Help Desk Outsourcing market in North America to grow at a CAGR of 3.68 percent over the period 2012-2016. One of the key factors contributing to this market growth is the considerable reduction in operational costs. The Help Desk Outsourcing market in North America has also been witnessing an upsurge of cloud services. However, the lack of understanding regarding the domain could pose a challenge to the growth of this market.

1. Helpdesk Outsourcing Market in North America 2012-2016
TechNavio's analysts forecast the Help Desk Outsourcing market in North America to grow at a CAGR of
3.68 percent over the period 2012-2016. One of the key factors contributing to this market growth is the
considerable reduction in operational costs. The Help Desk Outsourcing market in North America has also
been witnessing an upsurge of cloud services. However, the lack of understanding regarding the domain could
pose a challenge to the growth of this market.
TechNavio's report, Help Desk Outsourcing Market in North America 2012-2016, has been prepared based on
an in-depth market analysis with inputs from industry experts. The report focuses on North America; it covers
the Help Desk Outsourcing market in North America landscape and its growth prospects in the coming years.
The report also includes a discussion of the key vendors operating in this market.
The key vendors dominating this space are HP Co., IBM Corp., Computer Sciences Corp., Dell Inc., and Atos
S.A.
The other vendors mentioned in the report are HCL Technologies Ltd., CompuCom Systems Inc., Unisys
Corp., Xerox Corp., Stefanini IT Solutions, Genpact Ltd., Ciber Inc., Pomeroy IT Solutions Inc., Wipro Ltd.,
CGI Group Inc., TCS Ltd., Maintech Inc., and Fujitsu Ltd.
Key questions answered in this report:
What will the market size be in 2016 and what will the growth rate be? What are the key market trends?
What is driving this market? What are the challenges to market growth? Who are the key vendors in this
market space? What are the market opportunities and threats faced by the key vendors? What are the strengths
and weaknesses of each of these key vendors?
table Of Contents:
1. Executive Summary
2. List Of Abbreviations
3. Introduction
4. Research Methodology
5. Scope Of The Report
market Overview
product Offerings
Helpdesk Outsourcing Market in North America 2012-2016

2. 6. Market Landscape
6.1 Market Size And Forecast
6.6 Five Forces Analysis
7. Country-wise Segmentation
8. Vendor Landscape
9. Buying Criteria
10. Market Growth Drivers
11. Drivers And Their Impact
12. Market Challenges
13. Impact Of Drivers And Challenges
14. Market Trends
15. Key Vendor Analysis
16.1 Hp Co.
business Overview
company Offerings
swot Analysis
16.2 Ibm Corp.
business Overview
company Offerings
swot Analysis
16.3 Computer Science Corp.
Helpdesk Outsourcing Market in North America 2012-2016

3. business Overview
company Offerings
swot Analysis
17.1 Dell Inc.
business Overview
swot Analysis
17.1 Atos S.a.
business Overview
swot Analysis
18. Other Reports In This Series
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Helpdesk Outsourcing Market in North America 2012-2016