Submit Your ArticlesHR Strategy & Planning Excellence presented by HR.com August 2022 16 As Chief People Officer of Mr. Cooper Group, Angela Greenfeather oversees all facets of HR including employee relations, HR business partners, talent acquisition, learning and talent development, total rewards, people operations and analytics. Angela’s career spans 20 years, including leadership roles at Travelocity and Sabre Corporation. In an exclusive interview with HR.com, Angela shares her HR journey with readers, along with her learnings, challenges, and what according to her awaits HR in the future. Exclusive Interview With Angela Greenfeather, Chief Human Resources Officer, Mr. Cooper Group Where do HR leaders draw inspiration from? What are their worst nightmares? How did they stand the test of the changing times? In this segment, we will trace your journey to the top. This is your story - a story that is made of extraordinary accomplishments, methods that helped you overcome adversity, innovative programs that you led, and fundamental changes that you brought in. It's your chance to inspire the next generation of leaders. Excerpts from the interview: What has your HR journey been like, and what influenced you the most to have a positive impact on your career? Angela: I’ve been with Mr. Cooper Group since 2015, but I started my career in HR at Sabre, a travel technology company, and then I worked at Travelocity for seven years before getting into the mortgage industry. I’ve always been driven by the possibility of positively impact the places I’ve worked, and that drive has really fueled the transformation I’ve been involved in here at Mr. Cooper. To be at a company that truly puts people first allows my team and I to engage even more fully in purpose-driven work to enhance the team member experience. Q Inspiring the Next Generation of HR Leaders CHRO C O R N E R CHRO C O R N E R CHRO CORNER CHRO C O R N E R TOP PICK https://web.hr.com/lqx8 https://web.hr.com/le60b https://www.mrcoopergroup.com/ https://www.linkedin.com/in/angela-greenfeather-2a7599/ https://www.linkedin.com/in/angela-greenfeather-2a7599/ Submit Your ArticlesHR Strategy & Planning Excellence presented by HR.com August 2022 17 What were your challenges during the early days of your career? What are those today? Angela: The challenges I faced early in my career were predominantly about advancing the HR advisory capability and companies’ investments in HR technology and tools. Today’s challenges have a lot to do with the world we are living in. The last few years have required HR professionals to embrace new ways of working, address the need for support from burnout and meet team members where they are during uncertain and sometimes trying times. High turnover rates in the general workforce have really helped us prioritize retaining talent, which for us goes back to meeting our people where the.

1. Submit Your ArticlesHR Strategy & Planning Excellence
presented by HR.com August 2022 16
As Chief People Officer of
Mr. Cooper Group, Angela
Greenfeather oversees
all facets of HR including
employee relations, HR
business partners, talent
acquisition, learning and
talent development, total
rewards, people operations
and analytics. Angela’s
career spans 20 years,
including leadership
roles at Travelocity and
Sabre Corporation.
In an exclusive interview
with HR.com, Angela shares
her HR journey with readers,
along with her learnings,
challenges, and what
according to her awaits HR
in the future.
Exclusive Interview With
Angela Greenfeather, Chief
Human Resources Officer,
Mr. Cooper Group
Where do HR leaders draw inspiration from? What are

2. their worst nightmares? How did they stand the test of
the changing times?
In this segment, we will trace your journey to the top.
This is your story - a story that is made of extraordinary
accomplishments, methods that helped you overcome
adversity, innovative programs that you led, and
fundamental changes that you brought in. It's your chance
to inspire the next generation of leaders.
Excerpts from the interview:
What has your HR journey been like, and what
influenced you the most to have a positive impact
on your career?
Angela: I’ve been with Mr. Cooper Group since 2015, but I
started my
career in HR at Sabre, a travel technology company, and then I
worked
at Travelocity for seven years before getting into the mortgage
industry.
I’ve always been driven by the possibility of positively impact
the places
I’ve worked, and that drive has really fueled the transformation
I’ve been
involved in here at Mr. Cooper. To be at a company that truly
puts people
first allows my team and I to engage even more fully in
purpose-driven
work to enhance the team member experience.
Q
Inspiring the

3. Next Generation
of HR Leaders
CHRO
C O R N E R
CHRO
C O R N E R
CHRO CORNER
CHRO
C O R N E R
TOP PICK
https://web.hr.com/lqx8
https://web.hr.com/le60b
https://www.mrcoopergroup.com/
https://www.linkedin.com/in/angela-greenfeather-2a7599/
https://www.linkedin.com/in/angela-greenfeather-2a7599/
Submit Your ArticlesHR Strategy & Planning Excellence
presented by HR.com August 2022 17
What were your challenges during
the early days of your career? What
are those today?
Angela: The challenges I faced early in my career
were predominantly about advancing the HR advisory
capability and companies’ investments in HR
technology and tools. Today’s challenges have a lot to
do with the world we are living in. The last few years
have required HR professionals to embrace new ways

