Richard McMurray

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For the past three years I have been employed as a designer at IBM most currently working in their Chief Information Office. Prior to this I spent many years in the world of business and engineering. My naturally curious and resilient disposition has lead me to believe that my path should lie within Service Design and to that end it is my firm believe that we can more effectively use design to re-imagine the relationships between the digital world and its users. Currently I live in London and in my spare time I love to draw and explore the history of London and the places I travel too.

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Richard McMurray

Présentations

True Spirit - Student UXDi Project 2

True Spirit Case Study - Student UXDi Project 2

J’aime

Customer Experience Architecture

Softer side of design

9 Conversations Mural Webinar Revised Deck

Visual tools to design

Designing for Impact

Zachary Jean Paradis: Service Design & Product Management: Friends or Foes?

Shirley Sarker & Tero Väänänen: Implementing service design at NHS Digital for delivery and beyond

Fjord Design From Within

Let Go of Your Ego: Orchestrating Progress through Competitive Collaboration

Angela Li & Cathy Huang: Organisations powered by Service Design

The Internet of Things: Designing for Magical Moments of Truth

Practice building for the ux team of one uxlx

Design for the Long-Term

Implementing service design in the organisation

JTBD Meetup #8: Conducting Retrospective Jobs-To-Be-Done Interviews

Let's Talk About Strategy (extended workshop): what it is, why it matters, and how to do it well - Sophie Dennis

Service Package Innovation

The actual problems to be solved

Customer Journey Mapping and CX Research

Accessibility and Inclusion Beyond the Screen

Working Like a Network

Playing Games with Your Career

5 Things I Wish I Knew – A Service Design Journey

Information radiators

Creating the Perfect User Experience Designer

Atomic design

The internet in your pants

BCS 2013 - Designing the business around the experience

Fandango events design spec

The CMO's Guide to Applying a Global Brand