Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together.
Presented at UX Cambridge 2014 at Churchill College, Cambridge on 12th September 2014.
43. Scenario: Design a new content workflow
Regional English Council
Approx. 15,000 staff
7 departments
Serving approx. 700,000
people
44. Our varied, siloed environment
Some departments are responsible for 100s of pages,
while others only a few
Digital Services department
(Our heroes)
45. Our varied, siloed environment
How to find our bearings in unfamiliar surroundings
Follow
47. Our varied, siloed environment
To discover how content decisions are made and how
they could be improved, we need to figure out who
best to talk to
Mandy
?
? ?
?
?
48. Let’s map our environment
We’ll begin by marking out each of the seven departments
49. Let’s map our environment
We’ll begin by marking out each of the seven departments
Digital