HR Solutions, Inc. and City University of Seattle Presents The Linkage Between Employee Engagement, Diversity & Satisfaction 71 st NWHRA Annual Conference and Trade Show Murat Philippe Principal Consultant October 2, 2009 Timothy Sprake HR Director

Outcomes Influenced By Employee Engagement Reputation Customer Satisfaction Absenteeism Retention Employee Engagement

Gender Quiz My job gives me the opportunity to do the things I do best. This organization provides me the opportunity to improve my professional knowledge. Senior Management of this organization is concerned about the employees. I have an opportunity to participate in decisions made by my supervisor that affect my work environment. All in all, I am satisfied with my job.

Changing Priorities Age Group Importance (6=Most Important)

Employee Engagement & Diversity Satisfaction % Favorable

Generational Retention Factors Source: Willa Starks, Parkview Health: The Cross Generational Workplace Veterans Baby Boomers Generation Xers Generation Y Millenials Clear direction Professional standing/job status Stability and security Recognition Company reputation Collaboration Flexibility Development Fun Work & life balance Positive environment Recognition

Generational Communication Preferences Source: Willa Starks, Parkview Health: The Cross Generational Workplace Veterans Baby Boomers Generation Xers Generation Y Millenials Logical, linear History, tradition Long term goals Good grammar Conservative Personable Two-way Vision, mission Making a difference Information = reward Direct, straightforward No buzzwords Results-oriented Include benefits Electronic Positive Collaborative Motivational Coach to goals Digital

Generational Communication Turn-Offs Source: Willa Starks, Parkview Health: The Cross Generational Workplace Veterans Baby Boomers Generation Xers Generation Y Millenials Profanity Slang Disorganization Disrespect for experience Brusqueness Not showing interest One-upmanship Politically incorrectness Schmoozing Using time poorly Flashiness Corporate-speak Incompetence Bureaucracy Cynicism Sarcasm Unfairness Condescension

CityU Logo here

Percent Favorable Best-in-Class – 90 th Percentile in our database. Three Dimension Opportunities from Data Analysis

Male vs. Female

AGE

Years of Service

Key Drivers of Employee Engagement

Action Planning in Action Pro ® Action Plan Preview

Action Pro ® / Action Planning Process

Action Planning to Lowest Organizational Level

Submit Action Plan to Supervisor & wait for approval Action Planning Process Meet with your Supervisor to discuss Department Opportunities Global Opportunities for Senior Management Develop Action Plan with Action Pro ® Implement & Communicate Action Plan APulse : Measure Results Discuss /adjust Action Plan with staff

THIS ONE’S FOR YOU RYAN!  Go ahead and delete!

Employee Engagement & Diversity Satisfaction

Questions / Comments October 2, 2007 Thank You!