4. of working, address the need for support from burnout
and meet team members where they are during
uncertain and sometimes trying times.
High turnover rates in the general workforce have
really helped us prioritize retaining talent, which for
us goes back to meeting our people where they are
and listening to their feedback. For example, hearing
direct feedback from our team and observing the
challenges for working parents really helped us create
Mr. Cooper’s new home-centric working model that
supports flexibility and balance.
How do you see workplace culture
evolving over the years?
Angela: I think workplaces should focus a lot more
on enhancing their benefits to align with the priorities
of the company culture and the more specific needs
of their people. At Mr. Cooper, we are focusing a
lot on programs that educate and strengthen the
financial wellness of employees, since that is an
area of expertise and importance to us as a financial
services company. As it relates to financial well-being,
compensation and benefits are critical components.
But, it’s also important to offer robust PTO, 401k
packages, tuition reimbursement, student debt
assistance, debt relief, retirement planning tools, and
other financial literacy education opportunities for
employees to take charge of their financial goals.
This shift from the standardized offering of benefits
to more unique offerings based on who you are
as a company is definitely a way that companies
can directly impact the cultural evolution of their
workplace.

5. What are your best tips on how to
lead during a crisis, uncertainty, and
change?
Angela: When facing uncertainty, it is important to
reinforce trust and respect among your teams and
organizations at large. This is easier to do if your
company’s culture is already built on trust going
into a crisis or a time of uncertainty. Lean into the
people-centric elements of your culture and err on
the side of transparently overcommunicating. Even if
you do not have all the answers, communicate with
your people anyway and be up-front when you do not
have all the information yet. Respect is gained when
companies lead with transparency and genuine care.
And team members are more likely to remain engaged
when they know you are being genuine and honest
with them during challenging times.
CHRO Corner
Q
Q
Q
Name: Angela Greenfeather
Designation: Chief People Officer
Company: Mr. Cooper Group
Total number of employees: Approximately
8,000 team members

6. When did you join the current company: 2015
Total experience in HR: 20+ years
Hobbies: I really enjoy learning about Native
American culture. As a tribal member of the
Eastern Shawnee Tribe, it is an honor and a
privilege to understand our history, customs,
and traditions.
What book are you reading currently? Marsha
Clark’s, Embracing Your Power: A Woman’s
Path to Authentic Leadership.
https://web.hr.com/lqx8
https://web.hr.com/le60b
Submit Your ArticlesHR Strategy & Planning Excellence
presented by HR.com August 2022 18
Where do you draw inspiration from?
What do you have to say to those
who are still struggling to find a place in
the boardroom?
Angela: I draw a lot of inspiration from the smart
people around me. There are a lot of smart,
passionate leaders in business and in HR roles that
teach me something new every day. I learned early
in my career that the best education comes from the
experts we hire and interact with every day, so it’s
important to be willing to learn from them!
For those struggling to find a place in their
organization, I would encourage them to continue

7. to press forward while honing the capabilities and
perspectives it takes to be an HR leader. I also think
it’s important to vocalize your career interests and get
feedback (and listen) from those you trust. Then, you
have to be willing to make adjustments as needed.
Where do you draw the line when it
comes to work-life balance?
Angela: It took me a long time to draw the line as I
held the flawed perspective that working countless
hours demonstrated my commitment and my
value-add to a company. At Mr. Cooper Group, we
understand the importance of mental and physical
well-being, and how when they are in balance, it
CHRO Corner
Q
Q
Q
Would you like to comment?
allows everyone to show up more fully at home and
at work. The line for me will never be linear and will
ebb and flow based on the realities of the moment.
To stay balanced, I work to thoughtfully evaluate
my commitments with reassurance that I don’t
have to say yes to everything. I can set reasonable
expectations with deliverables, take uninterrupted
PTO, and practice mindfulness meditation at the
beginning of each morning to set the intentions for
the day.

8. What are some major changes you
see affecting HR within the next few
years?
Angela: Fortunately, I believe we are going to see a lot
of changes in diversity, equity and inclusion initiatives
and practices, especially within talent acquisition and
recruiting. More companies have been embracing
broader pay transparency, and I believe that will only
continue as a tangible equity initiative. I think an
increased focus on DEI and mental health will really
change the way HR departments function and decide
what’s important to prioritize in the coming years.
https://web.hr.com/lqx8
https://web.hr.com/le60b
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