HR Solutions, Inc. and City University of Seattle Presents The Linkage Between Employee Engagement, Diversity & Satisfaction 71 st NWHRA Annual Conference and Trade Show Murat Philippe Principal Consultant October 2, 2009 Timothy Sprake HR Director
Gender Quiz My job gives me the opportunity to do the things I do best. This organization provides me the opportunity to improve my professional knowledge. Senior Management of this organization is concerned about the employees. I have an opportunity to participate in decisions made by my supervisor that affect my work environment. All in all, I am satisfied with my job.
Generational Retention Factors Source: Willa Starks, Parkview Health: The Cross Generational Workplace Veterans Baby Boomers Generation Xers Generation Y Millenials Clear direction Professional standing/job status Stability and security Recognition Company reputation Collaboration Flexibility Development Fun Work & life balance Positive environment Recognition
Generational Communication Preferences Source: Willa Starks, Parkview Health: The Cross Generational Workplace Veterans Baby Boomers Generation Xers Generation Y Millenials Logical, linear History, tradition Long term goals Good grammar Conservative Personable Two-way Vision, mission Making a difference Information = reward Direct, straightforward No buzzwords Results-oriented Include benefits Electronic Positive Collaborative Motivational Coach to goals Digital
Generational Communication Turn-Offs Source: Willa Starks, Parkview Health: The Cross Generational Workplace Veterans Baby Boomers Generation Xers Generation Y Millenials Profanity Slang Disorganization Disrespect for experience Brusqueness Not showing interest One-upmanship Politically incorrectness Schmoozing Using time poorly Flashiness Corporate-speak Incompetence Bureaucracy Cynicism Sarcasm Unfairness Condescension
Submit Action Plan to Supervisor & wait for approval Action Planning Process Meet with your Supervisor to discuss Department Opportunities Global Opportunities for Senior Management Develop Action Plan with Action Pro ® Implement & Communicate Action Plan APulse : Measure Results Discuss /adjust Action Plan with staff
“ Brushing off the importance of workplace diversity is a thing of the past; this study provides ground-breaking evidence that diversity satisfaction is a key component of employee satisfaction.” -Kevin Sheridan