All customers want to feel feel like you truly care about them.
As tour operators you have to let them know that providing them with the best experience possible is your top priority.
This is your chance to learn:
- When to touch base with your customers
- How to engage with customers before, during, and after your tours
- How to automate customer engagement
2. Kim Beresford
Customer Success Manager, Rezdy
kim@rezdy.com
WEBINAR PRESENTER
Christabelle Tani
Marketing Manager, Rezdy
christa@rezdy.com
WEBINAR MODERATOR
3. Type your comments and
questions into this box.
We will address it at the
end of the webinar.
On Twitter use the hashtag
#rezdyacademy
JOINING IN TODAY
5. ● Yes, we have a list of each touch point
● No, it’s more of an ad hoc activity
POLL:
Do you currently have a structured
customer engagement process?
6. AGENDA
Engagement leading up to your tour
2
3
Engagement during your tour
Engagement following your tour
1
4 Automating engagement emails
7. YOU MIGHT BE THINKING...
I don’t want to bother
them too much… it
might annoy them!
8. All a part of
providing
excellent
customer
service
20. 4 - AUTOMATING ENGAGEMENT EMAILS
● Add custom text
● Add custom images
● Send a test email to
yourself
● See how your email
will look with orders
you currently have
22. NEXT STEPS
1
2 Customise your emails
Tutorial: https://support.rezdy.com/entries/31660030-Customise-your-Emails
3 Connect Rezdy to MailChimp [Premium & Enterprise]
Tutorial: https://support.rezdy.com/entries/29415644-Set-up-Zapier-with-MailChimp
Set up your reminder and follow-up emails
Reminder Email Tutorial: https://support.rezdy.com/entries/29631904-Set-up-a-Reminder-Email
Follow-up Email Tutorial: https://support.rezdy.com/entries/29713890-Setup-a-Follow-up-Email