn to the written word
Practice, role-play, discuss, and problem-solve
Communication
A CHALLENGE
Please Write A
One Sentence Definition For
EFFECTIVE COMMUNICATION
DEFINITION OF COMMUNICATION
readysetpresent.com
Definition of Communication
( 1 of 2 )
8
The exchange of
thoughts,
messages, or
the like, as by
speech, signals
or writing
To express
oneself in such
a way that one
is readily and
clearly
understood
Communication
Shared
feelings/shared
understanding
If you can
honestly achieve
that goal, you are
communicating
effectively
readysetpresent.com
Definition of Communication
( 2 of 2 )
9
Communication
readysetpresent.com
Etymology
THE WORD
“COMMUNICATION”
CAME FROM THE OLD
FRENCH WORD,
“COMUNICACION” AND
THE LATIN WORD,
“COMMUNICATIONEM”
IN THE LATE 14TH CENTURY.
Communication
10
readysetpresent.com
Communication Model
Communication
Message
Feedback
Noise Noise
Chanel
Sender Receiver
ENCODES DECODES
11
DEFINITION OF COMMUNICATION
readysetpresent.com
Sender: The person who transmits
the message
Encode: The creation and coding of
the message
Receiver: The person who has the
message transmitted to them
Model Definitions
( 1 of 3 )
Communication
13
FOR MORE INFORMATION
VISIT US AT
readysetpresent.com
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