The Invisible Reference Desk

The Invisible Reference Desk: Virtual Library Service May 26, 2009

What is virtual reference service? ,[object Object],[object Object]

Why should my library offer virtual reference? ,[object Object],[object Object],[object Object],[object Object],[object Object]

What else can we do with virtual reference? ,[object Object],[object Object],[object Object],[object Object]

Virtual Reference Formats ,[object Object],[object Object],[object Object],[object Object],[object Object]

Webliography: Internet Public Library <http://www.ipl.org>

Ask A Service: Rancho Cucamonga Public Library <http://www.rcpl.lib.ca.us/emailref.htm>

Getting Started ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Instant Messaging ,[object Object],[object Object]

Some IM Services ,[object Object],[object Object],[object Object],[object Object],[object Object]

Contact Center Software ,[object Object],[object Object]

Virtual Reference Product Features ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],Virtual Reference ToolKit by LSSI <http://www.vrtoolkit.net>

[object Object],[object Object],[object Object],[object Object],[object Object],Virtual Reference ToolKit: Features

[object Object],[object Object],[object Object],[object Object],24/7 Reference <http://www.247ref.org>

[object Object],[object Object],[object Object],[object Object],[object Object],24/7 Reference

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],24/7 Reference: Features

[object Object],[object Object],[object Object],[object Object],[object Object],24/7 Reference: Features

QuestionPoint ,[object Object],[object Object],[object Object]

QuestionPoint: Costs $4800 $2400 $2000 Non- contributing $4000 $2000 $1700 Contributing Full with Enhanced Communications Full with Standard Communications Global Network Subscribers

QuestionPoint: Standard Features ,[object Object],[object Object],[object Object],[object Object],[object Object]

QuestionPoint: Enhanced Features ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Virtual Reference Desk <http://www.vrd.org> ,[object Object],[object Object]

The Virtual Reference Desk <http://www.vrd.org> ,[object Object],[object Object],[object Object],[object Object],[object Object]

Implementing ,[object Object],[object Object],[object Object],[object Object],[object Object]

Evaluating & Updating ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Evaluating & Updating ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Invisible Reference Desk

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Viewers also liked

Viewers also liked (20)

Similar to The Invisible Reference Desk

Similar to The Invisible Reference Desk (20)

Recently uploaded

Recently uploaded (20)

The Invisible Reference Desk

Editor's Notes